Apple.com-monitor.live POP-UP Scam (Mac)

Also Known As: apple.com-monitor.live pop-up
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove "apple.com-monitor[.]live" from Mac?

What is "apple.com-monitor[.]live"?

The apple.com-monitor[.]live website is used by scammers to promote the Cleanup My Mac potentially unwanted application (PUA). This website displays a fake virus alert notification stating that users' computers are infected and encourages them to download and install the PUA, which supposedly removes the detected viruses. This website is commonly opened by a PUA that is already installed on the computer or browser. Therefore, most people do not visit this page intentionally. Furthermore, PUAs usually collect user-system information and display intrusive ads.

apple.com-monitor[.]live scam

apple.com-monitor[.]live displays a pop-up window notifying visitors that the Mac computer is infected with a trojan named "e.tre456_worm_osx". It states that this trojan should be removed immediately. The apple.com-monitor[.]live website itself states that the visitor's system (Mac) is infected with not one, but three viruses: two malware infections and one phishing/spyware program. It also states that these viruses can cause data loss and put visitors' personal and banking details at risk. To avoid any further damage, people are encouraged to scan their systems within five minutes. Once the "Scan Now" button is pressed, apple.com-monitor[.]live begins a fake scanning process. When that scan is finished, this website states that it has detected Tapsnake, CronDNS, and Dubfishicv viruses. To remove them, users are encouraged to click the "REMOVE VIRUSES NOW" button which, if clicked, downloads the Cleanup My Mac app, although the website encourages users to download another unwanted app called Advanced Mac Cleaner. Note that neither this website nor the app promoted though it should be trusted. All claims about detected viruses are false and are used to trick people into downloading potentially unwanted applications.

Websites such as apple.com-monitor[.]live are often opened by already-installed PUAs, which serve their users with unwanted, intrusive ads such as coupons, banners, surveys, pop-up ads and so on. Typically, when clicked, these ads open untrustworthy or possibly malicious pages, or they run scripts that cause unwanted downloads and installations. Additionally, PUAs gather data such as IP addresses, URLs of visited websites, entered search queries, geolocations, and so on. People who develop these apps usually share the recorded information with other parties (who might be cyber criminals). These third parties misuse private data to generate revenue.

Threat Summary:
Name apple.com-monitor.live pop-up
Threat Type Phishing, Scam, Social Engineering, Fraud, Mac Virus
Fake Claim The fake error message claims that system is infected and encourages users to download a dubious 'system cleaning tool' immediately.
Serving IP Address
94.237.87.169
Distributed Unwanted Apps Cleanup My Mac
Detection Names Spamhaus (Phishing), Fortinet (Spam), Full List Of Detections (VirusTotal)
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Removal

To eliminate apple.com-monitor.live pop-up our malware researchers recommend scanning your computer with Combo Cleaner.
▼ Download Combo Cleaner
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

There are many scam websites that promote unwanted apps. For example, apple.com-monitor[.]live is very similar to apple.com-mac-booster[.]live, macos-online-security-check[.]com, apple.com-optimize[.]live, and many other sites. The main purpose of these scam websites is to trick people into installing unwanted apps such as Cleanup My Mac. PUAs that open these scam websites are all very similar. Developers promote them as legitimate apps, however, most cause problems relating to browsing safety, privacy, and so on. PUAs provide none of the feature promised and only lead to problems.

How did potentially unwanted applications install on my computer?

Potentially unwanted apps are most commonly downloaded and installed through clicked intrusive advertisements and together with some other (usually free) software. There are many cases when PUAs are hidden in "Custom", "Advanced", "Manual" and other similar options of the software download or installation set-ups. This method is called "bundling". Developers use it to trick people into downloading and installing unwanted apps with other regular software that they wish to download/install. Typically, unwanted downloads and installations happen when users do not check the settings and leave them unchanged.

How to avoid installation of potentially unwanted applications?

Download software from official and trustworthy sources, and avoid deceptive, unofficial websites, Peer-to-Peer networks, downloaders, and so on. Install all software properly - check "Custom", "Advanced" and other options of any download and installation setup. Do not allow unwanted apps to be downloaded and installed. Avoid clicking intrusive ads, since many download/install unwanted apps (they run scripts capable of these actions). If unwanted ads or redirects occur regularly, this might be due to PUAs. Check apps are installed on the browser and remove any dubious, unwanted extensions, plug-ins and add-ons immediately. Do not install unwanted, suspicious programs on the operating system. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Text presented in the pop-up window displayed by apple.com-monitor[.]live:

IMMEDIATE ACTION REQUIRED
We have detected a trojan virus (e.tre456_worm_osx) on your Mac.
Press OK to begin the repair process.

Fake virus scan results provided by apple.com-monitor[.]live:

apple.com-monitor.live fake scan results

Text presented in this page:

DOWNLOAD REQUIRED
Your Mac is heavily damaged! (33.2%)
Please download the Advanced Mac Cleaner application to remove 3 Viruses from your Mac.
VIRUS INFORMATION

Virus Name: Tapsnake; CronDNS; Dubfishicv
Risk: HIGH
Infected Files: /os/apps/hidden/os-component/X/snake.icv; /os/local/conf/keyboard/retype.icv...
REMOVE VIRUSES NOW
VIRUS REMOVAL

Application: Advanced Mac Cleaner
Rating: 9.9/10
Price: Free

Another variant of apple.com-monitor.live website promoting Your MacOS 10.14 Mojave Is Infected With 3 Viruses! pop-up scam:

apple.com-monitor.live second variant

Screenshot of Cleanup My Mac application:

apple.com-monitor.live cleanup my mac app

Appearance of apple.com-monitor[.]live scam (GIF):

apple.com-monitor.live appearance in gif

Instant automatic removal of apple.com-monitor.live pop-up: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of apple.com-monitor.live pop-up. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Quick menu:

Video showing how to remove potentially unwanted applications promoted via apple.com-monitor.live scam website using Combo Cleaner:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove apple.com-monitor.live pop-up related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

apple.com-monitor.live pop-up removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove apple.com-monitor.live pop-up related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove apple.com-monitor.live pop-up related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove apple.com-monitor.live pop-up related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
apple.com-monitor.live pop-up QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of apple.com-monitor.live pop-up on your mobile device.
We Recommend:

Get rid of apple.com-monitor.live pop-up today:

▼ REMOVE IT NOW with Combo Cleaner for Mac

Platform: macOS

Editors' Rating for Combo Cleaner:
Editors ratingOutstanding!

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Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.