"O2 bill Email Virus" removal guide
What is "O2 bill Email Virus"?
Cyber criminals proliferate the "O2 bill Email Virus" scam by sending emails to many people. This method is known as a spam campaign. The main objective of this scam is to infect computers with the Emotet, high-risk malicious program, which can cause privacy issues and infect computers with additional programs of this type. Do not trust these emails or open attachments presented within them.
This email is presented as a message from O2 (a telecommunications service provider) regarding a monthly bill. It contains a link ("Go to my bill >") that, once clicked, opens a PDF file, which is identical to the received email message - it contains identical text and a website link, however, in this instance, the presented link opens a Microsoft Word document. If opened with MS Office 2010 or later (with Protected View mode), the software should warn users that documents downloaded from the internet can contain viruses. By clicking "Enable editing" and then "Enable content" buttons people allow this malicious document to download and install the aforementioned Emotet computer infection. Cyber criminals use this program to steal sensitive, personal information such as logins and passwords, details relating to browsing activity, and so on. The gathered data might contain banking information that the program can use to cause financial loss. Furthermore, this program also operates as a Trojan - it proliferates other infections, thus causing chain infections. Therefore, ignore the "O2 bill Email Virus" scam and do not open the presented link. Note that cyber criminals often use names of various well-known companies.
|Name||O2 bill virus|
|Threat Type||Trojan, Password stealing virus, Banking malware, Spyware|
|Symptoms||Trojans are designed to stealthily infiltrate victim's computer and remain silent thus no particular symptoms are clearly visible on an infected machine.|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software cracks.|
|Damage||Stolen banking information, passwords, identity theft, victim's computer added to a botnet.|
|Malware Removal (Windows)|
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
"O2 bill Email Virus" is a spam campaign, a scam that is very similar to many others such as "TD Bank Email Virus", "Royal Bank Of Canada Email Virus", and "Unicredit Bank Email Virus". Typically, cyber criminals use them to trick people into installing high-risk computer infections such as Adwind, Pony, FormBook, and so on. These programs are designed to steal personal data that can be used to generate revenue for the developers and cause financial loss for the victims.
How did "O2 bill Email Virus" infect my computer?
In this case, it is not enough simply to click the link presented in this email. A link in the opened PDF file must also be clicked. Then, permission to enable macros commands (enable editing of content) must also be granted. Once these steps are performed, a malicious document (MS Word) installs and downloads the Emotet computer infection. Generally, these emails can lead to computer infections only if the attachments presented in them are opened.
How to avoid installation of malware?
Do not download attachments or click links in emails received from unknown, suspicious addresses. These emails are often presented as official and legitimate - cyber criminals use names of popular brands/companies, however, in most cases they are irrelevant to the recipients. In these cases, they should be ignored. Download software using official sources and avoid torrent clients, eMule, unofficial sites, third party downloaders, etc. Software cracking tools should not be used, since they often install malicious programs rather than activating any software. Furthermore, using these tools is a cyber crime. Finally, having reputable anti-virus or anti-spyware software installed and enabled can be a very good prevention. If you have already opened "O2 bill Email Virus" attachment, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.
Text presented in the "O2 bill Email Virus" email message:
Subject: Your O2 bill hasa been ready
Your O2 bill
Your bill for 21/02/19 is now ready, and this month it comes to £676.49.
This'll be taken from your account on, or just after the date on your payment schedule.
To watch your latest bill online anytime:
Go to my bill >.
PDF file presented in "O2 bill Email Virus" spam campaign:
Malicious attachment distributed via "O2 bill Email Virus" spam campaign:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "O2 bill Email Virus"?
- STEP 1. Manual removal of Emotet malware.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck the "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.