24x7 Help

Also Known As: 24x7 Help Ads
Type: Adware
Damage level: Moderate

What is 24x7 Help?

24x7 Help is an application developed by Crawler LLC. This program interactively alerts computer users regarding potential computer issues and provides access to support services. Note that while this program may seem legitimate and potentially useful, many PC users refer to 24x7 Help as malware, a virus, or spyware.

These negative associations are made since many Internet users feel that they did not willingly install this program, and yet it appeared in their tray icon regardless. This program is not strictly considered a computer virus or malware, however, it adds little functionality and is categorised as adware or a potentially unwanted application (PUA).

24x7 Help is promoted using deceptive online ads (which display fake computer errors or indicate that computer performance is slow), or via a deceptive software distribution method called 'bundling'. To avoid installation of this or any other PUA, ensure that you are attentive when downloading free software.

When dealing with freeware, choose the advanced or custom installation options and opt-out of installation of any additional programs, add-ons, toolbars, etc.

24x7 Help tray icon:

24x7 Help tray icon

The main purpose of this deceptive program is to display various pop-ups offering telephone support and installation of additional potentially unwanted programs, PUPs, (such as Spyware Terminator 2012, PC Performance Optimizer PCRx, and Online Vault Backup).

24x7 Help - potentially unwanted application

24x7 adware installer setup:

24x7 help adware installer

Screenshots of programs promoted using 24x7 Help:

24x7 Help Spyware Terminator 2012 24x7 Help Online Vault 24x7 Help pcrx

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Quick menu:

24x7 Help removal:

Windows 11 users:

Accessing Apps and Features in Windows 11

Right-click on the Start icon, select Apps and Features. In the opened window search for the application you want to uninstall, after locating it, click on the three vertical dots and select Uninstall.

Windows 10 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

macOS (OSX) users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

24x7 Help uninstall

In the uninstall programs window, look for "24x7 Help", select this entry and click "Uninstall" or "Remove".

After uninstalling 24x7 Help, scan your computer for any remaining unwanted components or possible malware infections. Recommended malware removal software.

24x7 Help manual removal:

If you are unable to remove this PUP with the removal instructions provided, use this manual removal guide. Use it at your own risk, since if you do not have strong computer knowledge, you could harm your operating system. Use it only if you are an experienced computer user. (Instructions on how to end processes, remove registry entries...)

End these processes:


Remove these registry entries:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run "24x7HELP" = ""C:\Program Files\24x7Help\App24x7Help.exe" /STARTUP"

Delete these files:

c:\Program Files\24x7Help\
c:\Program Files\24x7Help\24x7desk.64.dll
c:\Program Files\24x7Help\24x7desk.dll
c:\Program Files\24x7Help\App24x7Help.exe
c:\Program Files\24x7Help\App24x7Hook.dll
c:\Program Files\24x7Help\App24x7Hook.exe
c:\Program Files\24x7Help\App24x7Svc.exe
c:\Program Files\24x7Help\unins000.dat
c:\Program Files\24x7Help\unins000.exe
c:\Program Files\24x7Help\unins000.msg
c:\Program Files\24x7Help\Update\
%AppData%\24x7 Help\
%AppData%\24x7 Help\skin\
%AppData%\Microsoft\Internet Explorer\Quick Launch\24x7 Help.lnk
%CommonDesktop%\24x7 Help.lnk
%CommonStartMenu%\Programs\24x7 Help\
%CommonStartMenu%\Programs\24x7 Help\24x7 Help.lnk
%CommonStartMenu%\Programs\24x7 Help\24x7Help.org.url
%CommonStartMenu%\Programs\24x7 Help\Uninstall 24x7 Help.lnk


declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Software uninstall instructions
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
24x7 Help Ads QR code
Scan this QR code to have an easy access removal guide of 24x7 Help Ads on your mobile device.
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