What kind of email is "You Have Missed A Delivery From DHL"

What kind of email is "You Have Missed A Delivery From DHL"?

We have examined this email and determined that it is a phishing scam. The message is disguised as a missed delivery notification from DHL, but its true purpose is to steal email account credentials. Recipients who follow the link inside will land on a fraudulent login page - this email should be ignored.

More about the "You Have Missed A Delivery From DHL" scam email

The email claims to come from the DHL Express Team and informs the recipient that a delivery from the DHL Courier Department was missed. It lists a label number to appear authentic, then urges the recipient to click a button labeled "Confirm your package" to continue delivery to their address.

Clicking that link leads to a fake Webmail login page hosted on gsnameansmei.wixsite[.]com, a site built using the Wix platform. The page displays fields for an email address and password, along with an option to log in via cPanel. Any credentials submitted there go directly to the scammers - this page has no connection to any real service.

Email account access is highly valuable to cybercriminals. With control of a victim's inbox, attackers can reset passwords for other accounts, send fraudulent messages in the victim's name, and use the address to run further phishing campaigns against the victim's contacts.

Victims may also face identity theft if scammers find personal information stored in the compromised inbox. The consequences can extend to financial loss and prolonged attempts to exploit the stolen data.

DHL International GmbH has no connection to this campaign. Cybercriminals are abusing the company's name purely to make their fraudulent message appear more credible.

Email scams in general

In conclusion, this email is a phishing scam that exploits DHL's name to lure recipients toward a fraudulent Webmail login page. The goal is to steal email account credentials. Anyone who receives this message should delete it without clicking any links or providing any information.

In some cases, similar spam campaigns also serve as a delivery vehicle for malware. More examples of phishing emails that impersonate reputable companies are DocuSign - Payment Authorization Notice, Document Requires Your Electronic Signature, and High-Severity Alert Has Been Triggered.

How do spam campaigns infect computers?

Cybercriminals distribute malware by attaching harmful files to emails or by including links that lead to sites hosting them. Common formats include executable programs, compressed archives, PDF documents, Microsoft Office files, and scripts. Opening such files - or enabling malicious macro commands in documents - can trigger a system infection.

Links in spam emails can also lead to websites that automatically download malware, or to pages that trick visitors into downloading and running harmful software themselves. In most cases, some form of interaction is required before a device is compromised - receiving the email alone is not enough.

How to avoid installation of malware?

Be cautious with unexpected emails that urge you to click a link, especially those making claims about deliveries, account activity, or pending transactions. When in doubt, check the claim by visiting the company's official website directly, rather than using any link provided in the email.

Download software and updates only from official developer sites and trusted app stores. Avoid pirated software, key generators, and unofficial patches, as these are commonly used to distribute malware. Keeping your operating system and all applications up to date also helps close known security gaps.

Use a reputable antivirus program and keep it active. Do not grant browser notification permissions to unfamiliar websites. If you believe you have already opened a malicious file, we recommend running a scan with Combo Cleaner Antivirus for Windows to detect and remove any threats that may be present.

Text presented in the "You Have Missed A Delivery From DHL" email letter:

Subject: CONFIRM YOUR DHL PACKAGE..

Dear Sir,
YOU HAVE MISSED A DELIVERY FROM DHL COURIER DEPARTMENT
KINDLY CLICK BELOW FOR MORE DETAILS. TO ENABLE US
CONTINUE DELIVERY TO YOUR ADDRESS:

Label Number: 800453457UI

[Confirm your package]

Regards,

Customer's care

DHL Express Team

2026 DHL International GmbH. All rights reserved.

DHL Global Mail

A fake Webmail login page used in this scam:

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Quick menu:

• What is You Have Missed A Delivery From DHL phishing scam?
• Types of malicious emails.
• How to spot a malicious email?
• What to do if you fell for an email scam?

Types of malicious emails:

Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

• Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
• Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
• Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
• Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows. 

Example of a spam email:

What to do if you fell for an email scam?

• If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
• If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
• If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
• If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using  Combo Cleaner Antivirus for Windows.
• Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive this email?

These messages are sent in bulk to large numbers of people at once. Cybercriminals compile email lists through data breaches, fake websites, and similar methods. Receiving this email does not mean a real parcel is waiting - it is an untargeted, mass-distribution scam.

I have provided my personal information when tricked by this email, what should I do?

If you entered your email credentials on the linked page, change that account's password immediately. Update the passwords for any other accounts that share the same login details. If financial information was also shared, contact your bank or card provider without delay.

I have downloaded and opened a malicious file attached to an email, is my computer infected?

Executable files typically compromise a system immediately upon being opened. Document types such as PDFs or Word files generally require an extra action - like enabling macros - before malware activates. The level of risk depends on the file type and what the user does with it.

I have read the email but did not open the attachment, is my computer infected?

No. Reading an email does not cause an infection. Malicious content only activates when a user interacts with it - by clicking a link, opening an attachment, or taking some similar action. If you did nothing beyond reading the message, your device is not at risk.

Will Combo Cleaner remove malware infections that were present in email attachment?

Combo Cleaner can detect and remove a wide variety of known malware threats. Running a complete system scan is strongly recommended, as some advanced infections may conceal themselves deeper in the system. A thorough scan gives the best chance of finding and eliminating everything present.