Apple.com-shield.live POP-UP (Mac)

How to remove apple.com-shield[.]live from Mac?

What is apple.com-shield[.]live?

The apple.com-shield[.]live website is designed to promote an app called Cleanup My Mac. This app can supposedly remove viruses detected by the associated website (apple.com-shield[.]live), however, this deceptive site displays a fake virus alert to trick people into believing that their computers are infected, when in fact they are not. Do not trust apps that are promoted through such web pages, since they are often opened by potentially unwanted apps (PUAs) that are already installed on the system.

apple.com-shield[.]live enables a pop-up window that encourages users to take immediate action. It contains information suggesting that this page has detected a trojan virus called "e.tre456_worm_osx" that should be removed immediately. The web page behind this pop-up contains more detail. It is stated that the visitor's Mac computer is infected with more than one virus: two malware infections and one phishing/spyware-type program. If they are not removed, they apparently might cause data loss. It is stated that the user's personal and banking details are also at risk. To remove these viruses, the pop-up encourages people to scan their systems within five minutes. When the "Scan Now" button is clicked, apple.com-shield[.]live begins scanning the system by running a fake scan. When finished, it displays detected viruses: Tapsnake, CronDNS and Dubfishicv. To remove them, visitors are encouraged to download the Advanced Mac Cleaner app by clicking "REMOVE VIRUSES NOW". This actually downloads the aforementioned Cleanup My Mac app. In any case, do not trust any of these websites or download/install apps promoted on them.

Most people end up visiting apple.com-shield[.]live due to PUAs installed on their computers or browsers, however, unwanted redirects are not the only problem with these apps. Most PUAs feed users with ads and gather information. They deploy coupons, banners, surveys, pop-ups and other intrusive ads. These are usually annoying and, if clicked, open potentially malicious websites. In some cases, they might be designed to execute scripts that download and install other unwanted apps. Furthermore, many apps of this type record users' IP addresses, URLs of visited websites, entered search queries, geolocations, and other similar information. Developers share the information with other parties who misuse it to generate revenue. It is possible that some of these third parties might be cyber criminals.

Threat Summary:

Name	apple.com-shield.live pop-up
Threat Type	Phishing, Scam, Social Engineering, Fraud, Mac Virus, Mac malware
Serving IP Address	94.237.87.169
Fake Claim	The fake error claims that the user's system is infected and encourages download of a system cleaner.
Distributed Unwanted Apps	Cleanup My Mac (presented as Advanced Mac Cleaner).
Symptoms	Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods	Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage	Loss of sensitive, private information, monetary loss, identity theft, possible malware infections.
Malware Removal (Mac)	To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner. ▼ Download Combo Cleaner for Mac To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

apple.com-shield[.]live is very similar (or even identical) to apple.com-monitor[.]live, apple.com-mac-booster[.]live, macos-online-security-check[.]com, and other web pages of this type. All are used to trick people into downloading and installing PUAs that supposedly remove fake virus infections. The PUAs that often lead to these web pages are generally similar: they are supposedly legitimate and useful, but cause only problems. Typically, people download and install PUAs inadvertently.

How did potentially unwanted applications install on my computer?

Generally, PUAs are downloaded and installed through deceptive ads that people unintentionally or intentionally click, or when software developers bundle them into set-ups of other software. They include/bundle PUAs into set-ups of various software (usually freeware), however, this information is not properly disclosed - developers hide the details in "Custom", "Advanced" options of software download/installation set-ups. When people download and install software without checking and changing setup options, they invariably download and install regular programs together with PUAs.

How to avoid installation of potentially unwanted applications?

Download all software from official and trustworthy websites, sources such as third party downloaders, Peer-to-Peer networks (torrent clients, eMule, etc.), unofficial pages and other similar channels should not be trusted. Check all the included "Advanced", "Custom" and other settings when downloading and installing software, especially if it is free. Bundled applications should be deselected before completing any download or installation setup. Many advertisements are rogue and should not be trusted. Typically, they are displayed on web pages relating to gambling, adult dating, pornography, and so on. If clicked, they open malicious pages or cause unwanted downloads/installations. If unwanted ads or redirects occur often, check the list of installed applications (extensions, add-ons, plug-ins) on your browser and remove any unknown/suspicious entries immediately. Also uninstall any unwanted programs that are installed on the operating system. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Text presented in the pop-up window and on the underlying web page:

Text in the pop-up:

 

IMMEDIATE ACTION REQUIRED

We have detected a trojan virus (e.tre456_worm_osx) on your Mac.

Press OK to begin the repair process.

 

Text in the page:

 

Your system is infected with 3 viruses! Monday, June 3, 2019 12:43 PM

Your Mac is infected with 3 viruses. Our security check found traces of 2 malware and 1 phishing/spyware. System damage: 28.1% - Immediate removal required!

The immediate removal of the viruses is required to prevent further system damage, loss of Apps, Photos or other files.
Traces of 1 phishing/spyware were found on your Mac with MacOS 10.14 Mojave.

Personal and banking information is at risk.

To avoid more damage click on 'Scan Now' immediately. Our deep scan will provide help immediately!
4 minute and 32 seconds remaining before damage is permanent.

Scan Now

Screenshot of fake scan results provided by the apple.com-shield[.]live deceptive web page:

Text presented on this web page:

DOWNLOAD REQUIRED
Your Mac is heavily damaged! (33.2%)
Please download the Advanced Mac Cleaner application to remove 3 Viruses from your Mac.
VIRUS INFORMATION

Virus Name: Tapsnake; CronDNS; Dubfishicv
Risk: HIGH
Infected Files: /os/apps/hidden/os-component/X/snake.icv; /os/local/conf/keyboard/retype.icv...
REMOVE VIRUSES NOW
VIRUS REMOVAL

Application: Advanced Mac Cleaner
Rating: 9.9/10
Price: Free

Screenshot of the Cleanup My Mac app:

Appearance of apple.com-shield[.]live scam (GIF):

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

Quick menu:

• What is apple.com-shield[.]live?
• STEP 1. Remove PUA related files and folders from OSX.
• STEP 2. Remove rogue extensions from Safari.
• STEP 3. Remove rogue add-ons from Google Chrome.
• STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.

Video showing how to remove potentially unwanted applications promoted via apple.com-shield.live using Combo Cleaner:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove apple.com-shield.live pop-up related files and folders:

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

Check for adware-generated files in the /Library/LaunchAgents folder:

In the Go to Folder... bar, type: /Library/LaunchAgents

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

Check for adware generated files in the /Library/Application Support folder:

In the Go to Folder... bar, type: /Library/Application Support

In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

Check for adware-generated files in the ~/Library/LaunchAgents folder:

In the Go to Folder bar, type: ~/Library/LaunchAgents

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

Check for adware-generated files in the /Library/LaunchDaemons folder:

In the Go to Folder... bar, type: /Library/LaunchDaemons

In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

apple.com-shield.live pop-up removal from Internet browsers:

Remove malicious extensions from Safari:

Remove apple.com-shield.live pop-up related Safari extensions:

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

• If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

Remove malicious plug-ins from Mozilla Firefox:

Remove apple.com-shield.live pop-up related Mozilla Firefox add-ons:

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

• If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

Remove malicious extensions from Google Chrome:

Remove apple.com-shield.live pop-up related Google Chrome add-ons:

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

• If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

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