What is "RingCentral email scam"?
"RingCentral email scam" refers to a spam campaign - a large-scale operation during which thousands of deceptive emails are sent.
The letters sent through this campaign are disguised as notifications about a new voice message from RingCentral - a cloud-based communication service provider. It must be emphasized that these scam emails are in no way associated with the actual RingCentral company.
The goal of this spam campaign is to proliferate a phishing HTML file. It requests users to log in with their email credentials (i.e., email addresses and passwords) to view the fake document. With this information - the scammers behind these letters can steal the exposed email accounts.
"RingCentral" scam emails in detail
The fake "RingCentral" emails (subject/title "Incoming NonReadable Voicemail from 306-045-0672"; may vary) state that recipients have received a new voice message. Then the letters provide details of the nonexistent message.
To listen to this message, recipients are instructed to download the file attached to the emails. This HTML file requires users to sign in using their email accounts to view it.
The phishing file operates by recording information entered into it; afterwards, the data is sent to the scammers' server. By trying to access this fake document - users will inadvertently expose their email accounts.
Scammers target emails as they are typically connected with (e.g., used to register) other accounts, platforms, and services. Therefore, through hijacked email accounts, access/control may be gained over those associated with them.
To elaborate on how the stolen content can be misused, communication platforms (e.g., email, social media/networking, messengers, etc.) can be used to proliferate malware - by sharing malicious files or links. Alternatively, scammers can pretend to be the account's genuine owner and ask their contacts, friends, or followers for financial support.
Finance-related accounts (e.g., online banking, money transferring, e-commerce, digital wallets, etc.) can be used to make fraudulent transactions and/or online purchases.
To summarize, by trusting the "RingCentral" scam emails - users can experience severe privacy issues, financial losses, and even identity theft.
Should attempts to log in via the phishing file have already been made - the exposed credentials (passwords) must be changed immediately. Additionally, it is recommended to contact the official support of the compromised accounts and platforms.
|RingCentral Email Scam
|Phishing, Scam, Social Engineering, Fraud
|Emails claim recipients have received a new voice message
|Scam emails are disguised as notifications from RingCentral
|Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
|Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
|Loss of sensitive private information, monetary loss, identity theft.
|Malware Removal (Windows)
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
Spam campaigns in general
The deceptive letters are usually presented as "important", "urgent", "priority", and/or disguised as messages from legitimate companies, institutions, authorities, organizations, service providers, and other entities. However, these mass-scale operations are also used for different scams and to spread malware (e.g., trojans, ransomware, cryptominers, etc.).
Due to how widespread spam mail is, it is strongly advised to exercise caution with incoming emails.
How do spam campaigns infect computers?
Spam campaigns proliferate malware via infectious files distributed through them. These files can be attached to the emails, or the letters can contain download links of such content.
For example, Microsoft Office documents infect systems by executing malicious macro commands. This process is automatic in Microsoft Office versions released before 2010.
Later versions have "Protected View" mode, which prevents automatic execution of macros. Instead, users can manually enable editing/content (i.e., macro commands).
How to avoid installation of malware?
To avoid infecting the system via spam mail, it is advised against opening suspect and irrelevant emails - especially any attachments or links present in them. It is recommended to use Microsoft Office versions released after 2010.
Aside from spam campaigns, malware is also distributed through untrustworthy download channels (e.g., unofficial and free file-hosting websites, Peer-to-Peer sharing networks, etc.), illegal activation ("cracking") tools, and fraudulent updates.
Therefore, it is important to only download from official and verified sources. Additionally, all programs must be activated and updated with tools/functions provided by genuine developers.
It is paramount to have a dependable anti-virus/anti-spyware suite installed and kept up-to-date. Furthermore, this software has to be used to run regular system scans and to remove detected threats/issues. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.
Text presented in the "RingCentral" scam email letter:
Subject: Incoming NonReadable Voicemail from 306-045-0672
You have a new voice message:
Received: 2021-07-01 16:35:34
To: 269-390-0971 (********)
To listen to this message, download the attachment.
Thank you for using RingCentral!
Work from anywhere with the RingCentral app. It's got everything you need to stay connected: team messaging, video meetings and phone - all in one app. Get started
Copyright 2020 RingCentral, Inc. All rights reserved. RingCentral is a registered trademark of RingCentral, Inc., 20 Davis Drive, Belmont, CA 94002, USA.
Screenshot of the "RingCentral" email attachment used for phishing:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced IT skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is RingCentral spam?
- Types of malicious emails.
- How to spot a malicious email?
- What to do if you fell for an email scam?
Types of malicious emails:
Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.
Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.
After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.
Emails with Malicious Attachments
Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.
In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.
If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.
While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.
This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.
To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.
How to spot a malicious email?
While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:
- Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
- Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
- Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
- Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.
To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows.
Example of a spam email:
What to do if you fell for an email scam?
- If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
- If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
- If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
- If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using Combo Cleaner Antivirus for Windows.
- Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.
Frequently Asked Questions (FAQ)
Why did I receive this email?
Scam emails are not personal. Cyber criminals distribute these letters in massive campaigns - hence, thousands of users receive identical messages.
I have provided my personal information when tricked by this spam email, what should I do?
If you have provided log-in credentials - change the passwords of all possibly exposed accounts and inform their official support. And if you have disclosed other private data (e.g., credit card numbers, ID card details, etc.) - immediately contact relevant authorities.
I have read a spam email but didn't open the attachment, is my computer infected?
No, reading/opening such an email will not jumpstart any malware download/installation processes. Infections are triggered when the attachments or links found in spam emails are opened/clicked.
I have downloaded and opened a file attached to a spam email, is my computer infected?
If it was an executable (.exe, .run, etc.) - most likely, yes - your system was infected. However, you might have avoided an infection if it was a document (.doc, .xls, .pdf, etc.) since these formats may require additional actions (e.g., enabling macro commands).
Will Combo Cleaner remove malware infections present in email attachments?
Yes, Combo Cleaner is designed to detect and remove threats. It can eliminate nearly all known malware infections. It is noteworthy that running a complete system scan is crucial - as high-end malicious programs typically hide deep within systems.