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Removal instructions for the GlobalQueue adware and the ads it delivers

Also Known As: Ads by GlobalQueue
Type: Mac Virus
Damage level: Medium

What is GlobalQueue?

During a routine inspection of new VirusTotal submissions, we discovered the GlobalQueue application. After analyzing this rogue piece of software, we determined that GlobalQueue operates as adware and is part of the AdLoad malware family.

GlobalQueue adware

GlobalQueue adware overview

Adware is designed to enable the placement of third-party graphical content (ads) on visited websites and/or other interfaces. The displayed advertisements promote online scams, unreliable/harmful software, and even malware. Furthermore, some intrusive adverts can make stealthy downloads/installations when clicked on.

However, while reputable developers do not use adware to advertise their products - they can still be encountered through it. This is because the promotion is undertaken by scammers abusing the products' affiliate programs to obtain illegitimate commissions.

It is pertinent to mention that advertising-supported software may require specific conditions to run intrusive advertisement campaigns. For example, it might not display ads if the browser/system or user geolocation are incompatible, users do not visit particular websites, or similar. Regardless of whether GlobalQueue (or other adware) delivers advertisements or not - its presence on a system endangers device/user safety.

What is more, GlobalQueue might have browser hijacker functionalities since they are typical for AdLoad adware - however, we did not observe any during testing.

This app likely has data tracking abilities. Advertising-supported software typically targets browsing-related data, personally identifiable details, usernames/passwords, credit card numbers, and so on. The collected data is then shared with and/or sold to third-parties (potentially, cyber criminals).

To summarize, the presence of software like GlobalQueue on devices can lead to system infections, severe privacy issues, financial losses, and identity theft.

Threat Summary:
Name Ads by GlobalQueue
Threat Type Adware, Mac malware, Mac virus
Detection Names Avast (MacOS:Adload-AG [Adw]), Combo Cleaner (Gen:Variant.Adware.MAC.AdLoad.13), ESET-NOD32 (A Variant Of OSX/Adware.Synataeb.G), Kaspersky (Not-a-virus:HEUR:AdWare.OSX.Adload.j), Full List (VirusTotal)
Additional Information This application belongs to Adload malware family.
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Malware Removal (Mac)

To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner for Mac
To use full-featured product, you have to purchase a license for Combo Cleaner. Limited seven days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

Adware examples

We have analyzed thousands of adware samples; ApproachWiredDigitalFile, and OnlineClient are just a few of our latest finds. This software is usually presented as legitimate and useful. Users are enticed into download/installation with "handy" functions, which are rarely operational.

How did GlobalQueue install on my computer?

"Bundling" - packing regular programs with unwanted/malicious additions - is used to proliferate adware. Download from dubious channels (e.g., unofficial and freeware sites, Peer-to-Peer sharing networks, etc.) and rushed installations - increase the risk of allowing bundled content into the system. Fake Adobe Flash Player updaters/installers are also used in distribution.

Intrusive advertisements are used to spread advertising-supported software as well. Once clicked on, some of the adverts can execute scripts to perform downloads/installations without user consent.

Additionally, adware is promoted through "official" download webpages and scam websites. Most users enter such pages via redirects caused by sites using rogue advertising networks, mistyped URLs, spam browser notifications, intrusive ads, and installed adware (with browser force-opening capabilities).

How to avoid installation of adware?

We strongly recommend researching software and downloading only from official/verified sources. Additionally, installation processes must be approached with caution, e.g., by reading terms, studying available options, using the "Custom/Advanced" settings, and opting-out of all supplements.

Another recommendation is to exercise caution when browsing - since fraudulent and malicious content tends to appear harmless. For example, intrusive adverts look legitimate yet redirect to highly questionable sites (e.g., gambling, pornography, adult-dating, etc.).

In case of encounters with advertisements/redirects of this kind, inspect the system and immediately remove all suspicious applications and browser extensions/plug-ins. If your computer is already infected with GlobalQueue, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate this adware.

Pop-up window displayed once GlobalQueue adware's installation is over:

Pop-up displayed once GlobalQueue installation is complete

GlobalQueue adware's installation folder:

GlobalQueue adware install folder

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited seven days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

Quick menu:

Video showing how to remove GlobalQueue adware using Combo Cleaner:

GlobalQueue adware removal:

Remove GlobalQueue-related potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX","NicePlayer", or other suspicious applications and drag them to the Trash.

