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How to recognize phishing scams like the Trust Wallet scam?

Also Known As: Trust Wallet crypto scam
Damage level: Medium

What is Trust Wallet scam?

Trust Wallet is a cryptocurrency wallet allowing users to send, receive and store Bitcoin and many other cryptocurrencies. The phishing website described in this article claims that users can earn Shiba Inu cryptocurrency for free. The purpose of this scam is to trick Trust Wallet users into providing their passphrases.

Trust Wallet scam scam

Trust Wallet scam in detail

This Trust Wallet scam website is promoted through a phishing email claiming that a Trust Wallet account has not yet been verified. It encourages recipients to verify their accounts via the "Verify your wallet" button or the provided website link. A screenshot of this phishing email is provided below.

The provided links open a fake Trust Wallet website asking to enter passphrases. A Trust Wallet passphrase is used to recover misplaced, damaged, stolen, or otherwise inaccessible wallets. By entering that passphrase on this phishing site, users would provide scammers access to their wallets and most likely lose all their crypto.

Threat Summary:
Name Trust Wallet crypto scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Trust Wallet users can earn Shiba Inu tokens for free
Disguise Legitimate Trust Wallet website
Related Domain trust-shibawallet.web[.]app, axie-infinity-shard[.]xyz
Detection Names Avira (Phishing), Emsisoft (Phishing), ESET-NOD32 (Phishing), Fortinet (Phishing), Lionic (Phishing), Full List Of Detections (VirusTotal)
Symptoms Trust Wallet cannot be accessed.
Distribution methods Phishing emails, compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of Trust Wallet accounts, cryptocurrency loss.
Malware Removal (Windows)

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Crypto scams in general

There are plenty of crypto scams on the Internet. Most of them are used to trick unsuspecting people into sending cryptocurrency to scammers or providing access to their crypto wallets. Examples of similar scams are "Ripple Giveaway", "SAFEMOON Giveaway", and "Polkadot Giveaway". These scams can be promoted via potentially unwanted apps (PUAs).

How did potentially unwanted applications install on my computer?

PUAs get installed through installers for other programs, fake installers, deceptive advertisements. The installers mentioned above have "Custom", "Advanced", or similar settings. These settings have to be changed to avoid unwanted installations. Pretty often, users install programs bundled with PUAs without changing those settings.

Fake installers get downloaded from untrustworthy pages. Typically, those pages use deceptive methods to trick users into downloading and using fake installers. Deceptive ads can download or install unwanted programs only if they are designed to run certain scripts (and users click on them).

How to avoid installation of potentially unwanted applications?

Do not use unofficial pages, third-party downloaders, installers, Peer-to-Peer networks, and similar sources, tools to download or install programs. Download files and apps only from official pages and check their downloaders and installers for unwanted apps. Also, avoid clicking on advertisements showing up on questionable sites.

If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate them.

The appearance of Trust Wallet phishing website (GIF):

Appearance of Trust Wallet scam scam

Text in this page:

How to Earn SHIBA Using Trust Wallet?
Shiba Coin (SHIB) has emerged as one of the leading digital assets in the crypto markets.
Complete the form to start earning SHIBA tokens for FREE today.

How long are you a member of Trust Wallet?
less than 1 month
6 months
1 year
more than 1 year

Fill in your Trust Wallet Recovery Phrase
respect reading change giant maniacal underwear watch skillful plucky picayune impair heave


According to Privacy International, Trust Wallet will not collect, store nor share Your Personal Data in anyway!

Screenshot of the phishing email used to promote this scam:

trust wallet scam email used for promotion

Text in this email:

Subject: Our system has shown that your Trust wallet has not yet been verified

Trust Wallet

Our system has shown that your Trust wallet has not yet been verified. This verification can be done easily via the page below.

Due to the new update of the NFT's, all unverified accounts will be suspended on Monday, November 15, 2021. We're sorry for any inconvenience we cause with this, but please keep in mind that our intention is to keep our customers safe and happy.

Thank your for understanding.

Verify your wallet

If the button above doesn't work, try the page below.

-

For further assistance with this issue, please contact our support team here.

Another example of Trust Wallet-themed phishing site:

Trust Wallet-themed phishing website (2021-11-30)

Yet another Trust Wallet-themed phishing site:

Trust Wallet-themed scam website (2021-12-01 - axie-infinity-shard.xyz)

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

Quick menu:

Removal of potentially unwanted applications:

Windows 11 users:

Accessing Apps and Features in Windows 11

Right-click on the Start icon, select Apps and Features. In the opened window search for the application you want to uninstall, after locating it, click on the three vertical dots and select Uninstall.

Windows 10 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

macOS (OSX) users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the trust wallet crypto scam, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plugins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with trust wallet crypto scam removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the trust wallet crypto scam, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

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Frequently Asked Questions (FAQ)

How to recognize a cryptocurrency giveaway or similar scam?

Typically, crypto giveaways scams offer to send a certain amount of cryptocurrency and receive more in return. The Trust Wallet scam offers to earn Shiba Inu tokens for free.

What is the purpose Trust Wallet crypto scam?

The purpose of this scam is to hijack crypto wallets and drain them. Scammers behind this scam attempt to trick users into providing their Trust Wallet passphrases.

I have entered my Trust Wallet passphrase. What should I do?

It is advisable to report this scam and contact the Trust Wallet support team.

Why do I encounter such scams?

Pretty often, such scams are promoted through websites that users do not visit on purpose. Those pages get opened through present malicious applications, other dubious pages, or advertisements. Trust Wallet scam is promoted using phishing emails.

Will Combo Cleaner protect me from phishing websites?

Combo Cleaner is designed to scan every single website you visit, and it is capable of detecting malicious ones. This app will inform you that a page is not trustworthy and restrict access to it.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Trust Wallet crypto scam QR code
Scan this QR code to have an easy access removal guide of Trust Wallet crypto scam on your mobile device.
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