Apple Email Virus

What is "Apple Email Virus"?

Scammers (cyber criminals) use the "Apple Email Virus" spam email campaign to distribute the Hancitor virus. The main goal of this email is to trick recipients to download and open an attachment. This is a typical scam used to infect computers and should be ignored. Opening the attachment might cause computer infections and other problems.

Cyber criminals behind the "Apple Email Virus" scam make it appear as if an email has been received from Apple. According to the message, the recipient's Apple ID was used to make a purchase from the Apple Store using a device that had not been previously associated with the ID.

They also claim that it is very likely that this email was sent following a change made to the recipient's password after the aforementioned purchase. The main purpose of this email is to make people believe that a purchase was made using their Apple ID. Scammers even offer to change the users' Apple ID password if they did not make the purchase.

They hope that the Microsoft Word (.doc) attachment will be downloaded and opened. Opening this document downloads and installs the Hancitor malicious program (trojan). This infection opens "backdoors" for other viruses to infiltrate. These infections might cause various problems such as privacy issues, stolen personal details (logins, passwords), financial loss, and so on.

Therefore, we strongly recommend that you ignore the "Apple Email Virus" scam and do not open the attached document.

There are many spam campaigns/scams of this type used to spread viruses such as Adwind, FormBook, TrickBot, LokiBot, and so on. Most infections proliferated using scam campaigns (including "Apple Email Virus") might lead to serious problems. Whatever the purpose and origin of a particular virus, it must be removed immediately.

How did "Apple Email Virus" infect my computer?

"Apple Email Virus" infects computers when users download and open the presented attachment (a Microsoft Word document) and give permission to enable macros commands.

Once enabled, this particular malicious attachment installs the Hancitor trojan. In other cases, scammers trick users into extracting archive files (that contain executables) or executing .exe files. Infected files might also be documents in other format such as PDF.

How to avoid installation of malware?

Think twice before downloading and opening attachments (files) that are delivered in emails received from unknown, suspicious email addresses. If the email is irrelevant, simply ignore it or delete it. If you do not have an Apple ID (you do not use Apple services), this email definitely does not concern you at all.

Have a reputable anti-spyware or anti-virus suite installed, updated, and enabled. Computers without this software installed are vulnerable to infections/high-risk viruses and other threats. If you have already opened "Apple Email Virus" attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "Apple Email Virus" email message:

Subject: Apple Notification Regarding Your Recent Order

Recent Order

Your Apple ID was used to purchase from Apple Store on a device that hadn't previously been associated with that Apple ID. You may be receiving this message if you reset your security password since your last purchase.
If you made this purchase, you can ignore this e mail. It was only sent notify to you in case you didn't make the purchase yourself.
View Bill

In case you did not make this purchase, we recommend that you go to to change your password, then see Apple ID: Security and your Apple ID for additional guidance

Best regards,
Apple

Malicious attachment distributed via "Apple Email Virus" spam campaign:

Another variant of "Apple Email Virus" spam campaign distributing Hancitor trojan:

Text presented within this email:

Your Apple ID was used to purchase from Apple Store on a laptop or computer that hadn't previously been related with ID. You may be getting this email if you reset your password since your last purchase.
If you made this purchase, you can disregard this email. It was only sent alert to you if you did not make the purchase yourself.
See Receipt Here
If you didn't make this purchase, we suggest that you go to to modify your security password, then see Apple ID: Security and your Apple ID for more assistance

All the best,
Apple Team

Screenshot of a malicious Hancitor process ("ImageMagick Studio library and...") in Task Manager:

Update 10 December, 2018 - Cyber criminals released an updated version of "Apple Email Virus" spam campaign, which targets Mac users. Rather than proliferating the Hancitor trojan, this variant attempts to trick users into entering account credentials.

This is done to steal account information. Deceptive emails contain attachments (links or either documents [.pdf, .doc, etc.) that contain links) which lead to deceptive websites that ask users to enter account credentials.

Screenshot of the email (mobile version):

Text presented within this email:

Apple Information Service

Dear client,

We emailed you a little while ago to ask for your help resolving an issue with your account.

What the problem?

We detect unauthorized login attempts to your account from other location. Some information on your account appears to be missing or incorrect. Please update your information promptly so that you can continue to enjoy all the benefits of your Apple ID account.

