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Avoid getting scammed by fake DHL Express Shipment Confirmation emails

Also Known As: possible malware infections
Damage level: Medium

What is "DHL Express Shipment Confirmation email scam"?

"DHL Express Shipment Confirmation email scam" refers to an email spam campaign. These letters are disguised as notifications from DHL Express - a division of DHL dealing in courier, delivery, and mail services. The scam letters contain a phishing file designed to steal users' email account log-in credentials.

DHL Express Shipment Confirmation email spam campaign

"DHL Express Shipment Confirmation email scam" in detail

The scam emails claim to have shipment details attached to them. The delivery is supposedly shipped through DHL Express. It must be emphasized that these letters are fake. The attached HTML file aims to obtain users' email account passwords; it claims that users must sign in through it using their mail accounts to access the document.

Therefore, by trusting these letters - users can have their emails stolen. Should attempts to view the file have already been made, it is advised to immediately change the log-in credentials of all potentially compromised accounts. It is also recommended to contact the official support of said accounts.

Emails accounts are targeted as they are commonly connected with others. Therefore, by stealing emails - access may be gain to content associated with them. The stolen platforms are then used to generate revenue via deceptive pleas for loans (under the guise of the accounts' genuine owners), malware proliferation (by sharing malicious files and links), fraudulent monetary transactions, unauthorized online purchases, and so forth.

To summarize, by trusting the "DHL Express Shipment Confirmation" emails, users can experience severe privacy issues, financial losses, and identity theft.

Threat Summary:
Name DHL Express Shipment Confirmation email scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Scam emails claim to contain details concerning a shipment.
Disguise Scam emails are disguised as notifications from DHL Express
Attachment(s) E-Contact Form.html (filename may vary)
Detection Names (E-Contact Form.html) N/A (VirusTotal)
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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Spam campaigns in general

"Microsoft mailbox sync operation has failed again", "New documents assigned", "Payment completed on behalf of my boss" - are some examples of phishing spam campaigns. Aside from various scams, such emails are also used to distribute malware. Due to the prevalence of spam mail, it is strongly advised to exercise caution with incoming emails.

How do spam campaigns infect computers?

Spam campaigns proliferate malware via virulent files attached to and/or linked inside the emails. These files can be in various formats, e.g., executables, archives, PDF and Microsoft Office documents, JavaScript, etc. When the files are opened - the malicious software download/installation is initiated.

For example, Microsoft Office documents cause infections by executing malicious macro commands. This process is automatic in Microsoft Office versions released before 2010. In later versions,"Protected View" mode prevents this from triggering when a document is opened; instead, users can manually enable macros (i.e., editing/content).

How to avoid installation of malware?

Suspect/Irrelevant emails must not be opened, especially any attachments or links found in them. It is recommended to use Microsoft Office versions released after 2010.

Malware is also spread via dubious download channels (e.g., unofficial and freeware sites, Peer-to-Peer sharing networks, etc.), illegal activation tools ("cracks"), and fake updates. Therefore, it is important to only download from official/verified sources and activate/update programs with tools provided by genuine developers.

It is paramount to have a dependable anti-virus installed and kept updated. This software has to be used to run regular system scans and to remove threats. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "DHL Express Shipment Confirmation" scam email letter:

Subject: Your DHL Express Shipment Request Confirmation
 
To:-

 

Your shipment is ready for delivery.
Kindly view the attached file to view shipment details and confirm consignee address correct for express delivery.

 

If you have any issues or questions, please do not hesitate to contact our customer service team for assistance.

 

Thank you for shipping with DHL Express!
DHL Express Delivery
The Mail & Logistics Group. 2021 ©
All rights reserved.

Screenshot of the phishing file distributed through the "DHL Express Shipment Confirmation" spam campaign ("E-Contact Form.html"):

DHL Express Shipment Confirmation email phishing attachment (E-Contact Form.html)

Another example of DHL Express shipment-themed spam email distributing an HTML file:

DHL Express-themed spam email

Text presented within:

Subject: Shipment for ********

 

Greetings ********, Find DHL shipment receipt attached for your delivery.
Download, Print and fill your correct address for delivery. AIRWAYBILL : Shipping Documents PICKUP DATE (dd/mm/yyyy) : 10/09/2021 SHIPPED TO : ******** STATUS : IN TRANSIT SIGNED FOR : ********

DOWNLOAD AND PRINT THE RECEIPT.

Best Regards,

The DHL Team

Thank you for using On Demand Delivery.

Express - Excellence. Simply delivered.
Your data will be treated in accordance with the personal data processing policy available  here.

DHL Express |   Contact DHL |  Privacy Policy |  Unsubscribe

2021 © DHL  International GmbH. All rights reserved.

Screenshot of the attached HTML document:

HTML file distributed via DHL Express-themed spam email (2021-09-08)

Another example of a spam email distributing an identical HTML file:

DHL Express Shipment Confirmation email spam (2021-09-10)

Text presented within:

Subject: Shipment

 

Dear Customer,

Attached is your DHL shipment Receipt with  Air Way Bill: #5784968663.

Download your shipment receipt, print and fill in your correct address for delivery and submit in any DHL office close to your location for shipment.

DELIVERY INFORMATION
PARCEL NUMBER: DHL_DOC1321-35714
Shipped to: ********
Signed for: ********
ARRIVAL DATE and TIME: 13th September, 2021 and 14:22pm

Best Regards,

The DHL Team

Thank you for using On Demand Delivery.

DHL Express - Excellence. Simply delivered.
Your data will be treated in accordance with the personal data processing policy available  here.

DHL Express |   Contact DHL |  Privacy Policy |  Unsubscribe

2021 © DHL  International GmbH. All rights reserved.

Another example of DHL Shipment-themed spam email used to distribute an HTML file designed to steal login credentials:

DHL shipment confirmation-themed spam email (2021-09-17)

Text presented within:

Subject: DHL Shipment Notice of Arrival.

 

Dear ********

FYR

Kindly confirm your shipment

Best Regards

Screenshot of the attached HTML file:

HTML file attached to DHL shipment confirmation-themed spam email (2021-09-17)

Yet another example of DHL shipment-themed spam email promoting a malicious HTML file:

DHL Shipment-themed spam email (2021-09-20)

Text presented within:

Subject: Shipping Alert For ********

 

Dear ********,

We are pleased to inform you that the attached DHL shipment has been scheduled for delivery to your destination:

AIRWAYBILL NUMBER              : Shipping Documents 46868930
PICKUP DATE (dd/mm/yyyy)       : 23/08/2021
SHIPPED  TO                    : ********
SHIPPERS REFERENCE             : 4686893083SG202106040749235
STATUS                         : IN TRANSIT
SIGNED FOR                     : ********

View package details in the attachment.

Emily Chong
Thank you for choosing DHL Express

For more information on our services please visit the DHL Web Site
at hxxp://www.dhl.com or contact your local DHL customer service office.
This is an auto-generated e-mail/fax. Please do not reply to this e-mail/fax.

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.

If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup.

Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings".

Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options".

In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.

These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software. To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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