After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove adware-related files and folders

Mac Go To Folder step

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

Mac removing related files and folders - step 1Check for adware generated files in the /Library/LaunchAgents/ folder:

Mac go to /Library/LaunchAgents - step 1

In the Go to Folder... bar, type: /Library/LaunchAgents/

Mac go to /Library/LaunchAgents - step 2

In the "LaunchAgents" folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - "installmac.AppRemoval.plist", "myppes.download.plist", "mykotlerino.ltvbit.plist", "kuklorest.update.plist", etc. Adware commonly installs several files with the exact same string.

Mac removing related files and folders - step 2Check for adware generated files in the ~/Library/Application Support/ folder:

Mac go to /Library/Application Support - step 1

In the Go to Folder... bar, type: ~/Library/Application Support/

Mac go to /Library/Application Support - step 2

In the "Application Support" folder, look for any recently-added suspicious folders. For example, "MplayerX" or "NicePlayer", and move these folders to the Trash.

Mac removing related files and folders - step 3Check for adware generated files in the ~/Library/LaunchAgents/ folder:

Mac go to ~/Library/LaunchAgents - step 1

In the Go to Folder... bar, type: ~/Library/LaunchAgents/

Mac go to ~/Library/LaunchAgents - step 2

In the "LaunchAgents" folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - "installmac.AppRemoval.plist", "myppes.download.plist", "mykotlerino.ltvbit.plist", "kuklorest.update.plist", etc. Adware commonly installs several files with the exact same string.

Mac removing related files and folders - step 4Check for adware generated files in the /Library/LaunchDaemons/ folder:

Mac go to /Library/LaunchDaemons - step 1

In the "Go to Folder..." bar, type: /Library/LaunchDaemons/

Mac go to /Library/LaunchDaemons - step 2

In the "LaunchDaemons" folder, look for recently-added suspicious files. For example "com.aoudad.net-preferences.plist", "com.myppes.net-preferences.plist", "com.kuklorest.net-preferences.plist", "com.avickUpd.plist", etc., and move them to the Trash.

Mac removing malware related files and folders - step 5Scan your Mac with Combo Cleaner:

If you have followed all the steps correctly, your Mac should be clean of infections. To ensure your system is not infected, run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file, double click combocleaner.dmg installer. In the opened window, drag and drop the Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates its virus definition database and click the "Start Combo Scan" button.

Mac remove malware with Combo Cleaner - step 1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide; otherwise, it's recommended to remove any found infections before continuing.

Mac remove malware with Combo Cleaner - step 2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

Remove malicious extensions from Internet browsers

Safari iconRemove malicious Safari extensions:

Removal of malicious extensions in Safari - step 1

Open the Safari browser, from the menu bar, select "Safari" and click "Preferences...".

Removal of malicious extensions in Safari - step 2

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for regular browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

Google Chrome logoRemove malicious extensions from Google Chrome:

Removal of malicious extensions in Google Chrome - step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More Tools" and click "Extensions". Locate all recently-installed suspicious extensions, select these entries and click "Remove".

Removal of malicious extensions in Google Chrome - step 2

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

Mozilla Firefox logoRemove malicious extensions from Mozilla Firefox:

Removal of malicious extensions in Mozilla Firefox - step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window) and select "Add-ons and themes". Click "Extensions", in the opened window locate all recently-installed suspicious extensions, click on the three dots and then click "Remove".

Removal of malicious extensions in Mozilla Firefox - step 2

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

Frequently Asked Questions (FAQ)

What harm can adware cause?

Adware can diminish the browsing experience and system performance. It is also considered to be a privacy threat, as this software usually has data tracking functionalities. Furthermore, adware-delivered adverts can be deceptive/malicious and cause serious issues (e.g., system infections, financial losses, etc.).

What does adware do?

Adware is designed to run intrusive advertisement campaigns. In other words, it displays ads on visited websites and/or different interfaces. Some adware-types can also force-open sites and gather private data.

How do adware developers generate revenue?

Adware developers generate most of their profit via affiliate programs in the form of commissions earned for the promotion of websites, applications, products, services, and similar.

Will Combo Cleaner remove GlobalQueue adware?

Yes, Combo Cleaner is capable of scanning computers and eliminating installed adware-type apps. It is noteworthy that manual removal (unaided by security programs) might be ineffective. In some instances, even though the adware itself had been (manually) removed - various file leftovers stayed hidden in the system. What is more, these remnants might continue running and causing issues. Therefore, adware must be removed thoroughly.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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