What you can do next?

Please log in to your account to see the steps you'll need to complete your informations. We will review your account within 24 hours, If you do not complete you can't get full access to your account.

Please verify your account information by clicking on the link below :

As always, if you need help or have any questions, give us a call or go to our Help Center. You can find the link on any page of our website.

Regards,

Apple Support

Apple ID | Support | Privacy Policy
Copyright ©2018 Apple Inc.
All Rights Reserved

Second variant of phishing email (mobile variant):

Text presented within this scam:

Apple
Hi Customer,
Your Apple ID will Be disable Because of Some Violated Policies
The following changes to your
Apple ID were made on Date and
Time: 20 November 2018
We have noticed that your account information appears to be invalid and unverified
We need to verify your account information in order for you to keep continue using your Apple ID Account
You need to sign and verify it as soon as possible, you should do this soon because disabled accounts are eventually deleted along emails, iCloud, and other data stored with Apple
you should change your password as soon as possible from your Apple ID account page at https://appleid.apple.com.
Please verify your identity, we recommend that you go to Verify Now

Sign In
Sincerely,
Apple Support
Apple ID | Support | Privacy Policy

All rights reserved. Copyright © 2018 Apple Inc. One Apple Park Way, Cupertino, CA 95014

Third variant of phishing email (mobile version):

Text presented within this email:

Subject: [Information iCloud] Service Center: we sent an e-mail from Apple for update account information. [ID: 87320971] [FWD]

Hello !

Our service documentation and reports to configure account changes.
Please open the following [PDF] copy for complete and detailed details for assistance with your confirmation.

thanks.

Copyright © 2018, All rights reserved

Fourth variant of phishing email:

Text presented within this email:

Dear Customer,
During our regular update and verification of accounts, We could not verify your current information. Either your information has been changed or it is incomplete.

If account information is not updated to current information within 3 days, then, your account will be temporarily banned.
Resolve Now>
Click the link below to open a secure browser window.
Confirm that you're the real owner of the account,then follow the instructions.
TM and Ariani copyright 2018 Apple Inc. 1 Infinite Loop, MS 83-DM, Cupertino, CA 95014.

Screenshot of fake Apple website asking to enter account credentials:

Another variant of this email spam campaign used to steal account credentials:

Text presented within this email:

Subject: Action Required : Your Account Must Be Verified

Your Account Must Be Verified.

Dear,

This is an automatic message by the system to let you know that you have to verify your Account information within 72 hours. We are currently updating our systems to a new version ,So we invite you to verify your information, Once you have verify your account records, your information will be confirmed and your account will start to work as normal.

Verify Your Account >>

This email was sent automatically during routine security checks. To protect your account from Avoid phishing emails, vake 'virus' alerts, phony support calls, and other scams.

Sincerely,
Apple Support

Screenshot of yet another phishing campaign disguised as an email sent from Apple (the "Verify Account" button leads to a phishing site):

Text presented within this email:

Subject: Re: [Ticket #:20860440] Your Apple ID has been locked on Monday, March, 9 2020 ref:_IOUPWDXA

 

Apple ID Locked

Your Apple ID has been Locked for security reasons. Monday, March, 9 2020 , To unlock it you must verify your identity.

You cannot access your account and any Apple Services, Before completing verification, and you have to completing verification before 12 hours or your account will be permanently locked.

 

Verify Account

 

Apple ID | Support | Privacy Policy

Copyright © 2020 Apple Inc. Infinite Loop, Cupertino, CA 95014, United States All Rights Reserved.

Another phishing email disguised as an iCloud notification from Apple:

Text presented within:

Subject: RE: Information Locked Account Alert check #57079642

Your Apple ID was used to sign in to iCloud via a web browser.

Date and Time: May 2, 2020, 1:12 PM PDT
Operating System: Linux

If the information above looks familiar, you can ignore this message.

If you have not signed in to iCloud recently and believe someone may have accessed your account, go to Apple ID (hxxps://appleid.apple.com) to verify your identity under 24 hours before disabled permanently

Apple Support

Apple ID | Support | Privacy Policy
Copyright 2020 Apple Inc. One Apple Park Way, Cupertino, CA 95014 USA. All rights reserved.

