Confidential Fax Email Virus

Also Known As: TrickBot trojan
Type: Other
Distribution: Low
Damage level: Severe

Confidential Fax Email Virus removal guide

What is Confidential Fax Email Virus?

"Confidential Fax Email Virus" is a spam email campaign used to distribute TrickBot, a high-risk trojan virus. In this case, cyber criminals send emails to thousands of people and present them as important emails with attachments, which supposedly contain confidential and privileged information. Once opened, however, these attachments cause infiltration of the TrickBot virus.

Confidential Fax Email Virus malware

The information contained within the email attachment is not specified, however, the purpose of the message is to get users' attention and trick them into opening the attachment. This usually leads to installation of TrickBot. To increase the number of infections, cyber criminals attempt to make these emails seem important. In many cases, cyber criminals claim to represent governmental institutions or recognizable companies. If cyber criminals succeed in tricking users into opening the attachment, they are able to use this trojan to record account credentials. TrickBot hijacks websites visited by affected users and modifies the content so that entered passwords, logins, and other credentials are saved to a remote server. In this way, TrickBot's developers can acquire details about users' bank, social network, and other personal accounts. Generally, TrickBot is used to generate as much revenue as possible. These viruses (and other data tracking apps) cause serious problems relating to privacy or finances. If you have already opened the attachment from the "Confidential Fax Email Virus" campaign, then it is likely that your computer is also infected with TrickBot. We recommend that you scan your system using a reputable anti-virus and anti-spyware software to remove all possible threats.

Many trojan viruses are similar to TrickBot and are distributed through spam campaigns. Some examples are FormBook, Emotet, and Adwind. These viruses might perform different actions, but all pose a direct threat to computer safety and your privacy. We strongly recommend that you remove viruses such as TrickBot immediately.

How did Confidential Fax Email Virus infect my computer?

"Confidential Fax Email Virus" promotes a malicious Microsoft Office document, in this case a .doc (Word) file. Once opened, it asks users to enable macros commands, otherwise the contents of this Word document will supposedly not be displayed properly. Once permission to enable macros commands is granted, the attachments execute commands that allow TrickBot to be downloaded and installed. This malware distribution method is very convenient for cyber criminals, however, they can use it only with Microsoft Office products. Therefore, the attachment sent by cyber criminals can be opened only with one of the MS Office suite products. If some other applications are used, it will not infect the system. TrickBot can be proliferated only on Windows systems, and thus users of other platforms are safe.

How to avoid installation of malware?

The key to computer and privacy safety is caution. Carefully analyze each email - do not open attachments that are presented in emails sent from unknown/suspicious senders. Have a reputable anti-virus/anti-spyware software installed and keep it enabled at all times. You are strongly advised to use newer versions of Microsoft Office (no older than 2010). Newer versions open downloaded documents in "Protected View" mode, thus preventing files from downloading (or installing) malware. By using older versions, users put their computers and privacy at risk. If you have already opened a "Confidential Fax Email Virus" attachment, we recommend running a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.

Text presented in the "Confidential Fax Email Virus" email message:

Subject: New fax message
This message was sent on : Fri, 5 Oct 2018 06:27:14 -0400
For : jenniferwright@victimsdomain.com
CONFIDENTIALITY NOTICE: The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure.

Malicious attachment distributed via "Confidential Fax Email Virus" spam campaign:

confidentialfax-email

Instant automatic removal of TrickBot trojan: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of TrickBot trojan. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck the "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Spyhunter for Windows.