FilesFrog Adware

Also Known As: FilesFrog PUP
Type: Adware
Distribution: Low
Damage level: Medium

FilesFrog removal instructions

What is FilesFrog?

Developed by Somoto Ltd, the FilesFrog application supposedly notifies users of updates available for any installed software - "FilesFrog is a software update checker that keeps all your desktop software up to date. It was created to make it easier for you to be informed of newer versions of your favorite software and to make the entire process of transitioning to it simpler and faster." These claims are merely attempts to give the impression of legitimate and useful software. In fact, FilesFrog is categorized as a potentially unwanted program (PUP) and adware. After stealthily infiltrating the system, FilesFrog monitors installed software status and displays update messages.

FilesFrog adware

The accepted updates open an installation set-up, which supposedly installs the promoted application updates. In fact, this is used to 'bundle' third party software that might be infectious. This type of software usually displays intrusive online advertisements (for example, banners, pop-ups, interstitial, transitional, full-page, and other ads). The displayed ads conceal underlying website content and may also redirect to third party websites, thereby causing further computer infections. Furthermore, the ads might collect personally identifiable information and share it with third parties. There is a strong possibility that shared information will be misused to generate revenue, leaving your privacy at risk. Therefore, you should uninstall all suspicious applications immediately.

FilesFrog shares many similarities with other regular adware-type apps including Unfriend Monitor, Computer Pal, and Unfriend List. These apps claim to provide useful features, and yet, none provide any real value for users. Adware-type applications never deliver the promised functionality - they are developed to generate revenue by displaying advertisements (via the 'Pay Per Click' - PPC - advertising model), and collecting personally identifiable information (which is later shared with third parties to generate revenue).

How did FilesFrog install on my computer?

FilesFrog distributes third party applications, and itself is distributed using the 'bundling' method. Bundling allows developers to stealthily install third party applications with the chosen software. Many users do not pay enough attention when downloading and installing software, and thus, bundling is very effective. By rushing download and installation and skipping most/all of the steps, users expose their systems to risk of infection - they are often unaware that rogue applications are concealed within the 'Custom' or 'Advanced' settings.

How to avoid installation of potentially unwanted applications?

The key to computer safety is caution. Never rush the download and installation procedures. Closely analyze each step of the free software download procedure and decline all offers to install additional apps. Furthermore, select the 'Custom' or 'Advanced' options during installation - this will reveal any bundled applications listed for installation and enable you to opt-out.

Deceptive free software installers used in FilesFrog adware distribution:

filesfrog adware installer sample 3 filesfrog adware installer sample 2 Deceptive installer setup used to distribute Files Frog adware

Screenshot of the FilesFrog application:

Deceptive FilesFrog adware application

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Quick menu:

FilesFrog adware removal:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

FilesFrog adware uninstall via Control Panel

In the uninstall programs window, look for "FilesFrog Update Checker", select this entry and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted program that causes FilesFrog ads, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove FilesFrog adware from Internet browsers:

At time of research, FilesFrog did not install its browser plug-ins on Internet Explorer, Google Chrome, or Mozilla Firefox, however, it was bundled with other adware. Therefore, you are advised to remove all potentially unwanted browser add-ons from your Internet browsers.

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing FilesFrog ads from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing FilesFrog ads from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the filesfrog pup, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing FilesFrog  ads from Google Chrome step 1

Click the Chrome menu icon Google Chrome options icon (at the top right corner of Google Chrome), select "Tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons, select these entries and click the trash can icon.

Removing FilesFrog ads from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the filesfrog pup, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing FilesFrog ads from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.

Removing FilesFrog ads from Mozilla Firefox step 2

Optional method:

Computer users who have problems with filesfrog pup removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the filesfrog pup, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove filesfrog pup from your computer, please ask for assistance in our malware support forum.

Post a comment:
If you have additional information on filesfrog pup or it's removal please share your knowledge in the comments section below.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Software uninstall instructions
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
FilesFrog PUP QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of FilesFrog PUP on your mobile device.
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