Another variant of Apple-disguised phishing email:

Text presented within:

Subject: Billing update

It has come to our notice that your account Billing information records are
out of date.  That requires you to update your billing information.
Failure to update your records will result in account termination.
To continue using your account again, we advice you to update the information before 24 hours on your account will be permanently locked.

Update Billing

More ways to shop: Visit an Apple Store or find a reseller .
Copyright © 2020 APple Inc. All rights reserved. Privacy Policy Terms of Use Sales and RefundsLegal Site Map

Screenshot of a website (payfund32[.]tech) promoted via this email:

Yet another variant of an Apple-themed spam email promoting phishing website:

Text presented within:

Subject: Apple ID
Subscription Confirmation

Apple Music Membership
Monthly subscription to Apple Music : ( 6 months )

Dear Customer (-)

You have purchased the following subscription with a 6-months period :

Subscription : Apple Music Individual Membership
Content Provided : Apple Inc.
Date of Purchase : 20/08/2020
Subscription Price : €15,99/month
Payment Method : Credit Card

To cancel the following subscription , Cancel Now.

Regards,
Apple

For help with subscriptions and purchases, contact Apple Support.

Privacy: We use a subscriber ID to send reports to developers.

Apple ID Summary • Terms of Sale • Privacy Policy.

Copyright © 2020 Apple Inc.

All rights reserved

Screenshot of the promoted phishing site (mestkafe[.]com):

Instant automatic malware removal:

Manual threat removal might be a lengthy and complicated process that requires advanced IT skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:

By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by RCS LT, the parent company of PCRisk.com.

Types of malicious emails:

If you opened an attachment or downloaded a file from a suspicious email, run a full system scan with Combo Cleaner. If you only received the email and didn't engage with it, you don't need to scan anything - just identify the scam and delete it. The full procedure below covers both situations and what to do if you already clicked, replied, or sent money.

Credential theft Phishing emails

Fake login pages disguised as PayPal, Microsoft, Apple, banks, or social networks. The email pushes a link to a near-perfect copy of the real login screen. The moment you type your username and password, the attacker has them.

Common subject lines

• "Action required: confirm your account"
• "Your password expires today"
• "Unusual sign-in attempt detected"
• "Verify your billing information"

Malware delivery Emails with malicious attachments

Trojans hidden inside fake invoices, faxes, shipping confirmations, or Office documents. Opening the attachment runs the payload and infects the system - often with an info-stealer or remote-access trojan.

Common subject lines

• "Invoice INV-2026-XXXX attached"
• "Fax received - 3 pages"
• "Your shipping document is ready"
• "Voicemail from +1-XXX-XXX-XXXX"

Extortion Sextortion emails

Fake claims of webcam recordings demanding cryptocurrency. Almost always a bluff: the attacker pulls a real password from an old data breach to make the threat look credible, then claims to have video of you. They have no recording and no access.

Common subject lines

• "I know your password is XXXX"
• "Your account has been hacked"
• "I have recorded you - 48 hours to pay"
• "You have been compromised"

Callback fraud Refund & callback scams

"Your subscription was renewed for $499 - call to cancel." Norton, McAfee, Geek Squad, PayPal, and Wells Fargo variants are all common. There's no real subscription. The phone number in the email connects directly to the scammer, who walks you through "refunding" yourself - which is actually them stealing money from your bank.

Common subject lines

• "Norton subscription auto-renewed - $499.99"
• "McAfee Total Protection invoice"
• "Geek Squad order confirmation"
• "Your PayPal payment is being processed"

Credential theft Account suspension & verification scams

"Your account will be deleted in 24 hours - verify now." The artificial deadline is the whole point: it pressures you to click before checking details. The "verify" link goes to a phishing page styled to look like the real provider.

Common subject lines

• "Your account will be deleted in 24 hours"
• "Suspicious activity detected - verify now"
• "Final warning: account closure"
• "Action required to keep your account active"

Mixed payload Delivery & package scams

Fake DHL, USPS, UPS, or FedEx tracking, customs fees, or "package undeliverable" notices. Targets anyone expecting a parcel - the timing alone catches many people. The link hides either phishing (asking for card details to "release" the package) or a malware download.

