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Avoid getting scammed by the "Customer Experience Survey" giveaway

Also Known As: Customer Experience Survey pop-up
Damage level: Medium

What is "Customer Experience Survey"?

"Customer Experience Survey" refers to a group of scams that promise fake rewards for survey completion. They are essentially the same, key differences being the supposed organizer of the giveaway and hoax prizes. These schemes aim to trick users into revealing their personal information (phishing) and/or paying bogus fees.

Deceptive websites are usually accessed via mistyped URLs, or redirects caused by rogue sites, intrusive ads, or installed PUAs (Potentially Unwanted Applications). This software can stealthily infiltrate systems and typically has harmful abilities.

Customer Experience Survey scam

"Customer Experience Survey" scam in detail

The "Customer Experience Survey" scams are disguised as giveaways from various entities (often legitimate ones like the United States Postal Service, Costco Wholesale Corporation, etc.). The schemes promise a reward to users who complete a short questionnaire. The surveys and fake prizes can vary.

The researched "Customer Experience Survey" scam promoted a phishing website targeting personally identifiable data (e.g., name, geolocation, address, telephone number, email, etc.). Phishing scams generate revenue by selling the stolen information to third-parties and/or using it to create personalized schemes.

Furthermore, some giveaway-type scams request users to pay fake shipping, registration, or other fees. What is more, scammers can ask the payments to be made via dubious payment gateways that record banking account details and credit card numbers. This data can then be used to make fraudulent transactions and/or online purchases.

To summarize, by trusting the "Customer Experience Survey" scheme, victims can experience severe privacy issues, financial losses, and identity theft.

Threat Summary:
Name Customer Experience Survey pop-up
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Scam claims that users will receive a reward for completing a survey.
Related Domains runtodya[.]com
Detection Names ESET (Malware), Full List Of Detections (VirusTotal)
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Malware Removal (Windows)

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Online scams in general

"SPIN FOR REWARD", "Millionaire (Миллионером)", "CONGRATULATIONS, YOU ARE THE VISITOR NO. 1.000.000", "$500 Amazon Gift Card!", and "Win The New iPhone 12" are a few examples of scams similar to "Customer Experience Survey".

Online schemes can use a variety of disguises, e.g., unbelievable deals and offers, warnings that the device is infected, alerts that a piece of software is outdated/missing, etc. The Internet is rife with scams; hence, it is strongly recommended to exercise caution when browsing.

How did potentially unwanted applications install on my computer?

PUAs can force-open unreliable, deceptive, and malicious sites (e.g., ones running "Customer Experience Survey"). This software can have "official" download pages that are often pushed by scam sites. These applications are also distributed through intrusive adverts. When clicked on, the ads can execute scripts to make downloads/installations without user consent.

PUAs are primarily spread by using the "bundling" method - packing regular programs with various additions. Rushed download/installation processes increase the risk of allowing bundled content into the system.

How to avoid installation of potentially unwanted applications?

It is advised to research software and download only from official/verified channels. Untrustworthy sources, e.g., unofficial and freeware websites, Peer-to-Peer sharing networks, etc. - often offer bundled content.

When downloading/installing, it is recommended to read terms, study available options, use the "Custom/Advanced" settings to opt-out from all supplements. Intrusive advertisements appear legitimate; however, they redirect to questionable sites (e.g., gambling, pornography, adult-dating, etc.).

In case of encounters with ads and/or redirects of this type, the system must be checked and all suspect applications and browser extensions/plug-ins detected - immediately removed from it. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate them.

Text presented in "Customer Experience Survey" scam:

Customer Experience Survey

 

Congratulations!
Congratulations! You've been chosen to receive a special reward from our sponsors! All you need to do is answer a few quick questions about our services and you can receive a iPad Pro 512Gb from our sponsors.

 

This exciting offer is only available to the first 10 users who have received a special invitation and will expire in 4 minutes and 18 seconds as we have very limited products in stock to give away.

 

©1996-2021. All Rights Reserved

Screenshot of "Customer Experience Survey" scam's alternative variant:

Customer Experience Survey scam another variant

The appearance of "Customer Experience Survey" pop-up scam (GIF):

Appearance of Customer Experience Survey scam

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

Removal of potentially unwanted applications:

Windows 10 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

macOS (OSX) users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the customer experience survey pop-up, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plugins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with customer experience survey pop-up removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the customer experience survey pop-up, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove customer experience survey pop-up from your computer, please ask for assistance in our malware support forum.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Customer Experience Survey pop-up QR code
Scan this QR code to have an easy access removal guide of Customer Experience Survey pop-up on your mobile device.
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