Avoid getting scammed by sites claiming that your iPhone has been hacked

What is "Your Device Apple iPhone Has Been Hacked"?

"Your Device Apple iPhone Has Been Hacked" is a scam that our researchers discovered while inspecting dubious websites. As the name implies, it claims that the visitor's iPhone has been infected and hacked.

It must be emphasized that no site can detect such (or other) issues on users' devices - therefore, any that make such claims are scams. Additionally, it has to be stressed that this deceptive content is in no way associated with the actual Apple Inc. despite being presented as an alert from "AppleCare Plus/ Protection System".

Your Device Apple iPhone Has Been Hacked overview

When we accessed a webpage promoting this scam, it displayed a pop-up stating that the visitor's Apple iPhone has been hacked and that the hackers are currently monitoring all activities.

After this window was closed, the page presented us with another one. This one informed that the device requires immediate repair - else the user risks their Facebook, WhatsApp, and Instagram data being compromised.

The background page was disguised as an "AppleCare Plus/ Protection System" settings list that contained a whole host of sensitive data categories and marked "iCloud", "Media & Purchases", and "Find My" app/services as "Compromised". When we pressed the "Repair now" button at the bottom of the page, it resulted in a redirect to an application promoted by this scam.

As mentioned in the introduction, all the claims made by "Your Device Apple iPhone Has Been Hacked" are false. In most cases, scams of this kind are used to push unreliable and harmful software, e.g., adware, browser hijackers, fake anti-viruses, and various PUAs.

We have even observed instances of this scam model being used to distribute trojans, ransomware, cryptominers, and other malware. Some fake virus alerts also operate as phishing scams.

It must be mentioned that scammers may use this deceptive content to endorse genuine products/services in the hopes of receiving illegitimate commissions. However, there are no guarantees that a scam will continue to promote such content. Hence, we strongly recommend downloading only from official and verified sources.

To summarize, by trusting scams like "Your Device Apple iPhone Has Been Hacked" - users may experience system infections, severe privacy issues, financial losses, and even identity theft.

Similar scam examples

We have analyzed thousands of online scams; "You May Have Viruses On After Visiting An Adult Website", "Apple Security Center scam", and "McAfee - Your iPhone is infected with 5 viruses!" are merely a few examples of ones thematically similar to "Your Device Apple iPhone Has Been Hacked".

The Internet is rife with deceptive and malicious material. In addition to virus/hacker warnings, other scam models include outdated software alerts, reward programs, lotteries, giveaways, undelivered package notifications, etc. Due to how widespread scams are, we highly recommend being vigilant when browsing.

How did I open a scam website?

Scam sites are often accessed via others that use rogue advertising networks. The former can be force-open immediately upon access or when hosted content is clicked (i.e., ads, buttons, links, text input fields, etc.). Additionally, misspelling a website's URL can result in a redirect (or a redirection chain leading) to a deceptive webpage.

Spam browser notifications and intrusive adverts promote scams as well. Adware can also display advertisements endorsing this content and/or force-open sites that host it.

How to avoid visiting scam websites?

Deceptive websites are most commonly entered via redirects caused by pages using rogue advertising networks, mistyped URLs, spam browser notifications, intrusive ads, and installed adware.

Therefore, we advise against using sites that offer pirated software/media or other suspect services (e.g., Torrenting, illegal streaming or downloading, etc.) since they are usually monetized via rogue advertising networks. It is important to take note of website URLs and be careful when entering them.

To avoid receiving unwanted browser notifications, do not permit dubious webpages to deliver them (i.e., do not click "Allow", "Allow Notifications", etc.). We recommend ignoring or denying notification delivery requests (i.e., pressing "Block", "Block Notifications", etc.).

And to avoid inadvertently permitting bundled/harmful software into the system, we advise researching software and downloading it only from official/verified channels. Furthermore, when installing, it is essential to read terms, study available options, use the "Custom/Advanced" settings, and opt-out of all supplementary apps, extensions, tools, etc.

If your device is already infected, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate all threats.

Appearance of the initial pop-up displayed the "Your Device Apple iPhone Has Been Hacked" scam:

Text presented within the scam's pop-ups:

Initial pop-up:

 

Your Apple iPhone has been hacked. All operations on your device are being tracked by the hacker. Immediate action is required!

