"I Hacked Your Device" removal guide
What is "I Hacked Your Device"?
"I Hacked Your Device" is a scam (a spam email campaign) that cyber criminals and scammers use to trick people into paying to prevent distribution of compromising material (videos) that they have supposedly obtained. They send this email to many people hoping that someone will fall for this scam. In fact, statements issued by the "I Hacked Your Device" spam campaign are false and should be disregarded.
Scammers behind this email scam use the so-called "spoofing" method to falsify the sender's email address. In this case, they use the recipient's email address to make it seem as if this person is also the sender. They claim that they have hacked the recipient's computer and email account as stated in the "I Hacked Your Device" message. According to these scammers, they planted a malicious program on an adult website that was visited by the recipient of the email, and that this resulted in installation of a remote access tool. Cyber criminals claim that this tool allowed them to access the affected computer's webcam and monitor (and record) all computing activities. Furthermore, they claim that this remote access tool allowed them to steal the contact lists from social networks, email account, and a messenger. The main purpose of the "I Hacked Your Device" email is to convince recipients that cyber criminals used the installed tool to record a compromising (and humiliating) webcam video whilst the user watched a video on an adult website. They make threats to share this webcam video with all of the recipient's contacts unless they receive $671, transferred to a Bitcoin wallet provided with 48 hours. They also promise to delete this video as soon as their demands are met. Note that this is merely a scam and should not be trusted. We strongly recommend that you ignore this and other scams simply by deleting the received email.
I Am A Spyware Software Developer, So I'm The Hacker Who Broke Your Email, and I'm A Programmer Who Cracked Your Email are just some examples of other, similar email scams. Most are used to extort money from people by tricking them into believing that compromising material (photos or videos) will be distributed unless a ransom is paid. Other spam email campaigns do not attempt to extort money (at least not directly), but infect computers with viruses. Typically, cyber criminals send emails that contains malicious attachments designed to download and install viruses such as LokiBot, TrickBot, Emotet, AZORult, Adwind, and other high-risk computer infections. These emails usually contain attachments such as PDF documents, executable files, archive files, Microsoft Office documents, etc. The main purpose is to trick recipients into opening a malicious attachment, which then installs a virus that might be designed to proliferate other infections (such as ransomware), steal logins, passwords, banking details, and so on. Thus, having a computer infected with these viruses might cause serious problems relating to privacy, financial loss, browsing safety, and so on.
We receive a great deal of feedback from concerned users about this scam email. Here is the most popular question we receive:
Q: Hi pcrisk.com team, I received an email stating that my computer was hacked and they have a video of me. Now they are asking for a ransom in Bitcoins. I think this must be true because they listed my real name and password in the email. What should I do?
A: Do not worry about this email. Neither hackers nor cyber criminals have infiltrated/hacked your computer and there is no video of you watching pornography. Simply ignore the message and do not send any Bitcoins. Your email, name, and password was probably stolen from a compromised website such as Yahoo (these website breaches are common). If you are concerned, you can check if your accounts have been compromised by visiting the haveibeenpwned website.
How do spam campaigns infect computers?
Spam email campaigns cannot do any damage without manual intervention by users who are encouraged to perform certain tasks. Unfortunately, due to the lack of knowledge of these threats and careless behaviour, many users inadvertently help scammers to achieve their goals. As mentioned above, emails of this type contain malicious attachments that infect computers only if opened. For example, if the attached file is an executable (.exe) file, it first needs to be executed (run) for it to install malicious programs. If the attachment is an MS Office document, when opened, it will request permission to enable macro commands. Enabling these commands gives permission for a malicious document to download and install a high-risk virus. Similar rules apply to files of other types.
How to avoid installation of malware?
Do not open attachments (or links) that are included in emails received from unknown, suspicious or untrustworthy addresses, without carefully studying them first. If the email seems irrelevant (does not concern you), do not open the presented attachment or link - you should delete these emails without reading. Download software using official, trustworthy sources (websites) only. Avoid using third party downloaders, peer-to-peer networks and other such tools, unofficial websites, etc. Bear in mind that third party downloaders (or installers) are used to distribute rogue (potentially malicious) applications. Download and install software with care. Check "Custom", "Advanced" and other similar settings. Deselect offers to install or download unwanted applications, and only then finish the process. You are advised to keep software updated but using implemented functions or tools provided by the official developers. Dubious, fake updaters usually install malware or unwanted applications rather than the promised updates. If you are a Microsoft Office user, use software no older than the MS Office 2010 version. Later versions have "Protected View" mode, which prevents malicious attachments from downloading and installing computer infections. If you have already opened malicious attachments, we recommend running a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.
Text presented in the "I Hacked Your Device" email message:
Subject: Your account is being used by another person!
I hacked your device, because I sent you this message from your account.
If you have already changed your password, my malware will be intercepts it every time.
You may not know me, and you are most likely wondering why you are receiving this email, right?
In fact, I posted a malicious program on adults (pornography) of some websites, and you know that you visited these websites to enjoy
(you know what I mean).
While you were watching video clips,
my trojan started working as a RDP (remote desktop) with a keylogger that gave me access to your screen as well as a webcam.
Immediately after this, my program gathered all your contacts from messenger, social networks, and also by e-mail.
What I've done?
I made a double screen video.
The first part shows the video you watched (you have good taste, yes ... but strange for me and other normal people),
and the second part shows the recording of your webcam.
What should you do?
Well, I think $671 (USD dollars) is a fair price for our little secret.
You will make a bitcoin payment (if you don't know, look for "how to buy bitcoins" on Google).
BTC Address: 1GjZSJnpU4AfTS8vmre6rx7eQgeMUq8VYr
(This is CASE sensitive, please copy and paste it)
You have 2 days (48 hours) to pay. (I have a special code, and at the moment I know that you have read this email).
If I don't get bitcoins, I will send your video to all your contacts, including family members, colleagues, etc.
However, if I am paid, I will immediately destroy the video, and my trojan will be destruct someself.
If you want to get proof, answer "Yes!" and resend this letter to youself.
And I will definitely send your video to your any 19 contacts.
This is a non-negotiable offer, so please do not waste my personal and other people's time by replying to this email.
Instant automatic removal of possible malware infections:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of possible malware infections. Download it by clicking the button below:
- What is "I Hacked Your Device"?
- STEP 1. Manual removal of possible malware infections.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck the "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Spyhunter for Windows.