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Avoid losing your email account via fake "Network Solutions" phishing emails

Also Known As: possible malware infections
Damage level: Medium

What is "Network Solutions" email scam?

"Network Solutions email scam" refers to a phishing spam campaign. The spam emails are disguised as storage-related notifications from Network Solutions - a legitimate technology company that is a subsidiary of Web.com, one of the largest .com domain name registrars. It must be emphasized that these emails are in no way associated with the genuine Network Solutions company.

This spam mail aims to trick recipients into exposing their email account log-in credentials through a phishing website, presented as their email provider's sign-in page.

Network Solutions email spam campaign

"Network Solutions" email scam in detail

The fake "Network Solutions" emails state that recipients' mailboxes are close to full capacity. If the storage limit is exceeded - receiving, sending, and storing emails will no longer be possible. Therefore, the scam messages urge recipients to add more storage space by clicking the link listed in them.

This link redirects to a phishing site that mimics the recipients' email accounts' sign-in pages (e.g., the spam letter sent to a Bing email address will promote a site looking like Bing's sign-in webpage). Email passwords entered into this website will be made available to the scammers, thereby allowing them to steal the corresponding accounts.

Emails are targeted due to typically being connected to (e.g., used to register) other accounts, platforms, services, etc. Hence, through stolen emails, access/control might be gained over the content associated with them.

The goal of all scams is to generate revenue. For example, communication accounts (e.g., emails, messengers, social media, etc.) can be used to promote various scams or proliferate malware (by sharing malicious files/links). Alternatively, scammers can steal the platform owner's identity and ask their contacts/friends for loans.

Finance-related accounts (e.g., online banking and money transferring, e-commerce, etc.) can be used to make fraudulent transactions and online purchases.

To summarize, by trusting the "Network Solutions" scam emails, users can experience severe privacy issues, financial losses, and identity theft. Therefore, it is crucial to immediately change the passwords of all potentially compromised accounts and contact their official support.

Threat Summary:
Name Network Solutions email scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Scam emails claim that the recipient's mailbox is close to being at full storage capacity.
Disguise Scam emails are disguised as letters from Network Solutions.
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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Spam campaigns in general

"Email Removal Notice", "Sparkasse email scam", "Covid-19 stimulus payment", "Office 365 email scam", and "New mail server system 4.0" are some examples of phishing spam campaigns.

Emails of this type are used for various scams, not just for phishing. Likewise, the letters use varied disguises and scam models to trick recipients. Furthermore, spam emails are also employed to spread malware (e.g., ransomware, trojans, cryptominers, etc.). Due to how widespread spam mail is, it is advised to exercise caution with incoming emails and messages.

How do spam campaigns infect computers?

Systems are infected via infectious files distributed through spam campaigns. The files can be attached to and/or linked inside them. Virulent files can be Microsoft Office and PDF documents, archives, executables, JavaScript, etc. When they are opened - the infection process is jumpstarted.

For example, Microsoft Office documents cause infections by executing malicious macro commands. This process occurs when a document is opened in Microsoft Office versions released prior to 2010.

Newer versions have "Protected View" mode that prevents this from being triggered; instead, users can manually enable macros (i.e., editing/content). It is noteworthy that infectious documents often contain deceptive messages intended to push users into enabling macro commands.

How to avoid installation of malware?

Suspicious and irrelevant emails should not be opened, especially any attachments or links found in them - as they can cause infections upon being opened. It is advised to use Microsoft Office versions released after 2010.

Aside from spam mail, malware is also proliferated via dubious download channels (e.g., unofficial and freeware sites, Peer-to-Peer sharing networks, etc.), illegal activation tools ("cracks"), and fake updates. Hence, it is important to download from official/verified sources and activate/update programs with tools provided by genuine developers.

It is paramount to have a dependable anti-virus/anti-spyware installed and kept updated. This software has to be used to run regular system scans and to remove threats. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "Network Solutions" scam email letter:

Subject: NOTICE: Limited email storage remaining for ******** [-Now-]]

 

NetworkSolutions
-
1-888-793-7657


Mailbox Almost Full

 

Dear Customer,

 

This message is to inform you that your mailbox is 95% full and has almost reached your storage limit.

 

Exceeding your storage limit will prevent you from sending, receiving and storing emails.

 

10/13/2021 3:41:38 a.m.:

 

CLICK TO ADD STORAGRE HEREE

 

Scorecard Login!    

 

Connect With Us             
 

Please do not reply to this email. Replying to this email will not secure your services. Please review our Privacy Notice for any questions related thereto and please see our Services Agreement for the terms and conditions governing Network Solutions products and services.

 

©2021 by ******** Network Solutions, LLC. All rights reserved. 12808 Gran Bay Parkway, West | Jacksonville, FL 32258
Network Solutions is a Web.com Group, Inc. company.

Screenshot of this phishing website promoted by the "Network Solutions" spam campaign:

Network Solutions scam email promoted phishing site

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.

If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

Malware process running in the Task Manager

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

Autoruns application appearance

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Run Windows 7 or Windows XP in Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup.

Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings".

Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Run Windows 8 in Safe Mode with Networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options".

In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

Run Windows 10 in Safe Mode with Networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

Extract Autoruns.zip archive and run Autoruns.exe application

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Refresh Autoruns application results

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

Delete malware in Autoruns

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

Search for malware and delete it

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.

These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software. To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Spam emails are sent by the thousand in large-scale operations. These letters are not personal.

I have provided my personal information when tricked by this spam email, what should I do?

If you've disclosed account credentials - change the passwords of all potentially exposed accounts and contact their support without delay. However, if you've provided other personal data (e.g., credit card numbers, ID card details, etc.) - immediately contact the relevant authorities.

I have read a spam email but didn't open the attachment, is my computer infected?

Reading a spam email will not infect your system; opening attachments or clicking the links found in them - is what triggers infection processes.

I have downloaded and opened a file attached to a spam email, is my computer infected?

Whether your system was infected - depends on the opened file's format. Executable files almost always initiate malware download/installation - when they are opened. However, document formats (e.g., .doc, .pdf, etc.) may require additional actions (e.g., macro command execution, etc.) to jumpstart infection processes.

Will Combo Cleaner remove malware infections present in email attachments?

Yes, Combo Cleaner can detect and eliminate practically all known malware infections. However, it is crucial to perform a full system scan - as sophisticated malicious software typically hides deep within the system.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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