 

---------------

 

Second pop-up:

 

Your device Apple iPhone has been hacked

Your device needs to be repair immediately. Otherwise your Facebook, WhatsApp, Instagram data will be compromised

Appearance of the scam's background page:

Text presented on this page:

AppleCare Plus
Protection System

Name, Phone Numbers, Email
Password & Security
Payment & Shipping Mastercard
Subscriptions

iCloud Compromised
Media & Purchases Compromised
Find My Compromised

iPhone
This iPhone

Repair now

Appearance of the app promoted by the "Your Device Apple iPhone Has Been Hacked" scam:

To enable pop-up blocking, fraudulent website warnings, and remove web browsing data in mobile Apple devices, follow these steps:

First, go to "Settings", and then scroll down to find and tap "Safari".

Check if the "Block Pop-ups" and "Fraudulent Website Warning" toggles are enabled. If not, enable them immediately. Then, scroll down and tap "Advanced".

Tap "Website Data" and then "Remove All Website Data".

Instant automatic malware removal:

Manual threat removal might be a lengthy and complicated process that requires advanced IT skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:

By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by RCS LT, the parent company of PCRisk.com.

Quick menu:

• What is "Your Device Apple iPhone Has Been Hacked"?
• STEP 1. Remove PUA related files and folders from OSX.
• STEP 2. Remove rogue extensions from Safari.
• STEP 3. Remove rogue add-ons from Google Chrome.
• STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX","NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Malware removal:

If unfamiliar processes are running, browser searches are being redirected, fans are spinning loudly for no reason, or fake "Update Safari" prompts have appeared, your Mac is likely infected. Run a full scan with Combo Cleaner for Mac to remove the infection. The full manual procedure below covers cases where automatic removal failed, where you want to verify a scan caught everything, or where the malware has multiple persistence points across LaunchAgents, LaunchDaemons, and Configuration Profiles.

Common Mac malware behaviors

VisibleAdware injection - browser hijackers and fake search engines

The most common Mac malware. Replaces your default search engine, homepage, or new-tab page with a lookalike domain that funnels every query through ad networks before passing it to a real provider. Often arrives bundled with cracked apps, fake Flash Player updates, or "free media player" downloads (MPlayerX, NicePlayer).

HiddenLaunchAgent / LaunchDaemon persistence

The standard way Mac malware survives reboots. A small .plist file in /Library/LaunchAgents/, /Library/LaunchDaemons/, or ~/Library/LaunchAgents/ tells launchd to run the malware at every login or boot. The .plist often picks a generic-looking name like com.apple.AdobeFlash.plist or com.system.helper.plist to blend in among legitimate Apple files.

HiddenConfiguration Profile abuse

Configuration Profiles are an enterprise feature - they let an IT department enforce policy on managed Macs (homepage, DNS, certificates, password rules). Adware abuses this by silently installing a Profile that locks the browser homepage, default search, or DNS server at the OS level. Manual browser reset doesn't help - the Profile reapplies the hijack. Check System Settings → General → Device Management (or "Profiles" on older macOS).

VisibleFake update prompts (FlashPlayer.dmg variants)

"Your Flash Player is out of date" or "Update your browser to view this content." Adobe killed Flash in 2020 - any current "Flash update" prompt is malware. The Atomic macOS Stealer (AMOS) family heavily uses this trick to deliver info-stealers that grab browser passwords, keychain items, and crypto wallet seed phrases. Apple's Software Update never appears as a browser pop-up.

SymptomCryptominer CPU usage

Fans spin loudly, the Mac runs hot, battery drains fast, Activity Monitor shows a process near 100% CPU. Cryptominers run silently in the background to mint cryptocurrency for the attacker. Often delivered via cracked apps from torrent sites, browser extensions, or supply-chain compromises in legitimate Mac software.

HiddenInfo stealing - AMOS, Banshee, Cthulhu, RustDoor

Modern Mac stealer families - AMOS (Atomic macOS Stealer), Banshee, Cthulhu, and RustDoor are the most active - read browser-saved passwords, cookies, autofill data, the macOS Keychain, crypto wallet seed phrases (Exodus, Electrum, Trezor Suite, MetaMask, etc.), and Apple Notes. AMOS is the most prolific overall, distributed via fake software installers, cracked apps, and fake "Spotlight" or "ChatGPT" sites. Once data is exfiltrated, the malware often deletes itself, leaving little trace - which is why credential rotation in Step 10 is critical even after the infection appears gone.

