Apple.security-help-center.club POP-UP Scam (Mac)

Also Known As: "Apple.security-help-center.club" virus
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove "apple.security-help-center[.]club" from Mac?

What is "apple.security-help-center[.]club"?

The internet is full of deceptive websites such as apple.security-help-center[.]club. This site is a scam that promotes a potentially unwanted application (PUA) called Mac-Tuneup-Pro. It does this by displaying fake virus alerts urging visitors to scan their systems, and then to download and install the aforementioned PUA. We strongly recommend that you ignore this website and do not trust it. Furthermore, do not download or install applications promoted through websites of this type.

apple.security-help-center[.]club scam

Generally, people do not visit apple.security-help-center[.]club intentionally - they are redirected to it by potentially unwanted apps installed on their systems. This deceptive website displays a pop-up window stating that it has detected a trojan virus (e.tre456_worm_osx) and encourages visitors to begin the 'repair process'. The website behind this pop-up states that the Mac computer is infected with three viruses: two malicious programs and one phishing/spyware program. According to apple.security-help-center[.]club, these viruses should be removed immediately, otherwise they might cause data loss and put users' personal and banking information at risk. To begin the repair process, visitors are encouraged to click the "Scan Now" button within five minutes. It then begins a fake scan that usually detects identical viruses: Tapsnake, CronDNS, and Dubfishicv. This website states that these are high-risk viruses that should be removed by downloading the Advanced Mac Cleaner application. It encourages people to do this by clicking the "REMOVE VIRUSES NOW" button, however, it then downloads the Mac-Tuneup-Pro app. We advise against downloading any applications from this website.

PUAs that open these sites usually deploy intrusive ads such as pop-ups, coupons, banners, surveys, etc. When clicked, they generally open untrustworthy websites or run scripts that download/install other unwanted applications. Furthermore, they are annoying and conceal underlying content of visited websites. Another downside of PUAs is that they usually gather data such as IP addresses, entered search queries, URLs of visited websites, geolocations, and so on. Developers share the information with third parties who misuse it to generate revenue. Some of these third parties might be cyber criminals.

Threat Summary:
Name "Apple.security-help-center.club" virus
Threat Type Mac malware, Mac virus.
Serving IP Address 68.183.69.92
Sibling Domain(s) appl.security-help-center.club
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites, you notice the presence of dubious applications.
Distribution methods Deceptive pop-up ads, potentially unwanted applications.
Damage Internet browser tracking (potential privacy issues), displaying of unwanted ads, redirects to dubious websites, loss of private information, installation of potentially unwanted applications.
Removal

To eliminate Apple.security-help-center.club virus our malware researchers recommend scanning your computer with Combo Cleaner.
▼ Download Combo Cleaner
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

There are many scam websites that promote unwanted apps including, for example, apple.com-repair[.]live, apple.com-clean-os[.]live, and apple.com-scan[.]live. None of these websites are trustworthy. The same applies to software promoted on them.

How did potentially unwanted applications install on my computer?

Most people download and install PUAs inadvertently through intrusive ads or when they skip software installation (or download) steps. Software developers often use a deceptive marketing method called "bundling". They use this to trick people into installing and downloading unwanted apps with software that people intentionally download from the internet. They hide PUAs in "Custom", "Advanced" and other similar settings of software installation/download dialogs. Furthermore, many users do not correctly handle download and installation of software properly and leave settings unchanged - this allows PUAs to be installed and downloaded.

How to avoid installation of potentially unwanted applications?

We strongly recommend that you download software using official sources (websites) and directs links. Do not use third party software downloaders, installers, torrent clients, eMule (or other Peer-to-Peer networks), and similar sources. Check "Advanced", "Custom", and other sections of the installation or download dialogs (setups). Ensure that there are no checkboxes ticked by default and deselect offers to install unwanted software. If you experience redirects to untrustworthy websites (gambling, pornography, adult dating) or intrusive ads appear, PUAs might be installed on your computer or browser. Check for suspicious entries (plug-ins, add-ons, and extensions) installed on your browser, and programs on the computer. Uninstall/remove them immediately. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Screenshot of fake pop-up error displayed on apple.security-help-center[.]club website:

apple.security-help-center[.]club fake error

Text presented in apple.security-help-center[.]club pop-up window:

IMMEDIATE ACTION REQUIRED
We have detected a trojan virus (e.tre456_worm_osx) on your Mac.
Press OK to begin the repair process.

Screenshot of apple.security-help-center[.]club performing a fake virus scan:

apple.security-help-center.club performs a fake virus scan

Screenshot of apple.security-help-center[.]club encouraging visitors to download dubious software:

apple.security-help-center.club promotes questionable software

Text presented on this page:

Your Mac is heavily damaged! (33.2%)
Please download the Advanced Mac Cleaner application to remove 3 Viruses from your Mac.

 

VIRUS INFORMATION
Virus Name: Tapsnake; CronDNS; Dubfishicv
Risk: HIGH
Infected Files: /os/apps/hidden/os-component/X/snake.icv; /os/local/conf/keyboard/retype.icv...

 

REMOVE VIRUSES NOW

 

VIRUS REMOVAL
Application: Advanced Mac Cleaner
Rating: 9.9/10
Price: Free

Screenshot of the Mac-Tuneup-Pro installer:

mac tuneup pro installer

Screenshot of the Mac-Tuneup-Pro application:

mac tuneup pro application

Instant automatic removal of Apple.security-help-center.club virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Apple.security-help-center.club virus. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Quick menu:

Video showing how to remove unwanted applications promoted via apple.security-help-center[.]club website using Combo Cleaner:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove "apple.security-help-center.club" virus related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

"Apple.security-help-center.club" virus removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove "apple.security-help-center.club" virus related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove "apple.security-help-center.club" virus related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove "apple.security-help-center.club" virus related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
Apple.security-help-center.club virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of "Apple.security-help-center.club" virus on your mobile device.
We Recommend:

Get rid of Apple.security-help-center.club virus today:

▼ REMOVE IT NOW with Combo Cleaner for Mac

Platform: macOS

Editors' Rating for Combo Cleaner:
Editors ratingOutstanding!

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Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.