The Needed Font Wasnt Found Scam

Also Known As: "The needed font wasn't found" virus
Type: Adware
Distribution: Low
Damage level: Medium

The Needed Font Wasnt Found removal instructions

What is The Needed Font Wasnt Found?

Displayed by a malicious website, "The Needed Font Wasnt Found" is a fake error similar to Mercury Text Font, ArialText Font, HoeflerText Font, and many others. Users often visit this website inadvertently - they are redirected by various potentially unwanted programs (PUPs) that cause unwanted redirects. Research shows that PUPs typically infiltrate systems without users’ permission. In addition, they deliver intrusive advertisements, gather sensitive data, and misuse system resources.

The Needed Font Wasnt Found adware

The aforementioned malicious website is designed to appear as if all text is scrambled and unreadable. Simultaneously, it displays a "The Needed Font Wasnt Found" pop-up error message claiming that the existing font pack is outdated. To view the website properly, users are encouraged to download the latest font pack. Bear in mind, however, "The Needed Font Wasnt Found" is a scam - all claims regarding missing fonts and inability to display the website properly are false. Rather than downloading the "font pack", users will inadvertently install rogue browser extensions. This error is essentially designed to proliferate malware. Therefore, never trust "The Needed Font Wasnt Found" or click the "download" button. This error can be removed simply by closing the Internet browser (preferably, via Task Manager) or rebooting the system.

Potentially unwanted programs propagate various malicious ads including coupons, banners, pop-ups, etc. These are delivered using various tools that enable placement of third party graphical content on any site. Therefore, they often conceal underlying website content, thereby significantly diminishing the browsing experience. Furthermore, some redirect to infectious websites or even execute scripts that stealthily download and install malware/PUPs. Therefore, even accidental clicks can result in high-risk adware or malware infections. In addition, potentially unwanted programs are very likely to record information that includes personal details. The collected data is later sold to third parties (potentially, cyber criminals) who misuse private details to generate revenue. Therefore, information tracking can lead to serious privacy issues or even identity theft. Some PUPs mine cryptocurrency or run other unwanted processes in the background. This misuse of system resources results in a significant reduction in overall computer performance. Therefore, we strongly advise you to uninstall all potentially unwanted programs immediately.

Threat Summary:
Name"The needed font wasn't found" virus
Threat TypeAdware, Unwanted ads, Pop-up Virus
SymptomsSeeing advertisements not originating from the sites you are browsing. Intrusive pop-up ads. Decreased Internet browsing speed.
Distribution methodsDeceptive pop-up ads, free software installers (bundling), fake flash player installers.
DamageDecreased computer performance, browser tracking - privacy issues, possible additional malware infections.
Malware Removal (Windows)

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As already mentioned, "The Needed Font Wasnt Found" shares many similarities with dozens of other fake errors. All claim that the system is damaged (e.g., missing files, infected, etc.), however, unlike "The Needed Font Wasnt Found" many other fake errors do not proliferate malware (rather, they attempt to trick users into calling fake technical support and paying for services that are not required). Potentially unwanted programs also share many similarities. Most of these apps offer various useful features, however, only a small fraction provide any value. The only purpose of PUPs is to generate revenue for the developers, whilst regular users receive nothing. Rather than enabling any of the functionality promised, PUPs pose a direct threat to your privacy and Internet browsing safety.

How did potentially unwanted programs install on my computer?

In some cases, PUPs have official download websites, however, these programs are often distributed using a deceptive marketing method called "bundling", together with the aforementioned ads. Due to lack of caution and careless behavior by many users, PUPs often infiltrate systems without permission. "Bundling" is stealth installation of PUPs together with regular (mostly free) software. Developers do not disclose this installation properly - they hide "bundled" apps within the "Custom/Advanced" settings or other sections of the download/installation processes. Skipping these procedure steps and clicking various advertisements exposes systems to risk of various infections.

How to avoid installation of potentially unwanted applications?

To prevent system infiltration by PUPs, be very cautious when downloading/installing software and browsing the Internet. Carefully analyze each window of the download/installation dialogues and cancel all third party applications. Note that criminals invest numerous resources into malicious ad design. Therefore, most look legitimate, however, intrusive ads are distinguishable for their redirects - most lead to survey, gambling, pornography, and other dubious websites. If you encounter these redirects, immediately eliminate all dubious apps and browser plug-ins. The key to computer safety is caution.

Text presented within "The Needed Font Wasnt Found" pop-up:

The needed font wasn't found
The web page you are trying to load is displayed incorrectly, because your is obsolete. To fix this error and display the text, you have to install the browser extension, bundled with up to date
Manufacturer: Google Inc. All Rights Reserved
Installed version: Chrome Font Pack 51.2.5284
Latest version: Chrome Pack 53.0.2785

The appearance of "The Needed Font Wasnt Found" pop-up (GIF):

The Needed Font Wasnt Found scam gif

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

Removal of potentially unwanted programs:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

The Needed Font Wasnt Found adware uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted program, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing The Needed Font Wasnt Found ads from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing The Needed Font Wasnt Found ads from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the "the needed font wasn't found" virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing The Needed Font Wasnt Found  ads from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons, select these entries and click the trash can icon.

Removing The Needed Font Wasnt Found ads from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the "the needed font wasn't found" virus, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing The Needed Font Wasnt Found ads from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.

Removing The Needed Font Wasnt Found ads from Mozilla Firefox step 2

Optional method:

Computer users who have problems with "the needed font wasn't found" virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the "the needed font wasn't found" virus, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove "the needed font wasn't found" virus from your computer, please ask for assistance in our malware support forum.

Post a comment:
If you have additional information on "the needed font wasn't found" virus or it's removal please share your knowledge in the comments section below.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Software uninstall instructions
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
The needed font wasn't found virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of "The needed font wasn't found" virus on your mobile device.
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