Apple.com-clear.live POP-UP Scam (Mac)

Also Known As: "Apple.com-clear.live" virus
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove "apple.com-clear[.]live" from Mac?

What is "apple.com-clear[.]live"?

apple.com-clear[.]live is a scam website that is used to promote the Cleanup My-Mac application. This website displays a fake virus alert and encourages users to remove 'computer infections' by downloading and installing the aforementioned potentially unwanted application (PUA). Generally, people do not visit apple.com-clear.live intentionally - they are redirected to it by PUAs that are already installed on their computers or web browsers. Most PUAs cause redirects to scams or other dubious sites, feed users with advertisements, and gather data relating to browsing habits.

apple.com-clear.live scam website

When visited, apple.com-clear[.]live displays a pop-up window stating that immediate removal of a detected trojan virus (e.tre456_worm_osx) is required. The website itself contains a virus alert stating that the MacOS system is infected with not one, but three viruses: two malware infections and one phishing/spyware computer infection, which have already caused 28.1% percent system damage. It is stated that these viruses should be removed immediately, otherwise they might cause data loss or be used to steal personal details relating to the visitor's bank accounts. To remove these threats, people are encouraged to click the "Scan Now" button. When clicked, apple.com-clear[.]live starts running a fake virus scan. Once complete, it states that it has detected three viruses: Tapsnake, CronDNS, and Dubfishicv. To remove them, users are encouraged to download the Advanced Mac Cleaner app by clicking the "REMOVE VIRUSES NOW" button, however, rather than the Advanced Mac Cleaner, apple.com-clear[.]live downloads Cleanup My-Mac, another PUA. We advise against downloading any of these apps or trusting the apple.com-clear[.]live website. Do not trust, download, or install any apps promoted via deceptive websites.

Typically, apps that cause redirects to sites such as apple.com-clear[.]live also display intrusive ads. These are usually various pop-up advertisements, surveys, coupons, banners, and so on. When clicked, they often cause download and installation of other unwanted apps or open dubious websites. Therefore, do not click ads served by PUAs. Another problem with PUAs installed is information tracking. They collect URLs of visited websites, entered search queries, IP addresses, geolocations, and so on. Some might also record personal details. Furthermore, developers share all collected information with other parties (potentially, cyber criminals) who misuse it to generate revenue. In summary, having these PUAs installed might lead to even more unwanted downloads, installations, computer infections, problems with browsing safety, privacy, and so on.

Threat Summary:
Name "Apple.com-clear.live" virus
Threat Type Mac malware, Mac virus.
Serving IP Address 94.237.87.169
Sibling Domains apple.com-clear.live, mail.com-clear.live, webdisk.com-clear.live, webmail.com-clear.live, www.com-clear.live, www.cpanel.com-clear.live, www.webdisk.com-clear.live, www.webmail.com-clear.live, www.www.apple.com-clear.live, www.www.com-clear.live
Detection Names (apple.com-clear[.]live) BitDefender (Malware), Fortinet (Malware), Malwarebytes hpHosts (Malware), Full List Of Detections (VirusTotal)
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), displaying of unwanted ads, redirects to dubious websites, loss of private information.
Removal

To eliminate Apple.com-clear.live virus our malware researchers recommend scanning your computer with Combo Cleaner.
▼ Download Combo Cleaner
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

apple.com-clear[.]live is virtually identical to many other websites of this type such as apple.security-help-center[.]club, apple.com-repair[.]live, and apple.com-clean-os[.]live. They are used to trick people into believing that their computers are infected. They then encourage them to remove the issue using a potentially unwanted application. Do not trust these websites or apps promoted by them.

How did potentially unwanted applications install on my computer?

Few people install PUAs intentionally. In most cases, this happens when clicked intrusive ads execute scripts designed to cause various download and installations, or when developers use a deceptive marketing method called "bundling". They hide information regarding the inclusion (bundling) of unwanted apps in "Custom", "Advanced", "Manual", and other settings of software set-ups. Typically, unintentional downloads and installations occur when people download and install regular software.

How to avoid installation of potentially unwanted applications?

Do not download software using torrents, eMule, or other Peer-to-Peer networks, unofficial/dubious websites, third party downloaders and other sources of this kind. The best way to download is using official websites and direct links. Install downloaded software properly and do not skip any setup steps. Check included "Custom", "Advanced", and other settings - deselect unwanted software. Avoid clicking intrusive ads, especially if they are displayed on dubious websites. Ads of this type tend to cause redirects to websites relating to gambling, adult dating, pornography, etc. If you experience these ads, or unwanted redirects occur without clicking any ads, check your browser for unwanted extensions. Check installed add-ons, and plug-ins and uninstall all suspicious, unwanted entries. Also uninstall unwanted programs from your computer. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

apple.com-clear[.]live encourages visitors to remove viruses by downloading a PUA:

apple.com-clear[.]live encourages to download Cleanup My-Mac unwanted app

Appearance of apple.com-clear[.]live scam website (GIF):

Appearance of apple.com-clear[.]live scam (GIF)

Text messages presented in apple.com-clear[.]live website:

1.
IMMEDIATE ACTION REQUIRED

We have detected a trojan virus (e.tre456_worm_osx) on your Mac.

Press OK to begin the repair process.

 

 

 

2.
Your system is infected with 3 viruses! Friday, April 12, 2019 1:18 AM

Your Mac is infected with 3 viruses. Our security check found traces of 2 malware and 1 phishing/spyware. System damage: 28.1% - Immediate removal required!

The immediate removal of the viruses is required to prevent further system damage, loss of Apps, Photos or other files.
Traces of 1 phishing/spyware were found on your Mac with MacOS 10.14 Mojave.

Personal and banking information is at risk.

To avoid more damage click on 'Scan Now' immediately. Our deep scan will provide help immediately!
4 minute and 31 seconds remaining before damage is permanent.

 

 


3.
DOWNLOAD REQUIRED
Your Mac is heavily damaged! (33.2%)
Please download the Advanced Mac Cleaner application to remove 3 Viruses from your Mac.
VIRUS INFORMATION

Virus Name: Tapsnake; CronDNS; Dubfishicv
Risk: HIGH
Infected Files: /os/apps/hidden/os-component/X/snake.icv; /os/local/conf/keyboard/retype.icv...
REMOVE VIRUSES NOW
VIRUS REMOVAL

Application: Advanced Mac Cleaner
Rating: 9.9/10
Price: Free

Screenshot of the Cleanup My-Mac unwanted app:

cleanup my-mac unwanted application

Instant automatic removal of Apple.com-clear.live virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Apple.com-clear.live virus. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove "apple.com-clear.live" virus related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

"Apple.com-clear.live" virus removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove "apple.com-clear.live" virus related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove "apple.com-clear.live" virus related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove "apple.com-clear.live" virus related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
Apple.com-clear.live virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of "Apple.com-clear.live" virus on your mobile device.
We Recommend:

Get rid of Apple.com-clear.live virus today:

▼ REMOVE IT NOW with Combo Cleaner for Mac

Platform: macOS

Editors' Rating for Combo Cleaner:
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Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.