Tools you'll need

Combo Cleaner for Mac 7-days free trial available

Recommended primary scanner. Detects adware, info-stealers, cryptominers, and the persistence files they install.

Activity Monitor Free · built-in

Built into macOS. Shows running processes with full file paths, CPU, memory, and network usage.

KnockKnock Free

By Objective-See (Patrick Wardle). Lists every place macOS malware can persist - LaunchAgents, LaunchDaemons, Login Items, Cron, Browser Extensions, Kernel Extensions, more.

Console.app Free · built-in

Built into macOS (Applications → Utilities). Shows system logs - useful for finding what process is launching a suspicious child.

Contain - limit the damage

~5 min

1

Disconnect from the network

⏱ 30 secNo tool needed

Click the Wi-Fi icon in the menu bar (or open Control Center) and turn Wi-Fi off. If you're on Ethernet, unplug the cable. This stops any active info-stealer or backdoor from sending data out or accepting commands. Keep the network off until you've booted into Safe Mode (next step) - you'll reconnect there briefly to download the scanner.

Why this mattersAMOS-family stealers exfiltrate browser passwords, keychain entries, and crypto wallet seeds within seconds of running. Cutting the network is the only way to stop ongoing exfiltration immediately.

2

Boot into Safe Mode and download Combo Cleaner

⏱ 5 min

macOS Safe Mode loads only Apple-trusted kernel extensions and skips most third-party LaunchAgents and user login items, so persistent Mac malware doesn't auto-run while you set up the scanner. Network access works normally in Safe Mode.

Apple Silicon (M1, M2, M3, M4)

1. Choose Apple menu → Shut Down
2. Wait until the Mac is fully off
3. Press and hold the Power button until "Loading startup options" appears
4. Select your startup disk (usually "Macintosh HD")
5. Hold Shift, then click Continue in Safe Mode
6. Log in - the menu bar will show "Safe Boot" in red

Intel-based Mac

1. Choose Apple menu → Restart
2. Immediately press and hold the Shift key as the Mac begins to boot
3. Release Shift when the login window appears
4. Log in - the menu bar will show "Safe Boot" in red

Once Safe Mode has loaded, turn Wi-Fi back on and download Combo Cleaner for Mac. Save the .dmg to your Desktop. You can disconnect Wi-Fi again before scanning if you want extra caution.

Identify - find what's hiding

~15 min

3

Inspect running processes with Activity Monitor

Tool: Activity Monitor⏱ 5 min

Open Activity Monitor (Applications → Utilities → Activity Monitor, or Cmd+Space and type "Activity Monitor"). Sort by CPU usage to spot cryptominers and runaway processes.

Click each unfamiliar process and choose View → Inspect Process (Cmd+I) to see:

• Path - anything in /private/tmp/, ~/Library/Application Support/<random-name>/, or with a generic-looking bundle ID is suspicious
• Code signing - Apple's processes are signed by "Apple" or "Software Signing." Adhoc-signed or unsigned binaries from third parties warrant investigation
• Open Files and Ports - shows what the process is touching on disk and network

Why this mattersMac malware often picks process names like "CoreServicesAgent" or "WindowServer" that look legit at a glance. The Inspect view shows the actual file path, which is what tells you it's not Apple's.

4

Map persistence with KnockKnock and inspect the launch paths

Tool: KnockKnock + Finder⏱ 7 min

Download KnockKnock by Objective-See (Patrick Wardle's free tool, the Mac equivalent of Sysinternals Autoruns). It lists every place macOS malware can persist in a single window: LaunchAgents, LaunchDaemons, Login Items, Cron Jobs, Browser Extensions, Kernel Extensions, Authorization Plug-ins, Mail Plug-ins, Quicklook, Spotlight, and more.

Run KnockKnock and toggle "Filter Signed Items" to focus on unsigned or non-Apple-signed entries. Click any suspicious item to see its file path and code-signing status.

If you'd rather check manually, open Finder → Go → Go to Folder (Shift+Cmd+G) and visit each path:

• /Library/LaunchAgents/ - system-wide, runs at login for any user
• /Library/LaunchDaemons/ - system-wide, runs at boot before login
• ~/Library/LaunchAgents/ - user-level, runs at this user's login
• ~/Library/Application Support/ - where adware drops its data folder, often with a random or app-mimicking name

Then check additional persistence locations in System Settings:

• Login Items & Extensions - System Settings → General → Login Items & Extensions. Click anything you don't recognize and remove it
• Background Items - same panel, "Allow in the Background" section. Mac malware often shows up as a background item with an obscure name
• Configuration Profiles - System Settings → General → Device Management (or "Profiles" on older macOS). Remove any Profile you didn't install yourself

Pro tipRight-click any suspicious .plist → Open With → TextEdit. The <key>Program</key> and <key>ProgramArguments</key> values tell you exactly what executable runs and from where. Don't delete yet - write down the file paths and entry names. We'll remove them after the Combo Cleaner scan in Step 7.