Common subject lines

• "Your DHL package is held at customs"
• "USPS - delivery attempt failed"
• "FedEx tracking update - action required"
• "Pay $2.99 redelivery fee to release your parcel"

Remote access Tech support scams

Fake Microsoft, Apple, or "Windows Defender" security alerts pushing a phone number. Real Microsoft and Apple never email a phone number to call. The number connects you to a scammer who asks for remote access to "fix" the imaginary problem and then demands payment.

Common subject lines

• "Microsoft Defender expired - renew now"
• "Apple ID security alert"
• "Critical: virus detected on your PC"
• "Windows license expired - call now"

Wire fraud Advance-fee scams

Inheritance, lottery wins, romance, or business deals that ask for a small fee to release a much larger sum. The classic "Nigerian prince" 419 family of frauds. Once you pay the first fee, more fees appear (taxes, lawyer, transfer charges) until you stop paying. The promised money never exists.

Common subject lines

• "Inheritance from a relative you didn't know about"
• "You won the international lottery"
• "URGENT - business proposal worth $XX million"
• "Compensation fund release for fraud victims"

Wire fraud Business email compromise (BEC)

CEO impersonation asking employees to wire money or buy gift cards, or fake supplier invoices with newly "updated" bank details for payment redirection. The email often spoofs a real internal executive's display name and uses an external lookalike domain.

Common subject lines

• "Quick task - need you to buy gift cards"
• "Updated banking details for invoice payment"
• "Wire transfer request - urgent"
• "Are you available?" (CEO impersonation opener)

How to spot a malicious email?

Phase 1~ 2 min

Spot - identify the red flags

---

1

Check the sender's actual address, not the display name

30 sec

The display name (the human-readable part) is trivial to fake. Always check the full address that comes after it. Common red flags:

• Domain mismatch - service@paypa1.com, support@micros0ft-help.com, look-alike domains using digits or extra hyphens
• Free-email impersonation - any "official" message from a bank, courier, or platform sent from a @gmail.com, @outlook.com, or @yahoo.com address
• Reply-To mismatch - the From address looks legitimate but Reply-To points somewhere completely different

Why this matters

Real companies own their domains and send mail from them. A "DHL" message from a Gmail address is never legitimate, regardless of how convincing the body looks.

2

Watch for urgency, threats, and generic greetings

30 sec

Scams almost always rush you. The point is to make you act before you think. Treat any of the following as a strong signal:

• "Your account will be deleted in 24 hours"
• "Final notice" / "Immediate action required"
• "Dear Customer" or "Dear User" instead of your real name
• Threats of fines, account closure, legal action, or arrest
• Promises of refunds, prizes, or money you didn't earn
• Spelling and grammar mistakes in messages claiming to come from a major brand

3

Hover over every link before clicking

30 sec

On a desktop, hover the mouse over the link without clicking. The real destination shows in the bottom-left status bar of your browser or email client. On a phone, long-press the link to preview the URL.

• Real Microsoft, PayPal, or bank links go to those exact domains, not redirects through unrelated sites
• Shortened URLs (bit.ly, tinyurl, t.co) hide the real destination - never click them in unsolicited mail
• The visible link text and the actual URL must match - mismatches are the single biggest phishing red flag

Pro tip

When in doubt, don't click the link. Open a new browser tab and type the company's address yourself, then log in normally. If there really is an issue with your account, you'll see it there.

4

Treat unexpected attachments as hostile

30 sec

If you didn't ask for the file, don't open it - even if it appears to come from someone you know. Categories that should never be opened from email without verification through another channel:

• .exe, .scr, .iso, .img, .vbs, .bat - executables, never legitimate attachments
• .docx, .xlsx, .pptx with "Enable macros" prompts - the macros run the malware
• .pdf with "Click here to view" buttons - usually a phishing redirect, not a real document
• .zip, .rar, .7z archives, especially password-protected ones - the password defeats the email scanner

Phase 2~ 2 min

Report and delete - if you haven't engaged

---

If you only received the email and didn't reply, click, or open anything, the steps below are all you need. Your computer is not infected.

5

Don't reply, don't click "unsubscribe"

30 sec

Replying confirms your address is real and monitored, which gets you added to higher-value scam lists. The "unsubscribe" link in a scam message is rarely a real opt-out - it usually leads to a phishing page or downloads a tracking pixel.

Instead, mark the message as junk or phishing inside your email client (this trains the spam filter), then block the sender.

