Iforgot.apple.com Email Scam

Also Known As: Disabled Apple ID scam
Type: Mac Virus
Distribution: Moderate
Damage level: Medium

"Iforgot.apple.com" removal guide

What is "iforgot.apple.com"?

"Iforgot.apple.com" is a scam that cyber criminals use to steal logins and passwords (AppleID accounts). They send this email to a lot of people hoping that at least some of them will click the link and provide requested details. We strongly recommend to ignore this email, it has nothing to do with Apple company.

iforgot.apple.com email used for stealing passwords

It tells its recipients that their Apple ID was used to sign in on a new web browser. It is very likely that what they actually have in mind is that some other device was used to sign in with their Apple ID. One way or another, this scam says that user's Apple ID has been temporarily disabled due to security reasons. To enable it, people are encouraged to sign in to Apple ID account using their Apple ID and password via deceptive website. Notice that the the email contains iforgot.apple.com URL, which supposed to lead to the legitimate Apple website. However, it is actually a hyperlink, which means that "iforgot.apple.com" is simply a text pointing to a URL of a fake Apple ID management website used to steal account credentials. People are urged to do it within 24 hours, otherwise their accounts will be disabled permanently. These scammers disguise themselves as Apple Support team members. We strongly recommend not to sign in through the presented website, it is used to steal Apple ID accounts (their credentials). If succeeded, cyber criminals could use these accounts to access App Store (make purchases), iMessage (manage messages), iCloud (get access to files stored on it) and so on. Simply said, using this deceptive website to sign into Apple ID can result in privacy issues or even financial loss. This scam should not be trusted, we recommend to delete this email and never trust any other similar emails in the future.

Typically, scammers use similar spam campaigns to swindle people out of their money, trusting these emails often results in experiencing financial loss. Here are some examples of other emails that cannot be trusted as well: "You Certainly Do Not Know Me", "Hey. It's me! Your Future Friend Or Enemy" and "I Have A Forum In The Darkweb". Nevertheless, there are spam campaigns that are being used with a purpose to cause computer infections. Cyber criminals send emails that contain malicious attachments (or web links that lead to them) and, if opened, they cause installations of high-risk viruses such as LokiBot, TrickBot, Emotet, AZORult, Adwind and so on. These emails usually contain Microsoft Office documents (Word, Excel and others), JavaScript files, PDF documents, archives (ZIP, RAR and so on), executables and other files. If opened, they download and install malicious programs that are designed to spread other infections, steal personal details (passwords, logins) etc. These programs, if installed, usually cause people problems related to privacy, browsing safety, financial loss and various other, serious issues.

We receive a great deal of feedback from concerned users about this scam email. Here is the most popular question we receive:

Q: Hi pcrisk.com team, I received an email stating that my computer was hacked and they have a video of me. Now they are asking for a ransom in Bitcoins. I think this must be true because they listed my real name and password in the email. What should I do?

A: Do not worry about this email. Neither hackers nor cyber criminals have infiltrated/hacked your computer and there is no video of you watching pornography. Simply ignore the message and do not send any Bitcoins. Your email, name, and password was probably stolen from a compromised website such as Yahoo (these website breaches are common). If you are concerned, you can check if your accounts have been compromised by visiting the haveibeenpwned website.

How do spam campaigns infect computers?

Spam campaigns that are designed to cause computer infections can do so only if presented attachments and web links that lead to them are opened. For example: if attached file is a MS Office document, then, once opened, it will ask for a permission to enable macros commands. In other words, to disable "Protected View" mode that protects users from installations of malware caused by malicious/infected documents. Same applies to other files as well. No matter what the file type is, it must be opened first. Keeping it unopened is the best way to avoid computer infections.

How to avoid installation of malware?

To avoid computer infections/damage that can be done by them, we recommend to handle emails that are received from unknown or suspicious addresses with care.  Especially if these emails contain some web links or attachments. Most of them are presented as official/legitimate, however, usually they do not concern their recipients at all. In other words, they are irrelevant. Another important thing is to download software from official websites and using direct links. Questionable software download channels such as Peer-to-Peer networks (torrent clients, eMule etc.), unofficial/questionable websites, third party downloaders, and other tools of this kind should not be trusted/used to download software. Software should be updated using tools provided by official software developers only (not some third party tools). We advise not to use various software "cracking" tools to avoid paying for software that is not free. Software of this type can be used by cyber criminals to proliferate malware. Besides, it is not legal to use tools of this type. Additionally, we strongly recommend to have a reputable anti-virus or anti-spyware software installed and to keep it enabled at all times. If you've already opened malicious attachments, we recommend running a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.

Text presented in the "iforgot.apple.com" email letter:

Dear Customer,
Your Apple ID was used to sign in to a new web browser.
Date and Time:
IP Address:
Country:
Your Apple ID has been temporarily disabled for security reason. When you see this alerts, you can go to iforgot.apple.com to unlock your account with your existing password. Your account will permanently disabled if you not verify your account under 24 hours.
Sincerely,
Apple Support

Screenshot of a fake Apple ID management website:

fake website asking to enter apple id credentials and used to steal them

Instant automatic removal of Disabled Apple ID scam: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Disabled Apple ID scam. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

How to remove malware manually?

Manual malware removal is a complicated task, usually it's better to let antivirus or anti-malware programs do it automatically. To remove this malware we recommend using  Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here's an example of a suspicious program running on user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example using task manager and identified a program that looks suspicious you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by Autoruns application and locate the malware file that you want to eliminate.

You should write down it full path and name. Note that some malware hides their process names under legitimate Windows process names. At this stage it's very important to avoid removing system files. After you locate he suspicious program you want to remove right click your mouse over it's name and choose "Delete"

locate the malware file you want to remove

After removing the malware through Autoruns application (this ensures that the malware won't run automatically on the next system startup) you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the file of the malware be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should help remove any malware from your computer. Note that manual threat removal requires advanced computer skills, it's recommended to leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it's better to avoid getting infected that try to remove malware afterwards. To keep your computer safe be sure to install latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections we recommend scanning it with Spyhunter for Windows.