5

Check /etc/hosts and DNS settings

⏱ 3 minBuilt into macOS

Mac malware sometimes redirects bank, Apple, antivirus, and update domains to attacker-controlled servers via the hosts file or DNS settings.

Hosts file: Open Terminal (Applications → Utilities → Terminal) and run:

sudo nano /etc/hosts

Legitimate entries are commented with #. Any uncommented IP-to-domain mapping is suspicious - especially redirects for apple.com, icloud.com, your bank, or your password manager. Press Ctrl+X to exit nano without saving.

DNS settings: System Settings → Network → click your active connection (Wi-Fi or Ethernet) → Details → DNS. Confirm DNS servers point to your ISP, your router, or a known public resolver (Cloudflare 1.1.1.1, Google 8.8.8.8). Anything else has been hijacked.

Why this mattersA clean Mac with hijacked DNS is still a compromised Mac. You'll think you're at chase.com and you'll be at the attacker's clone.

Remove - scan and clean up

~30 min

Recommended antivirus: Combo Cleaner for MacDetects adware, info-stealers, cryptominers, and the LaunchAgent / LaunchDaemon persistence files they install. The 7-day free trial is available.

Download Combo Cleaner

6

Run a full Combo Cleaner for Mac scan

Tool: Combo Cleaner⏱ 20–30 min

Open the .dmg you downloaded in Step 2. Drag the Combo Cleaner icon to the Applications folder. Open it from Launchpad (or Applications), allow it to update its threat database, then click Start Combo Scan and let it complete fully. Review what it found and apply the recommended actions.

Why this comes before manual cleanupCombo Cleaner removes known adware, info-stealers, cryptominers, and the LaunchAgent persistence files they installed in one pass. Manual cleanup in Step 7 is for anything still left over.

7

Manually remove anything still present

⏱ 10 minTool: Finder

Reopen KnockKnock (or revisit the Finder paths from Step 4). Anything you flagged that's still present hasn't been caught by the automated scan. For each remaining suspicious entry:

1. Note the executable path the .plist references (right-click the .plist → Open With → TextEdit, look at <key>Program</key>)
2. Move the .plist to Trash
3. Move the executable file at the referenced path to Trash
4. Empty the Trash

Then go to /Applications and remove any unwanted apps the malware installed. Common adware-installed app names: MPlayerX, NicePlayer, MyShopcoupon, Advanced Mac Cleaner, Mac Cleanup Pro. Drag them to Trash, then check ~/Library/Application Support/ for any folder with the same name and delete it too.

ImportantSome malware files reappear after deletion because something else on the system recreates them. If a file returns within minutes, you have a remaining persistence point KnockKnock didn't show. Re-run Combo Cleaner or proceed to a macOS reinstall (see end of guide).

Recover - restore browsers and security

~15 min

8

Reset browsers and clear notification permissions

⏱ 5 min

Mac adware persists in browser extensions, search engine settings, homepage, and notification permissions. Reset each browser you use:

• Safari: Safari → Settings → Extensions - uninstall anything you don't recognize. Then Safari → Settings → Search - restore your preferred default search engine. Then Safari → Settings → Websites → Notifications - remove all unfamiliar sites. For a deep reset: Safari → History → Clear History → "all history."
• Chrome: visit chrome://settings/reset → "Restore settings to their original defaults." Then chrome://settings/content/notifications and remove unfamiliar sites.
• Firefox: open about:support → Refresh Firefox. Then check Settings → Privacy & Security → Permissions → Notifications.

Review installed extensions in each browser and remove anything you don't recognize, especially extensions you didn't install yourself.