6

Report the scam to your email provider and authorities

1 min

Inside your email client:

• Gmail: open the message → ⋮ menu → Report phishing
• Outlook / Outlook.com: ⋯ menu → Report → Report phishing
• Apple Mail / iCloud: Move to Junk, then forward to reportphishing@apple.com

Forward or report to authorities:

• International: forward to reportphishing@apwg.org
• United States: ic3.gov (FBI)
• United Kingdom: forward phishing emails to report@phishing.gov.uk (NCSC SERS); for financial loss report at reportfraud.police.uk (Report Fraud, the successor to Action Fraud; 0300 123 2040)
• Canada: antifraudcentre.ca
• Australia: scamwatch.gov.au
• EU: your national CERT - find yours via the ENISA CSIRT map

After reporting, delete the email and empty the Trash folder so you don't accidentally open it later.

Phase 3~ 10–60 min

Recover - if you already engaged with the scam

---

Pick the step below that matches what you did. If multiple apply, work through them in the order they appear - the steps are arranged from lowest to highest risk.

7

You only clicked a link (didn't enter anything or download anything)

Scenario: clicked link only10 min

Close the page right away. Don't enter any information, even if the page looks legitimate.

• Clear your browser cache and cookies for the last hour - Chrome/Edge: Ctrl+Shift+Del → Last hour → check Cookies and Cached files
• Run a quick scan with Combo Cleaner in case the page tried to drop a file silently (drive-by download)
• Update your browser to the latest version - most drive-by exploits target outdated browsers
• Watch for new browser pop-ups, redirects, or unfamiliar notifications over the next few days

Why this matters

Modern browsers block most drive-by attacks, but a single click on a phishing page can still be enough on an outdated browser or unpatched plugin. A quick scan catches anything that landed silently.

8

You opened an attachment or downloaded a file - run a full malware scan

Scenario: opened attachment⚠ Highest risk60–90 min

Opening an attachment is the most common path to actual infection. Treat the system as compromised until the scans below come back clean. Work through these sub-steps in order:

8.1Disconnect from the network

Unplug Ethernet and turn off Wi-Fi. If the attachment was an info-stealer or remote-access trojan, this stops it from sending data out or receiving commands. Keep the network off until you've booted into Safe Mode (next step) - you'll reconnect there briefly to download the scanners.

8.2Boot into Safe Mode with Networking, then download the scanners

Windows 11: Settings → System → Recovery → Advanced startup → Restart now → Troubleshoot → Advanced options → Startup Settings → Restart → press 5 or F5.

Windows 10: hold Shift, click Power → Restart → Troubleshoot → Advanced options → Startup Settings → Restart → press F5.

Once Safe Mode has loaded, turn Wi-Fi back on and download Combo Cleaner (used in 8.4) and Microsoft Safety Scanner (used in 8.5). Safe Mode loads only minimal drivers, so most malware can't auto-run while you're getting the tools. Save both installers to your Desktop.

8.3Run Microsoft Defender Offline

Reboot to normal Windows. Open Windows Security → Virus & threat protection → Scan options. Select Microsoft Defender Antivirus (offline scan) and click Scan now. The PC restarts into a stripped-down environment and scans the disk before Windows fully loads - this is what catches rootkits and bootkits.

Recommended antivirus

Combo Cleaner

VB100 certified. Includes anti-trojan, registry/persistence scanning, and anti-spyware in one pass. The 7-day free trial is available.

Download Combo Cleaner

8.4Run a full Combo Cleaner scan

Install Combo Cleaner and run a full system scan (not the quick scan). Let it complete fully, review what it found, and apply the recommended actions. Combo Cleaner will quarantine known trojans and remove their persistence in the registry.

8.5Run Microsoft Safety Scanner as a second-opinion scan

Download Microsoft Safety Scanner (MSERT.exe). The binary expires every 10 days, which means every download has the latest signatures. Run a full scan after Combo Cleaner to catch anything one engine alone might miss.

8.6Reset browsers and clear notification permissions

Many email-borne trojans drop adware that hijacks browsers. Reset each browser you use:

Chrome: chrome://settings/reset → Restore settings to their original defaults. Then chrome://settings/content/notifications - remove unfamiliar sites.

Edge: edge://settings/reset. Then edge://settings/content/notifications.

