Apple.com-clear.live POP-UP Scam (Mac)

Also Known As: "Apple.com-clear.live" virus
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove "apple.com-clear[.]live" from Mac?

What is "apple.com-clear[.]live"?

Apple.com-clear[.]live is a scam website that is used to promote the Cleanup My-Mac. This website is showing a fake virus alert and encourages to remove computer infections by downloading and installing the aforementioned potentially unwanted application (PUA). As a rule, people do not visit apple.com-clear.live intentionally, they get redirected to it by PUAs that are already installed on their computers/web browsers. Most of these apps not only cause redirects to scam, or other questionable websites, but feed their users with advertisements and gather data about their browsing habits.

apple.com-clear.live scam website

When visited, apple.com-clear[.]live shows a pop-up window saying that an immediate removal of a trojan virus (e.tre456_worm_osx) that it has detected is required. The website itself contains a virus alert saying that MacOS system is infected with not one, but three viruses. Two malware and one phishing/spyware computer infections that have already caused 28.1% percent system damage. It is stated that these viruses should be removed immediately, otherwise they might cause data loss, or used to steal personal details related to visitor's banking accounts. To remove these threats people are encouraged to click the "Scan Now" button. When clicked, apple.com-clear[.]live starts running a fake virus scan. Once finished, it says that it has detected three viruses: Tapsnake, CronDNS and Dubfishicv. In order to remove them, people are encouraged to download the Advanced Mac Cleaner app by clicking "REMOVE VIRUSES NOW" button. However, instead of the actual Advanced Mac Cleaner, apple.com-clear[.]live downloads Cleanup My-Mac, another potentially unwanted app. We do not recommend to download any of these apps or to trust the apple.com-clear[.]live website. In other words, apps promoted via deceptive websites should never be trusted/downloaded/installed.

Typically, apps that cause redirects to pages like apple.com-clear[.]live are designed to display intrusive ads too. These ads usually are various pop-up advertisements, surveys, coupons, banners and so on. When clicked, they often cause downloads and installations of other unwanted apps, or open various questionable websites. One way or another, it is not recommended to click ads served by PUAs. Another problem with having apps of this type installed is information tracking. They collect URLs of visited websites, entered search queries, IP addresses, geolocations and so on. Some of them might be recording personal details too. Furthermore, their developers share all collected information with other parties (potentially, cyber criminals) who misuse it to generate revenue. To sum up, having such PUAs installed might lead to even more unwanted downloads, installations, computer infections, problems with browsing safety, privacy and so on.

Threat Summary:
Name "Apple.com-clear.live" virus
Threat Type Mac malware, Mac virus
Serving IP Address 94.237.87.169
Sibling Domains apple.com-clear.live, mail.com-clear.live, webdisk.com-clear.live, webmail.com-clear.live, www.com-clear.live, www.cpanel.com-clear.live, www.webdisk.com-clear.live, www.webmail.com-clear.live, www.www.apple.com-clear.live, www.www.com-clear.live
Detection Names (apple.com-clear[.]live) BitDefender (Malware), Fortinet (Malware), Malwarebytes hpHosts (Malware), Full List Of Detections (VirusTotal)
Symptoms Your Mac became slower than normal, you see unwanted pop-up ads, you get redirected to shady websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake flash player installers, torrent file downloads.
Damage Internet browsing tracking (potential privacy issues), displaying of unwanted ads, redirects to shady websites, loss of private information.
Removal

To eliminate Apple.com-clear.live virus our malware researchers recommend scanning your computer with Combo Cleaner.
▼ Download Combo Cleaner
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Apple.com-clear[.]live is virtually identical to other websites of this type such as apple.security-help-center[.]club, apple.com-repair[.]live and apple.com-clean-os[.]live and many others. Typically, their are designed to trick people into believing that their computers are infected and to encourage them to remove them using some potentially unwanted application. Neither these websites or apps promoted using them can be trusted.

How did potentially unwanted applications install on my computer?

Not many people install PUAs intentionally. In most cases it happens when some clicked intrusive ads execute scripts designed to cause various download or/and installations, or when developers use a deceptive marketing method called "bundling". It means that they hide unwanted apps (information about them being bundled) in "Custom", "Advanced", "Manual" and other settings of software setups. Typically, unintentional downloads and installations happen when people carelessly download and install other, desired software.

How to avoid installation of potentially unwanted applications?

We do not recommend to download software using torrents, eMule, or other Peer-to-Peer networks, unofficial/questionable websites, third party downloaders and other sources of this kind. The best way to download it is using only official websites and direct links. or some third party downloaders to download software. Install downloaded software properly, do not skip any setup's. Check what are the included "Custom", "Advanced" and other settings, deselect unwanted software. Moreover, avoid clicking intrusive ads, especially if they are displayed on dubious websites. Ads of this type tend to cause redirects to websites related to gambling, adult dating, pornography etc. If ads of this type appear regularly or unwanted redirects happen without clicking any ads and so on, then check your browser for any unwanted extensions. See what are the installed add-ons or plug-ins and uninstall all suspicious, undesired entries. Uninstall unwanted programs from a computer as well. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Apple.com-clear[.]live encourages its visitors to remove viruses by downloading a potentially unwanted app:

apple.com-clear[.]live encourages to download Cleanup My-Mac unwanted app

Appearance of apple.com-clear[.]live scam website (GIF):

Appearance of apple.com-clear[.]live scam (GIF)

Text messages presented in apple.com-clear[.]live website:

1.
IMMEDIATE ACTION REQUIRED

We have detected a trojan virus (e.tre456_worm_osx) on your Mac.

Press OK to begin the repair process.

 

 

 

2.
Your system is infected with 3 viruses! Friday, April 12, 2019 1:18 AM

Your Mac is infected with 3 viruses. Our security check found traces of 2 malware and 1 phishing/spyware. System damage: 28.1% - Immediate removal required!

The immediate removal of the viruses is required to prevent further system damage, loss of Apps, Photos or other files.
Traces of 1 phishing/spyware were found on your Mac with MacOS 10.14 Mojave.

Personal and banking information is at risk.

To avoid more damage click on 'Scan Now' immediately. Our deep scan will provide help immediately!
4 minute and 31 seconds remaining before damage is permanent.

 

 


3.
DOWNLOAD REQUIRED
Your Mac is heavily damaged! (33.2%)
Please download the Advanced Mac Cleaner application to remove 3 Viruses from your Mac.
VIRUS INFORMATION

Virus Name: Tapsnake; CronDNS; Dubfishicv
Risk: HIGH
Infected Files: /os/apps/hidden/os-component/X/snake.icv; /os/local/conf/keyboard/retype.icv...
REMOVE VIRUSES NOW
VIRUS REMOVAL

Application: Advanced Mac Cleaner
Rating: 9.9/10
Price: Free

Screenshot of the Cleanup My-Mac unwanted app:

cleanup my-mac unwanted application

Instant automatic removal of Apple.com-clear.live virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Apple.com-clear.live virus. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove "apple.com-clear.live" virus related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

"Apple.com-clear.live" virus removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove "apple.com-clear.live" virus related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove "apple.com-clear.live" virus related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove "apple.com-clear.live" virus related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.