What is "Customer Experience Survey"?
"Customer Experience Survey" refers to a group of scams that promise fake rewards for survey completion. They are essentially the same, key differences being the supposed organizer of the giveaway and hoax prizes. These schemes aim to trick users into revealing their personal information (phishing) and/or paying bogus fees.
Deceptive websites are usually accessed via mistyped URLs, or redirects caused by rogue sites, intrusive ads, or installed PUAs (Potentially Unwanted Applications). This software can stealthily infiltrate systems and typically has harmful abilities.
"Customer Experience Survey" scam in detail
The "Customer Experience Survey" scams are disguised as giveaways from various entities (often legitimate ones like the United States Postal Service, Costco Wholesale Corporation, etc.). The schemes promise a reward to users who complete a short questionnaire. The surveys and fake prizes can vary.
The researched "Customer Experience Survey" scam promoted a phishing website targeting personally identifiable data (e.g., name, geolocation, address, telephone number, email, etc.). Phishing scams generate revenue by selling the stolen information to third-parties and/or using it to create personalized schemes.
Furthermore, some giveaway-type scams request users to pay fake shipping, registration, or other fees. What is more, scammers can ask the payments to be made via dubious payment gateways that record banking account details and credit card numbers. This data can then be used to make fraudulent transactions and/or online purchases.
To summarize, by trusting the "Customer Experience Survey" scheme, victims can experience severe privacy issues, financial losses, and identity theft.
|Name||Customer Experience Survey pop-up|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Fake Claim||Scam claims that users will receive a reward for completing a survey.|
|Detection Names||ESET (Malware), Full List Of Detections (VirusTotal)|
|Symptoms||Fake error messages, fake system warnings, pop-up errors, hoax computer scan.|
|Distribution methods||Compromised websites, rogue online pop-up ads, potentially unwanted applications.|
|Damage||Loss of sensitive private information, monetary loss, identity theft, possible malware infections.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
Online scams in general
"SPIN FOR REWARD", "Millionaire (Миллионером)", "CONGRATULATIONS, YOU ARE THE VISITOR NO. 1.000.000", "$500 Amazon Gift Card!", and "Win The New iPhone 12" are a few examples of scams similar to "Customer Experience Survey".
Online schemes can use a variety of disguises, e.g., unbelievable deals and offers, warnings that the device is infected, alerts that a piece of software is outdated/missing, etc. The Internet is rife with scams; hence, it is strongly recommended to exercise caution when browsing.
How did potentially unwanted applications install on my computer?
PUAs can force-open unreliable, deceptive, and malicious sites (e.g., ones running "Customer Experience Survey"). This software can have "official" download pages that are often pushed by scam sites. These applications are also distributed through intrusive adverts. When clicked on, the ads can execute scripts to make downloads/installations without user consent.
PUAs are primarily spread by using the "bundling" method - packing regular programs with various additions. Rushed download/installation processes increase the risk of allowing bundled content into the system.
How to avoid installation of potentially unwanted applications?
It is advised to research software and download only from official/verified channels. Untrustworthy sources, e.g., unofficial and freeware websites, Peer-to-Peer sharing networks, etc. - often offer bundled content.
When downloading/installing, it is recommended to read terms, study available options, use the "Custom/Advanced" settings to opt-out from all supplements. Intrusive advertisements appear legitimate; however, they redirect to questionable sites (e.g., gambling, pornography, adult-dating, etc.).
In case of encounters with ads and/or redirects of this type, the system must be checked and all suspect applications and browser extensions/plug-ins detected - immediately removed from it. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate them.
Text presented in "Customer Experience Survey" scam:
Customer Experience Survey
Congratulations! You've been chosen to receive a special reward from our sponsors! All you need to do is answer a few quick questions about our services and you can receive a iPad Pro 512Gb from our sponsors.
This exciting offer is only available to the first 10 users who have received a special invitation and will expire in 4 minutes and 18 seconds as we have very limited products in stock to give away.
©1996-2021. All Rights Reserved
Screenshot of "Customer Experience Survey" scam's alternative variant:
The appearance of "Customer Experience Survey" pop-up scam (GIF):
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "Customer Experience Survey"?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove rogue extensions from Google Chrome.
- STEP 3. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 4. Remove rogue extensions from Safari.
- STEP 5. Remove rogue plug-ins from Microsoft Edge.
Removal of potentially unwanted applications:
Windows 10 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
macOS (OSX) users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
If you continue to have problems with removal of the customer experience survey pop-up, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plugins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with customer experience survey pop-up removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
If you continue to have problems with removal of the customer experience survey pop-up, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
If you are experiencing problems while trying to remove customer experience survey pop-up from your computer, please ask for assistance in our malware support forum.
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