Firefox: about:support → Refresh Firefox.

8.7Re-enable Defender, Tamper Protection, and update everything

Open Windows Security → Virus & threat protection → Manage settings and confirm Real-time protection, Cloud-delivered protection, and Tamper Protection are all on. Then run Settings → Windows Update → Check for updates and update browsers and applications.

Important

If the scans keep finding new threats on each run, or files reappear after deletion, you may have a deeper compromise that needs a clean Windows reinstall. See pcrisk's full manual malware removal guide for the extended procedure (Process Explorer, Autoruns, hosts file inspection).

9

You entered credentials on a fake login page

Scenario: shared password⚠ Act fast20 min

Assume the attacker has your password and is using it right now. Speed matters.

1. Change the password from a different, known-clean device (your phone is fine if it's not infected). Don't reuse the old password anywhere else.
2. Enable two-factor authentication if you haven't already. Prefer an authenticator app or hardware key over SMS.
3. Sign out of all sessions - most platforms have a "sign out everywhere" option in security settings, which kicks the attacker out.
4. Review recent activity - look for unfamiliar logins, new devices, forwarding rules, or app permissions. Remove anything you don't recognize.
5. Check your other accounts - if you reused that password anywhere else, change it there too. Check your exposure at haveibeenpwned.com.
6. Update security questions - the attacker may have seen the answers in your account profile.

Why email comes first

If you only have time to change one password, change your primary email password - it's the recovery hub for every other account. An attacker who controls your email can reset everything else.

10

You sent money or shared bank, card, or ID details

Scenario: financial loss⚠ Contact bank now30 min

Time is the single biggest factor in recovering money. Banks can sometimes recall a wire or reverse a card transaction within the first few hours.

1. Call your bank or card issuer immediately. Use the number on the back of the card, not any number from the scam email. Ask them to freeze the card, reverse the transaction if possible, and flag the account for fraud monitoring.
2. If you sent a wire transfer or used a money-transfer service (Western Union, MoneyGram, Zelle, Wise), call them directly and request a recall. Some can be reversed within minutes if reported fast.
3. If you sent cryptocurrency or gift cards, recovery is unlikely - but report it anyway, since law enforcement tracks these patterns.
4. File a police report. You'll need the report number for any insurance, bank, or credit-bureau claim. Save the report number.
5. File with the right authority for your country:
   • US: ic3.gov + reportfraud.ftc.gov
   • UK: reportfraud.police.uk (Report Fraud, the successor to Action Fraud; 0300 123 2040)
   • Canada: antifraudcentre.ca
   • Australia: scamwatch.gov.au
   • EU: your national CERT or police cybercrime unit
6. Set fraud alerts on all major credit bureaus if you shared any ID details. US: Equifax, Experian, TransUnion. UK: Experian, Equifax, TransUnion (Cifas Protective Registration is a stronger option).
7. Save all evidence - the original email (with full headers), screenshots of the fake site, transaction records, any phone numbers or chat logs.

Phase 4~ 15 min + 30 days

Verify & monitor

---

11

Final scan and startup-app check

15 min

Reconnect to the network and run one final full scan with Combo Cleaner, followed by a Windows Defender quick scan. Then open Task Manager (Ctrl + Shift + Esc) and switch to Startup apps - disable anything unfamiliar.

Make sure Windows, browsers, and any applications you use are fully up to date. The infection vector that worked on you once usually involves outdated software.

12

Monitor accounts and credit for 30 days

5 min/day · 30 days

Most fraud follow-ups land in the first month. Until that window closes, keep watching:

• Bank and card statements - daily for the first week, then weekly
• Email - watch for password-reset confirmations or login alerts you didn't trigger
• Credit report - US: free at annualcreditreport.com; UK: Experian, Equifax, TransUnion all have free tiers
• Breach alerts - sign up at haveibeenpwned.com to be notified when your email appears in new leaks

If anything new appears in any of those, treat it as a continuing compromise: change passwords again, contact the bank again, and update the police report.

Important: If you didn't click anything, didn't reply, and didn't open any attachment, your computer is not infected - just delete the email and move on. If you opened an attachment or downloaded a file, run an automated scan with Combo Cleaner and Windows Defender and stop there. That path catches the vast majority of email-borne malware without the risk of breaking Windows by deleting the wrong file.