Apple.security-help-center.club POP-UP Scam (Mac)

Also Known As: "Apple.security-help-center.club" virus
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove "apple.security-help-center[.]club" from Mac?

What is "apple.security-help-center[.]club"?

The Internet is full of deceptive websites like apple.security-help-center[.]club. This particular page is a scam website designed to promote a potentially unwanted application (PUA) called Mac-Tuneup-Pro. It promotes it by displaying fake virus alert that urges its visitors to scan their systems and download, then install the aforementioned application. We strongly recommend to ignore this website (not to trust it). Applications promoted through websites of this type should not be downloaded and installed as well.

apple.security-help-center[.]club scam

As a rule, people do not visit apple.security-help-center[.]club intentionally, most of the times they get redirected to it by installed potentially unwanted apps. Once visited, this deceptive website shows a pop-up window saying that it has detected a trojan virus (e.tre456_worm_osx) and encourages visitors to begin the repair process. The website behind this pop-up says that Mac computer is infected with 3 viruses, 2 of them are malicious programs and 1 is categorized as phishing/spyware programs. According to apple.security-help-center[.]club, these viruses should be removed immediately, otherwise they might cause data loss and put user's personal and banking information at risk. To begin the repair process visitors are encouraged to click the "Scan Now" button in 5 minutes. Once clicked, it begins a fake scan that usually detects the same viruses: Tapsnake, CronDNS and Dubfishicv. This website says that these are high-risk viruses and that that they should be removed by downloading Advanced Mac Cleaner application, it encourages people to do it by clicking the "REMOVE VIRUSES NOW" button. However, once clicked it downloads the Mac-Tuneup-Pro app.  One way or another, we do not recommend to download any applications from this website.

These apps (PUAs) that open websites like this one usually are designed to serve their users with intrusive ads too. Typically, they display pop-up ads, coupons, banners, surveys and other similar ads. Most of them, if clicked, open untrustworthy websites or run scripts that are designed to download/install other unwanted applications. Besides, these ads usually are really annoying (they cover contents of visited websites). Another downside of having PUAs installed is that they usually gather various data about their users too. They collect IP addresses, entered search queries, URLs of visited websites, geolocations and so on. As if it were not enough, their developers share all recorded information with other people (third parties) who misuse received data to generate revenue. Besides, some of these parties could be cyber criminals.

Threat Summary:
Name "Apple.security-help-center.club" virus
Threat Type Mac malware, Mac virus
Serving IP Address 68.183.69.92
Sibling Domain(s) appl.security-help-center.club
Symptoms Your Mac became slower than normal, you see unwanted pop-up ads, you get redirected to shady websites, you notice presence of questionable applications.
Distribution methods Deceptive pop-up ads, potentially unwanted applications.
Damage Internet browsing tracking (potential privacy issues), displaying of unwanted ads, redirects to shady websites, loss of private information, installation of potentially unwanted applications.
Removal

To eliminate Apple.security-help-center.club virus our malware researchers recommend scanning your computer with Combo Cleaner.
▼ Download Combo Cleaner
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

There are many scam websites that promote various unwanted apps, for example, apple.com-repair[.]live, apple.com-clean-os[.]live and apple.com-scan[.]live. None of the websites of this kind should not be trusted. Same applies to software promote on them.

How did potentially unwanted applications install on my computer?

Most people download and install unwanted apps of this type unwillingly: through intrusive ads or when they skip the software installation (or download) setup's steps. Software developers often use a deceptive marketing method called "bundling". They use it to trick people into installing or/and downloading unwanted apps together with some software that people intentionally downloaded from the Internet. As a rule, they achieve it by simply hiding these apps in "Custom", "Advanced" and other similar settings of software installation/download dialogs. There are many users often do not handle downloads and installation properly and leave all settings unchanged. That is how mot most PUAs get installed (or/and downloaded).

How to avoid installation of potentially unwanted applications?

We strongly recommend to download software using only official sources (websites) and directs links. Tools such as third party software downloaders, installers, torrent clients, eMule (or other Peer-to-Peer networks) and similar sources should not be used. Always check "Advanced", "Custom" and other sections of any installation or download dialog (setup). Make sure that there are no checkboxes ticked by default, deselect all offers to install some unwanted software. If redirects to untrustworthy websites (such as gambling, pornography, adult dating and so on) occur often (or intrusive ads appear regularly), then it is possible that there are some unwanted apps installed on your computer or browser. Check for any suspicious entries (plug-ins, add-ons or extensions) installed on your web browser (or programs on a computer) and uninstall/remove them as soon as possible. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Screenshot of fake pop-up error displayed in apple.security-help-center[.]club website:

apple.security-help-center[.]club fake error

Text presented in apple.security-help-center[.]club pop-up window:

IMMEDIATE ACTION REQUIRED
We have detected a trojan virus (e.tre456_worm_osx) on your Mac.
Press OK to begin the repair process.

Screenshot of apple.security-help-center[.]club performing a fake virus scan:

apple.security-help-center.club performs a fake virus scan

Screenshot of apple.security-help-center[.]club encouraging its visitors to download questionable software:

apple.security-help-center.club promotes questionable software

Text presented in this page:

Your Mac is heavily damaged! (33.2%)
Please download the Advanced Mac Cleaner application to remove 3 Viruses from your Mac.

 

VIRUS INFORMATION
Virus Name: Tapsnake; CronDNS; Dubfishicv
Risk: HIGH
Infected Files: /os/apps/hidden/os-component/X/snake.icv; /os/local/conf/keyboard/retype.icv...

 

REMOVE VIRUSES NOW

 

VIRUS REMOVAL
Application: Advanced Mac Cleaner
Rating: 9.9/10
Price: Free

Screenshot of the Mac-Tuneup-Pro installer:

mac tuneup pro installer

Screenshot of the Mac-Tuneup-Pro application:

mac tuneup pro application

Instant automatic removal of Apple.security-help-center.club virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Apple.security-help-center.club virus. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Quick menu:

Video showing how to remove unwanted applications promoted via apple.security-help-center[.]club website using Combo Cleaner:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove "apple.security-help-center.club" virus related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

"Apple.security-help-center.club" virus removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove "apple.security-help-center.club" virus related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove "apple.security-help-center.club" virus related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove "apple.security-help-center.club" virus related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.