Please Call Apple Support POP-UP Scam (Mac)

Also Known As: "Please Call Apple Support" virus
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove Please Call Apple Support from Mac?

What is Please Call Apple Support?

"Please Call Apple Support" is a fake error message displayed by various malicious websites. Research shows that many users visit these sites inadvertently - they are redirected by potentially unwanted programs (PUPs) or intrusive ads delivered by other dubious sites. Be aware that PUPs typically infiltrate systems without consent, deliver intrusive advertisements, and gather sensitive information.

Please Call Apple Support scam

This error states that the Mac OS is infected with a number of viruses that must be eliminated immediately. To achieve this, users are encouraged to contact Apple's 'tech support' via a telephone number ("1-877-695-0922") provided and follow the instructions. Be aware, however, that the "Please Call Apple Support" error is fake and a scam. Cyber criminals generate revenue by scaring and tricking gullible users into calling and paying for tech support that is not required. Therefore, ignore the "Please Call Apple Support" error and never call the aforementioned telephone number. You can remove this issue simply by closing the web browser, however, note that some rogue sites employ scripts designed to prevent users from closing browsing tabs/windows. In these cases, eliminate the browser using Task Manager or simply reboot the system. After re-running the browser, do not restore the previous session, otherwise you will return to the malicious site/s.

As mentioned above, potentially unwanted programs deliver intrusive ads such as coupons, banners, pop-ups, and so on. To achieve this, developers employ tools that enable placement of third party graphical content on any site. Therefore, ads often conceal underlying content, thereby significantly diminishing the browsing experience. Furthermore, intrusive ads can lead to malicious sites and execute scripts that stealthily download and install malware/PUPs. Even accidental clicks can result in high-risk computer infections. Potentially unwanted programs are also designed to gather information that typically includes personal details. IP addresses, website URLs visited, pages viewed, search queries, keystrokes, and other data is later shared with third parties (potentially, cyber criminals). These people generate revenue by misusing private information. Therefore, the presence of data-tracking apps can lead to serious privacy issues or even identity theft. Uninstall potentially unwanted programs immediately.

"Please Call Apple Support" is virtually identical to Your Mac Is Infected With Popup Adware Virus, Bankworm Virus, We Have Detected A Trojan Virus, and dozens of other fake errors. All claim that the system is damaged (e.g., infected, missing files or similar), however, these errors are designed only to extort money from unsuspecting users. Potentially unwanted programs also share many similarities. By offering "useful features", PUPs attempt to give the impression of legitimacy and trick users to install, however, their only purpose is to generate revenue for the developers. Rather than enabling the functionality promised, PUPs cause unwanted redirects, gather sensitive data, and deliver intrusive advertisements, thereby posing a direct threat to your privacy and Internet browsing safety.

How did potentially unwanted programs install on my computer?

Some PUPs have official download websites, however, most infiltrate systems without consent. The main reasons for this are the lack of knowledge and careless behavior of many users. Developers proliferate PUPs using a deceptive marketing method called "bundling", and the aforementioned intrusive advertisements. "Bundling" is essentially stealth installation of PUPs together with regular software. Developers hide "bundled" applications within various sections (e.g., "Custom/Advanced" settings) of the download/installation processes. Furthermore, many users are likely to rush these procedures and skip steps. In addition, they often click advertisements without understanding the possible consequences. In this way, they expose their systems to risk of various infections and compromise their privacy.

How to avoid installation of potentially unwanted applications?

The key to computer safety is caution. Therefore, pay close attention when browsing the Internet and downloading/installing software. Bear in mind that intrusive advertisements typically seem legitimate, but most lead to dubious websites, such as gambling, pornography, adult dating, and so on. If you experience these redirects, immediately remove all dubious applications and browser plug-ins. In addition, carefully analyze each step of the download/installation processes using the "Custom" or "Advanced" settings. Decline offers to download/install third party applications and opt-out of those already included. It is also strongly recommended that you avoid using third party download/installation tools, since developers monetize them by promoting ("bundling") PUPs. Software should be downloaded from official sources only, using direct download links.

Text presented in "Please Call Apple Support" pop-up error:

WARNING!
MAC OS is infected with Viruses and other malicious applications. Viruses must be removed and system damage repaired. It is necessary to Call Apple Support 1-877-695-0922 and follow Virus removal procedure immediately, please proceed.
**If you leave this site your Mac OS will remain damages and vulnerable**

Instant automatic removal of Please Call Apple Support virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Please Call Apple Support virus. Download it by clicking the button below:
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Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted programs removal:

Remove PUP-related potentially unwanted applications from your "Applications" folder:

mac adware removal from applications folder

Click the Finder icon. In the Finder window, select “Applications”. In the applications folder, look for “MPlayerX”,“NicePlayer”, or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove "please call apple support" virus related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

"Please Call Apple Support" virus removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove "please call apple support" virus related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove "please call apple support" virus related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove "please call apple support" virus related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.