SAVEfiles Ransomware

Also Known As: SAVEfiles virus
Distribution: Low
Damage level: Severe

SAVEfiles ransomware removal instructions

What is SAVEfiles?

SAVEfiles is high-risk ransomware discovered by malware security researcher, Michael Gillespie. After successfully infiltrating the system, SAVEfiles encrypts most stored data and appends filenames with the ".SAVEfiles" extension. For instance, "sample.jpg" is renamed to "sample.jpg.SAVEfiles". Encrypted data instantly becomes unusable. As well as compromising files, SAVEfiles generates a text file (named "!!!SAVE_FILES_INFO!!!.txt") and places a copy in every existing folder.

As usual, the new text file contains a message claiming that data is encrypted and can only be restored using a unique decryption key. Unfortunately, this information is accurate. Although it is currently unknown whether SAVEfiles uses symmetric or asymmetric cryptography, each victim receives a unique decryption key necessary to restore data. Unfortunately, Cyber criminals (SAVEfiles ransomware developers) hide all keys on a remote server. Therefore, to receive their keys (or rather decryption tools with the keys embedded within), users must pay a ransom of $300 in Bitcoins. The message states that the cost will increase after 72 hours. Furthermore, victims are able to attach up to three "small" files, which can then be restored and returned to the victim as a 'guarantee' that decryption is possible. Be aware, however, that cyber criminals can never be trusted. Ransomware developers often ignore victims, once payments are submitted. Paying typically gives positive result and users are scammed. Therefore, we strongly advise you to ignore all requests to submit payments or pay any ransoms. Unfortunately, there are no tools capable of cracking SAVEfiles encryption and restoring data free of charge. Therefore, the only solution is to restore everything from a backup.

Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:

SAVEfiles decrypt instructions

The Internet is full of ransomware-type viruses that share similarities with SAVEfiles including Scarab-Hitler, Suri, OPdailyallowance, and BadNews. These are just some examples from many. Although these viruses are developed by different cyber criminals, their behavior is identical - all encrypt data and make ransom demands. There are typically just two major differences: 1) size of ransom, and; 2) type of encryption algorithm used. Unfortunately, most of these viruses employ algorithms that generate unique decryption keys (e.g., AES, RSA, and so on). Therefore, unless the virus is still in development or has certain bugs/flaws (e.g., keys are hard-coded, stored locally or similar) restoring data without involvement of developers (contacting these people is not recommended) is impossible. Ransomware presents a strong case for maintaining regular data backups, however, store them on a remote server (e.g., Cloud) or unplugged storage device, otherwise malware encrypts backups together with regular data.

How did ransomware infect my computer?

To proliferate viruses, cyber criminals often use spam email campaigns, trojans, fake software update tools, peer-to-peer (P2P) networks, and unofficial software download sources. Spam campaigns deliver malicious attachments that, once opened, download and install viruses. Trojans cause chain infections (one virus proliferates another). Fake software updaters infect the system by exploiting outdated software bugs/flaws or simply downloading and installing malware rather than updates. P2P networks (torrents, eMule, etc.) and other third party download sources (free file hosting websites, freeware download websites, and so on) present malicious executables as legitimate software. In this way, users end up downloading and installing viruses.

Threat Summary:
Name SAVEfiles virus
Threat Type Ransomware, Crypto Virus, Files locker
Symptoms Can't open files stored on your computer, previously functional files now have a different extension, for example my.docx.locked. A ransom demanding message is displayed on your desktop. Cyber criminals are asking to pay a ransom (usually in bitcoins) to unlock your files.
Distribution methods Infected email attachments (macros), torrent websites, malicious ads.
Damage All files are encrypted and cannot be opened without paying a ransom. Additional password stealing trojans and malware infections can be installed together with a ransomware infection.
Removal

To eliminate SAVEfiles virus our malware researchers recommend scanning your computer with Spyhunter.
▼ Download Spyhunter
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

How to protect yourself from ransomware infections?

Lack of knowledge and careless behavior are the main reasons for computer infections. The key to safety is caution. Therefore, to prevent infiltration by ransomware, be very cautious when browsing the Internet and downloading/installing/updating software. Carefully analyze each email attachment. If the file is irrelevant or has been received from a dubious email address, it should never be opened. Furthermore, download your programs from official sources only, using direct download links. Third party downloaders/installers often include rogue apps, and thus these tools should never be used. Keeping installed applications up-to-date is also very important, however, use implemented update functions or tools provided by the official developer only. Having a reputable anti-virus/anti-spyware suite installed and running is also essential, since these tools can detect and eliminate malware before it does any damage. If your computer is already infected with SAVEfiles, we recommend running a scan with Spyhunter for Windows to automatically eliminate this ransomware.

Text presented in SAVEfiles ransomware text file :

WARNING!
Your files, photos, documents, databases and other important files are encrypted and have the extension: .SAVEfiles
The only method of recovering files is to purchase an decrypt software and unique private key.
After purchase you will start decrypt software, enter your unique private key and it will decrypt all your data.
Only we can give you this key and only we can recover your files.
You need to contact us by e-mail BM-2cXonzj9ovn5qdX2MrwMK4j3qCquXBKo4h@bitmessage.ch send us your personal ID and wait for further instructions.
For you to be sure, that we can decrypt your files - you can send us a 1-3 any not very big encrypted files and we will send you back it in a original form FREE.
Price for decryption $300.
This price avaliable if you contact us first 72 hours.



E-mail address to contact us:
BM-2cXonzj9ovn5qdX2MrwMK4j3qCquXBKo4h@bitmessage.ch

Reserve e-mail address to contact us:
savefiles@india.com

Your personal id:
fTKMc5Xohc0pyc@tfr0mpcr1skhiu98YK7rZ0cLciJAz

SAVEfiles ransomware process in Windows Task Manager:

SAVEfiles ransomware in task manager

Screenshot of files encrypted by SAVEfiles (".SAVEfiles" extension):

Files encrypted by SAVEfiles

SAVEfiles ransomware removal:

Instant automatic removal of SAVEfiles virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of SAVEfiles virus. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

Step 1

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

Step 2

Log in to the account infected with the SAVEfiles virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.

If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.

Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":

1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.

Boot your computer in Safe Mode with Command Prompt

2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.

system restore using command prompt type cd restore

3. Next, type this line: rstrui.exe and press ENTER.

system restore using command prompt rstrui.exe

4. In the opened window, click "Next".

restore system files and settings

5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the SAVEfiles ransomware virus infiltrating your PC).

select a restore point

6. In the opened window, click "Yes".

run system restore

7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining SAVEfiles ransomware files.

To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of SAVEfiles are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.

To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.

Restoring files encrypted by CryptoDefense

If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.

To regain control of the files encrypted by SAVEfiles, you can also try using a program called Shadow Explorer. More information on how to use this program is available here.

shadow explorer screenshot

To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as SAVEfiles ransomware.

Note that Windows 10 Fall Creators Update includes a "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default, this feature automatically protects files stored in the Documents, Pictures, Videos, Music, Favorites as well as Desktop folders.

Controll Folder Access

Windows 10 users should install this update to protect their data from ransomware attacks. Here is more information on how to get this update and add an additional protection layer from ransomware infections.

HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:

hitmanproalert ransomware prevention application

Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:

malwarebytes anti-ransomware

  • The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.

Other tools known to remove SAVEfiles ransomware:

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
SAVEfiles virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of SAVEfiles virus on your mobile device.
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Platform: Windows

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