9

Re-verify Gatekeeper, FileVault, and System Integrity Protection

⏱ 10 min

Some Mac malware tries to weaken built-in security to make persistence easier. Verify each is on:

• Gatekeeper (blocks unsigned apps): System Settings → Privacy & Security → scroll to Allow applications downloaded from → confirm "App Store and identified developers" is selected (not "Anywhere"). If the malware added itself to the allow-list, the entry appears in the same panel - remove it.
• FileVault (full-disk encryption): System Settings → Privacy & Security → FileVault → confirm "FileVault is on for this disk." If it was disabled by malware, turn it back on.
• System Integrity Protection (SIP): open Terminal and run csrutil status. Output should be "System Integrity Protection status: enabled." If disabled, you'll need to reboot into Recovery Mode and run csrutil enable from there.

Then run macOS Software Update (System Settings → General → Software Update) to apply the latest security patches.

Verify & secure

~15 min + 7 days

10

Change passwords from a clean device

⏱ 20 min⚠ critical for AMOS family

If the malware was an info-stealer (AMOS, Banshee, Cthulhu, or RustDoor families are extremely common on Mac), assume every password saved in your browser is compromised. So is your iCloud Keychain if it was unlocked while the malware ran. Change passwords from a different, known-clean device - your iPhone is fine if it's not infected.

Recommended order:

1. Apple ID first - it controls iCloud, Find My, Apple Pay, and the App Store
2. Primary email - the recovery hub for everything else
3. Banking and financial accounts
4. Password manager master password (if you use one)
5. Crypto wallet seed phrases - if you store any seed phrase or private key on the Mac, AMOS specifically targets these. Move funds to a fresh wallet from a clean device immediately, before changing other passwords
6. Social media, shopping, and remaining accounts

Where available, enable phishing-resistant multi-factor authentication (passkeys / hardware keys / authenticator apps) - SMS-based MFA is bypassable.

11

Verify the clean and monitor for 7 days

⏱ 5 min + 1 week monitoring

Reconnect to the network and run one final full scan with Combo Cleaner. Open System Settings → General → Login Items & Extensions and confirm nothing suspicious has reappeared. Open Activity Monitor and verify no unfamiliar process is using significant CPU.

Over the next 7 days, watch for symptom recurrence: high CPU when the Mac is idle, browser redirects returning, fake update prompts, or unfamiliar Login Items reappearing. If anything returns, you missed a persistence point and the procedure needs to be repeated - or you may have a deeper compromise that requires a clean macOS reinstall.

When to reinstall macOS instead

Manual removal isn't always the right answer. Reinstalling macOS from scratch is the only way to be 100% certain when:

• The malware reappears after every removal attempt
• A kernel extension or system-level component was modified
• Confirmed credential-theft malware ran with admin rights - the system likely has multiple unknown payloads
• The Mac is used for online banking, crypto wallets, business email, or anything where partial doubt isn't acceptable

macOS reinstall is straightforward: shut down → boot to Recovery (Apple Silicon: hold the Power button → Options; Intel: Cmd+R during boot) → Erase Mac → Reinstall macOS. Back up documents to external storage first, scan the backup with Combo Cleaner before restoring it, and reinstall apps fresh - never restore them from a backup of the infected system.

Important: Manual removal of Mac malware requires care - deleting the wrong .plist or system app can prevent macOS from booting normally. If you're not confident identifying system files from malicious files, run an automated scan with Combo Cleaner for Mac and stop there - that path catches the vast majority of consumer Mac malware without the risk of breaking macOS.

Frequently Asked Questions (FAQ)

What is a pop-up scam?

Pop-up scams are deceptive messages designed to trick users into performing specific actions. For example, victims can be lured/scared into making monetary transactions, downloading/installing software, purchasing products/services, revealing vulnerable information, and so on.

What is the purpose of a pop-up scam?

The purpose of pop-up scams is to generate revenue. Scammers may profit by promoting software, obtaining funds through deception, abusing or selling private data, proliferating malware, and so forth.

I have provided my personal information when tricked by a scam, what should I do?

If you have disclosed account credentials - change the passwords of all potentially compromised accounts and inform their official support without delay. And if you have revealed other private data to scammers (e.g., ID card details, credit card numbers, etc.) - immediately contact the corresponding authorities.

Why do I encounter fake pop-ups?

Pop-up scams are promoted on rogue webpages. Users typically enter these pages through redirects caused by mistyped URLs, sites using rogue advertising networks, spam browser notifications, intrusive ads, or installed adware.

Will Combo Cleaner protect me from pop-up scams?

Combo Cleaner can scan visited websites and detect rogue/malicious ones (including those that promote scams). Hence, if you enter such a webpage - you will be warned immediately, and further access will be blocked.