What is FedEx Tracking Email Virus?
Similar to eFax Email Virus, "FedEx Tracking Email Virus" is a spam email campaign used to proliferate a high-risk trojan called Hancitor. Research shows that developers send thousands of deceptive emails that encourage users to open attached MS Office documents. Once opened, the attachments stealthily download and install the Hancitor trojan.
The "FedEx Tracking Email Virus" campaign distributes emails with a Microsoft Word attachment that supposedly contains details regarding the status of a FedEx delivery. This is an attempt to trick unsuspecting users into opening malicious attachments, a technique often used by cyber criminals.
These people continually register email addresses and web domains that contain names of legitimate companies (in this case, FedEx) or governmental institutions to give the impression of legitimacy - users are much more likely to open attachments received from familiar names.
Note that Hancitor is a high-risk trojan designed to open "backdoors" for other viruses, such as, for example, Pony. Most of these viruses record sensitive information (logins/passwords, web browsing activity, etc. and their presence might lead to serious privacy issues and significant financial loss. In addition, Hancitor connects infected computers to a botnet.
Therefore, there is a high probability that system performance will be significantly affected. If you have recently opened attachments distributed via the "FedEx Tracking Email Virus" spam campaign, immediately scan the system with a legitimate anti-virus/anti-spyware suite and eliminate all threats.
|Name||FedEx Tracking spam|
|Threat Type||Trojan, Password stealing virus, Banking malware, Spyware|
|Symptoms||Trojans are designed to stealthily infiltrate victim's computer and remain silent thus no particular symptoms are clearly visible on an infected machine.|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software cracks.|
|Damage||Stolen banking information, passwords, identity theft, victim's computer added to a botnet.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
There are dozens of trojans that are also distributed using spam email campaigns (for example, Adwind, FormBook, TrickBot, Emotet, etc.), however, not all have identical behavior. As with Pony, most are developed to record personal information, but these trojans can also proliferate other viruses (typically, ransomware).
No matter which virus has infiltrated your computer, it poses a significant threat to your privacy and computer safety. For these reasons, trojans must be eliminated immediately.
How did FedEx Tracking Email Virus infect my computer?
As mentioned, "FedEx Tracking Email Virus" emails are delivered with malicious MS Word attachments. Once opened, these ask victims to enable macros, otherwise the content will not be displayed properly. In fact, enabling macros grants attachments permission to execute commands that stealthily download and install malware.
This malware distribution method is simple and effective, but has a major flaw - attachments are unable to infect the system if they are opened using any application other than Microsoft Word.
If the files are opened using other applications capable of reading the .doc format, the malware will not be downloaded. This campaign targets Microsoft Windows users only and thus users of other platforms are safe.
How to avoid installation of malware?
Lack of knowledge and careless behavior are the main reasons for computer infections. The key to computer safety is caution. Therefore, pay close attention when browsing the Internet. Carefully analyze each email attachment received. Irrelevant files and those received from suspicious email addresses should never be opened.
In addition, have a reputable anti-virus/anti-spyware suite installed and running. 2010 and newer versions of Microsoft Office open newly-downloaded documents in "Protected View" mode.
Therefore, using older versions is risky. If you have already opened a "FedEx Tracking Email Virus" attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.
Text presented in the "FedEx Tracking Email Virus" email message:
Subject: FedEx Tracking Number
Click On the tracking number below to view delivery details:
Tracking number: 738786815455
To find the latest state of your shipment, click the tracking # above.
The tracking update have been sent to you by FedEx.
Thank you for your business.
Malicious attachment distributed via "FedEx Tracking Email Virus" spam campaign:
Text presented within this attachment:
Oops, something went wrong...
This document is only available for desktop or laptop versions of Microsoft Office Word.
Click Enable editing button from the yellow bar above
Once you have enabled editing, please click Enable content button from the yellow bar above.
Hancitor trojan in Windows Task Manager:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced IT skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is FedEx Tracking spam?
- Types of malicious emails.
- How to spot a malicious email?
- What to do if you fell for an email scam?
Types of malicious emails:
Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.
Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.
After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.
Emails with Malicious Attachments
Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.
In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.
If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.
While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.
This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.
To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.
How to spot a malicious email?
While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:
- Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
- Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
- Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
- Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.
To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows.
Example of a spam email:
What to do if you fell for an email scam?
- If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
- If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
- If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
- If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using Combo Cleaner Antivirus for Windows.
- Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.