What is "FedEx e-Order Notification" malspam

What kind of email is "FedEx e-Order Notification"?

We have inspected this email and determined it is malspam. It impersonates FedEx to trick recipients into opening a malicious Excel spreadsheet. The purpose of this fraudulent message is to deliver malware onto the victim's computer. It should be ignored and deleted without opening the attachment.

"FedEx e-Order Notification" email virus in detail

This email claims to be a notification from FedEx stating that the recipient's shipment has been taken to the FedEx Temporary Storage Area under the Airport Customs Directorate. It warns that the shipment can only be held for 20 days and instructs the recipient to open the attached file for customs clearance documents and storage fee details.

The message includes a shipping information table with a date of arrival, tracking numbers, a warehouse code, a registration number, and other logistics-looking entries. These are included to make the email appear legitimate. FedEx has no connection to this email.

The attached file (fedex_awb_bl_tax_bill_document_receipt_payment_05_25_2026_00000000.xls) is a malicious Excel spreadsheet. When opened, it displays a realistic-looking sales contract in Protected View. Enabling editing or interacting with embedded objects in the file may trigger malware installation.

The exact malware distributed through this attachment is not known. It could be a trojan (backdoor, loader, spyware, keylogger, or clipper), ransomware, a cryptocurrency miner, or another type of malicious software.

Interacting with the attachment may result in data or financial loss, identity theft, account hijacking, or other serious issues. If the file has already been opened, running a full antivirus scan is strongly advised.

Similar malspam examples

To summarize, this email is not a genuine FedEx notification. It is designed to spread malware through a malicious Excel attachment. Opening the file could result in data theft, financial damage, or serious harm to the victim's device and personal information.

Wire Transfer To Your Diocesan Account, Social Security Administration eStatement Is Available, and Your Order Is On The Way are a few examples of other malspam campaigns we have analyzed. Spam email is regularly used to distribute all kinds of malware.

How do spam campaigns infect computers?

Spam emails spread malware by including malicious attachments or links. Attachments can be disguised as regular files - documents, spreadsheets, ZIP archives, or executables - but contain hidden malware. Some infect a computer when opened; others require an additional step, such as enabling macro commands.

Links in spam emails can lead to fake or compromised websites that start downloading malware automatically or instruct the visitor to run a file manually. Common formats used in malspam include Office documents, PDFs, JavaScript files, ISO disk images, and more.

How to avoid installation of malware?

Exercise caution with any unexpected email, particularly one claiming to be from a well-known brand. Never open attachments or click links in emails from unknown or suspicious senders. Even a convincing-looking email could be malspam.

Only download software from official and verified sources. Avoid pirated programs, key generators, and software cracks - these frequently carry hidden malware. Keep your operating system and all applications up to date.

Use a trustworthy antivirus and scan your system regularly. If you have already opened the malicious attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate any installed malware.

Text presented in the "FedEx e-Order Notification" email letter:

Subject: Your Shipment Customs Clearance Documents

FedEx e-Order Notification

Our valued customer,

You can access and print your e-order via the attached documents below and use the printout in your transactions. Original documents you will need for your transactions (ATR, Eur1, Certificate of Origin, etc.) can be collected from our counters.

Your shipment is subject to customs and has been taken to the FedEx Temporary Storage Area under the Airport Customs Directorate.

The waiting period for shipments in temporary storage is 20 days from the date of arrival. You can find out the storage fee for your shipment held at customs as attached.

Shipping Information

Date of Arrival: 20/5/2026 10:37:50 a.m.
MAWB: 02351972804-1
OVER: 871242595813
Buyer Company:
Receiver Contact:
Payment Method: Buyer Pays
Registration Number: 26341453IM086923
Registration Date: 5/05/2026
License Plate / Trip Number: FX6226
Warehouse Code: G34000035
Bill of Lading No.: as attached
ATR / EUR1: No
Invoice: No
Is the invoice original?: No
Cap / Kg: 3 / 37
Furniture: PIGTAIL
Freight:
Invoice No.:
Invoice Date:

The shipment must complete official customs clearance procedures before it can reach you. If you believe the shipment is not yours, please inform us of your correct contact information.

Malicious document attached to the email:

Instant automatic malware removal:

Manual threat removal might be a lengthy and complicated process that requires advanced IT skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:

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Quick menu:

• What is FedEx e-Order Notification malspam campaign?
• Types of malicious emails.
• How to spot a malicious email?
• What to do if you fell for an email scam?

Types of malicious emails:

Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

• Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
• Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
• Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
• Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows. 

Example of a spam email:

What to do if you fell for an email scam?

• If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
• If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
• If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
• If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using  Combo Cleaner Antivirus for Windows.
• Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Spam emails like this are mass-distributed without personalization. Cybercriminals send identical messages to large numbers of people, using address lists obtained through data breaches or harvested from public websites.

I have provided my personal information when tricked by this email, what should I do?

If you shared login credentials, change those passwords immediately and notify the affected service. For financial data, contact your bank as soon as possible. Report the incident to relevant authorities if needed.

I have downloaded and opened a file attached to an email, is my computer infected?

It depends on what actions were taken. The attached Excel spreadsheet may require the user to enable macro commands or interact with embedded content before malware runs. If either step was completed, the system may be infected.

I have read the email but did not open the attachment, is my computer infected?

No. Simply reading an email cannot trigger an infection. Malware can only be installed if you open the attachment or follow a malicious link and take the additional steps the malware requires.

Will Combo Cleaner remove malware infections that were present in email attachment?

Combo Cleaner can detect and remove most known malware infections. That said, some advanced threats hide deep within the system. Running a full system scan is recommended to ensure any concealed malware is found and eliminated.