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Do not trust fake "Your Account Failed To Update" emails

Also Known As: "Your Account Failed To Update" phishing email
Damage level: Medium

What kind of email is "Your Account Failed To Update"?

After investigating the "Your Account Failed To Update" email, we determined that it is spam. This letter operates as a phishing scam seeking to extract the recipient's email account log-in credentials. The mail achieves this by falsely claiming that the recipient's account could not be updated.

Your Account Failed To Update email spam campaign

"Your Account Failed To Update" email scam overview

This spam letter claims that security updates could not be implemented on the recipient's email account. It requests the user to click the "Keep same password" button presented in the message – to update the account's security system manually.

As previously mentioned, "Your Account Failed To Update" is a fake email. Therefore, when we clicked the button – it resulted in a redirect to a phishing website. The page was disguised as an email account sign-in page.

The log-in credentials (i.e., email address and corresponding password) entered into this site – are disclosed to the scammers behind this spam campaign. With this information in their possession, the cyber criminals can hijack the exposed accounts. They can cause even more damage, as emails are used to register other content that might also get stolen by the scammers.

To elaborate, cyber criminals can steal the identities of social account owners (e.g., emails, social networking, social media, messengers, etc.) and ask the contacts/friends for loans or donations, promote scams, and/or spread malware by sharing malicious files/links.

Finance-related accounts (e.g., online banking, e-commerce, digital wallets, etc.) can be used to make fraudulent transactions and online purchases.

In summary, victims of scams like "Your Account Failed To Update" can experience severe privacy issues, financial losses, and identity theft.

If you have already disclosed your log-in credentials to scammers, we strongly advise you to immediately change the passwords of all potentially compromised accounts and contact their official support.

Threat Summary:
Name "Your Account Failed To Update" phishing email
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Recipient's email account failed security updates and must be updated manually.
Related Domains abazuwfz5[.]cf
Detection Names Combo Cleaner (Phishing), CyRadar (Malicious), ESET (Phishing), Fortinet (Phishing), Kaspersky (Phishing), Full List Of Detections (VirusTotal)
Serving IP Address 142.4.20.37
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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Phishing spam campaign examples

"Your Email Has Reached An Upgrade Stage", "Unsuccessful Cash Box Delivery", "Abandoned Funds", "Data Backup", and "USPS - Shipment Is Still Pending" are merely some examples of phishing emails that we have analyzed recently.

This mail is used to facilitate various scams and even proliferate trojans, ransomware, and other malware. It can use a variety of models to gain and subsequently abuse recipients' trust. These letters are often disguised as messages from legitimate service providers, companies, organizations, institutions, authorities, and other entities.

How do spam campaigns infect computers?

Spam emails can contain malicious files as attachments or download links. These files can be PDF and Microsoft Office documents, archives (RAR, ZIP, etc.), executables (.exe, .run, etc.), JavaScript, and so on.

When such a file is executed, run, or otherwise opened – the infection chain (i.e., malware download/installation) is triggered. For example, Microsoft Office documents infect devices by executing malicious macro commands.

How to avoid installation of malware?

We highly recommend being careful with incoming mail (e.g., emails, PMs/DMs, SMSes, etc.) since it is widespread and can be competently crafted. The attachments and links found in suspicious/irrelevant mail must not be opened, as they can be malicious and cause infections. It is essential to use post-2010 Microsoft Office versions since they have the "Protected View" mode that prevents automatic macro execution.

However, malware is not distributed exclusively via spam mail. Therefore, we advise downloading only from official and verified channels. Additionally, all programs must be activated and updated using functions/tools provided by genuine developers, as illegal activation ("cracking") tools and third-party updaters can contain malware.

Another recommendation is to exercise caution when browsing since fake and dangerous online content usually appears legitimate and innocuous.

We must stress the importance of having a dependable anti-virus installed and kept up-to-date. Security software must be used to run regular system scans and to remove detected threats and issues. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in "Your Account Failed To Update" spam email letter:

Subject: ******** Security Failed To Synchronise


Attention ********:


Your account failed to update to the ******** server security at .


Please kindly use the button below to update manually to keep the security system updated


Keep same password


NOTE:     This important message sent to you based on the terms of service agreement you accepted, carried out in  purpose to provide a more secured platform for your domain service, do not ignore notification to avoid system timeout or service collision.


******** © 2023 Webmail Security

Screenshot of the phishing website promoted by "Your Account Failed To Update" spam campaign:

Your Account Failed To Update scam email promoted phishing site

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

Types of malicious emails:

Phishing email icon Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Email-virus icon Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion email icon Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

  • Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
  • Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
  • Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
  • Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows

Example of a spam email:

Example of an email spam

What to do if you fell for an email scam?

  • If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
  • If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
  • If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
  • If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using Combo Cleaner Antivirus for Windows.
  • Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Spam mail is not personal. Cyber criminals distribute this mail in massive campaigns with the hopes that at least some recipients will fall for their scams.

I have provided my personal information when tricked by this spam email, what should I do?

If you have provided account credentials – change the passwords of all possibly exposed accounts and inform their official support without delay. And if you've disclosed other private information (e.g., ID card details, credit card numbers, etc.) – immediately contact the appropriate authorities.

I have read a spam email but didn't open the attachment, is my computer infected?

No, merely reading an email will not initiate any system infection chains. Malware download/installation processes are triggered when malicious attachments or links found in spam mail are opened/clicked.

I have downloaded and opened a file attached to a spam email, is my computer infected?

If the opened file was an executable (.exe, .run, etc.) – most likely, yes – your device was infected. However, document formats (.doc, .xls, etc.) may need additional actions (e.g., enabling macro commands) to start downloading/installing malware.

Will Combo Cleaner remove malware infections present in email attachments?

Yes, Combo Cleaner is designed to detect and eliminate threats. It can remove practically all known malware infections. Note that since high-end malware typically hides deep within systems – running a complete system scan is essential.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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