TD Bank Email Virus

Also Known As: TD Bank account status confirmation virus
Type: Trojan
Distribution: Low
Damage level: Severe

"TD Bank Email Virus" removal guide

What is "TD Bank Email Virus"?

"TD Bank Email Virus" is a scam that cyber criminals use to infect computers by tricking people into opening attachments included within rogue emails. Scammers use this particular spam campaign to proliferate the TrickBot malicious program. This is high-risk computer infection that can cause serious problems. If you receive this email, ignore it.

TD Bank Email Virus

Cyber criminals who proliferate this scam present it as a message from TD Bank, a U.S. national bank. Scammers often use established names to make their scams seem official and trustworthy. TD Bank has nothing to do with the email, which is presented as an account status confirmation message. Recipients of this email are encouraged to check the attached file, which is supposedly a document regarding the person's account status. The attachment is called "AccountDocuments", a file in the .docm format. Once opened, it downloads and installs TrickBot, a trojan-type malicious program. This computer infection is designed to steal sensitive information - usually logins and passwords of cryptocurrency, bank, PayPal, and other personal accounts. Therefore, it cause problems relating to finances. Note, however, that TrickBot's developers update this program regularly and it is now capable of locking the screen, hijacking various installed applications, recording browsing and system information, and so on. To avoid having your computer infected, we strongly recommend that you ignore scams such as "TD Bank Email Virus" and other spam campaigns of this type.

Threat Summary:
NameTD Bank account status confirmation virus
Threat TypeTrojan, Password stealing virus, Banking malware, Spyware
SymptomsTrojans are designed to stealthily infiltrate victim's computer and remain silent thus no particular symptoms are clearly visible on an infected machine.
Distribution methodsInfected email attachments, malicious online advertisements, social engineering, software cracks.
DamageStolen banking information, passwords, identity theft, victim's computer added to a botnet.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
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There are many spam campaigns similar to "TD Bank Email Virus" including "Royal Bank Of Canada Email Virus", "Unicredit Bank Email Virus", and "I Made Transfer Into Your Bank Account". These are just some examples. Cyber criminals use them to spread many various high-risk computer infections such as TrickBot or other malicious programs such as Adwind, Pony, FormBook, etc. Typically, they spread these infections to generate revenue by using stolen personal details such as logins, passwords of banking (and other) accounts, and so on.

How did "TD Bank Email Virus" infect my computer?

As mentioned above, this particular scam is used to infect computers through the malicious attachment. It can be opened with the Microsoft Office suite. When opened, the document asks permission to enable macro commands (to enable content). Giving permission also allows download and installation of the TrickBot infection. Other attachments presented in scams of this type infect computers in similar ways, however, to cause unwanted installations, they must first be opened.

How to avoid installation of malware?

To avoid computer infections, avoid opening files (or web links) that are attached to emails received from various unknown, suspicious addresses. Even if these emails are presented as official and important, they are usually irrelevant to the recipients. Avoid downloading software from unofficial websites, using third party software downloaders/installers, Peer-to-Peer networks, and so on. The safest way is to use official websites and direct links. Avoid bypassing software activation using 'cracking' tools. These often install malicious programs rather than delivering any free software. Have reputable anti-virus or anti-spyware software installed. These programs can detect and remove threats before any damage to is done to the operating system. If you have already opened "TD Bank Email Virus" attachment, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text presented in the "TD Bank Email Virus" email message:

Hi there,
I have sent you documents regarding your account status, please check attached file for more information.
Best regards,
Jenna McMillan | Commercial Banking
TD Bank
T: 856-533-4784 | F: 856-533-6570 | Client Support: 866-475-7262
Treasury Management. Valuable Insights. Effective Solutions. A Better Customer Experience.
This email transmission and any documents, files or previous email messages attached to it may contain information that is confidential or legally privileged. If you are not the intended recipient or a person responsible for delivering this transmission to the intended recipient, you are hereby notified that you must not read this transmission and that any disclosure, copying, printing, distribution or use of this transmission is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone or return email and delete the original transmission and its attachments without reading or saving in any manner.

Malicious attachment distributed via "TD Bank Email Virus" spam campaign:

Malicious attachment distributed through TD Bank Email Virus spam campaign

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Malwarebytes By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck the "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
TD Bank account status confirmation virus QR code
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