Removal instructions for Trojan.Win32.Generic virus

Also Known As: HEUR.Trojan.Win32.Generic virus
Type: Trojan
Distribution: Low
Damage level: Severe

Trojan.Win32.Generic virus removal guide

What is Trojan.Win32.Generic?

Trojan.Win32.Generic (also known as HEUR.Trojan.Win32.Generic) is a generic detection name. If the installed anti-virus suite has detected a threat that has a generic name like this, then it means that a system might be infected with a trojan, RAT, data stealer, ransomware, cryptocurrency miner and/or other similar high-risk virus. All these malicious programs can cause serious problems, from data to financial losses. If anti-virus has detected Trojan.Win32.Generic (or HEUR.Trojan.Win32.Generic), then we recommend to run a full system scan and remove detected threats immediately.

Trojan.Win32.Generic malware

Trojans are malicious programs that can be used for different purposes. Cyber criminals might use to access victim's computer, to infect it with other malicious programs like ransomware, to steal personal, confidential information and perform DDoS attacks. Typically, these malicious programs are disguised as harmless and legitimate, people who have computers infected with them usually are unaware of that. Ransomware is a type of software that encrypts data, it makes it inaccessible unless a ransom is paid. Programs of this type cause data and/or financial loss. RATs (Remote Access Trojans/Tools) are programs that are used to access systems remotely. There are various versions of RATs with different features. Typically, cyber criminals use these tools for malicious purposes, for example, to steal passwords, logins of email, banking, messaging and other accounts, to install malicious programs, steal clipboard data, log keystrokes and so on. If it is a powerful tool, it might cause problems with privacy, financial and data loss, lead to identity theft and other serious problems. Various data stealers are used mostly to steal personal information, for example, logins, passwords, browser cookies, autofill data, crypto wallet details etc. Crypto miners use computer's resources (such as CPU) to mine cryptocurrency by solving mathematical problems. They cause decrease in computer's performance or even make a computer unusable. Infected computers consume more electricity which results in higher electricity bills. To sum up, cyber criminals use these malicious programs to generate revenue in one or another way.

Threat Summary:
Name HEUR.Trojan.Win32.Generic virus
Threat Type Trojan, Banking malware, Spyware, Ransomware, Information Stealer, Remote Access Trojan, Cryptocurrency miner
Malware Examples The list includes (but not limited to) Boston, Baldr, Win32/Malagent, Rescoms and many other threats
Symptoms Trojans are designed to stealthily infiltrate victim's computer and remain silent thus no particular symptoms are clearly visible on an infected machine. Ransomware encrypts files and forces victims to buy a decryption tool. RATs allow cyber criminals to access computers remotely. Information stealers steal personal, confidential information. Cryptocurrency miners use computer's CPU to solve mathematical problems.
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software cracks, fake updating tools, Trojans
Damage Stolen banking information, passwords, logins of various accounts, identity theft, victim's computer added to a botnet, data and financial losses.
Removal

To eliminate HEUR.Trojan.Win32.Generic virus our malware researchers recommend scanning your computer with Spyhunter.
▼ Download Spyhunter
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Here are examples of malware that can be detected as threats with the Trojan.Win32.Generic generic detection name: Boston (ransomware), Baldr (stealer), Win32/Malagent (trojan), Rescoms (RAT). If any of these programs is installed on a computer, it should be removed immediately by running a full scan with the installed anti-virus suite.

How did Trojan.Win32.Generic infiltrate my computer?

Malware can be distributed in various ways. Typically, cyber criminals do it using spam campaigns, trojans, untrustworthy software download sources, fake software updating or unofficial activation tools. When they proliferate malware through spam campaigns, they send emails that contain attached files or web links. Attached files usually are Microsoft Office or PDF documents, archive files (i.e., ZIP, RAR), executables (.exe and other files of this kind), JavaScript files and so on. The main purpose of these emails is to trick people into opening these attachments. When opened, they download and install malicious software. Trojans are malicious programs that cause chain infections/download and install other malware. Nevertheless, to cause any damage a trojan must be installed first. Another way to spread malicious files is to upload them to Peer-to-peer (P2P) networks (such as torrents, eMule and so on), freeware download websites, free file hosting sites and other unreliable download sources. Typically, these files are presented as legitimate. However, if downloaded and opened/executed, they infect computers with a high-risk malicious programs. Fake (unofficial) software updating tools infect systems by exploiting bugs, flaws of outdated (installed) software or by downloading/installing malware instead of updates, fixes etc. People use software 'cracking' tools with a purpose to activate licensed software for free. Unfortunately, these tools often are designed to proliferate (download/install) malware too.

How to avoid installation of malware?

All software should be downloaded from official websites. None of the aforementioned sources/tools can be trusted. Emails that contain attachments (or web links) and are received from unknown, suspicious email addresses should not be trusted. Additionally, these emails/their contexts are irrelevant. The safest way is to leave their contents (attachments and links) unopened. All installed programs must be updated using tools/implemented functions that are provided (designed) by official software developers. Same applies to software activation. It is not legal to use various 'cracking' tools and most of them are designed to install malware. Furthermore, we strongly recommend to have a reputable anti-spyware or anti-virus software installed and always enabled. To keep a system safe, it is recommended to scan it periodically for viruses. If you believe that your computer is already infected, we recommend running a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.

Malicious file being detected as Trojan.Win32.Generic:

example of a malicious file being detected as Trojan.Win32.Generic

 

Instant automatic removal of HEUR.Trojan.Win32.Generic virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of HEUR.Trojan.Win32.Generic virus. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

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How to remove malware manually?

Manual malware removal is a complicated task, usually it's better to let antivirus or anti-malware programs do it automatically. To remove this malware we recommend using  Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here's an example of a suspicious program running on user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example using task manager and identified a program that looks suspicious you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by Autoruns application and locate the malware file that you want to eliminate.

You should write down it full path and name. Note that some malware hides their process names under legitimate Windows process names. At this stage it's very important to avoid removing system files. After you locate he suspicious program you want to remove right click your mouse over it's name and choose "Delete"

locate the malware file you want to remove

After removing the malware through Autoruns application (this ensures that the malware won't run automatically on the next system startup) you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the file of the malware be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should help remove any malware from your computer. Note that manual threat removal requires advanced computer skills, it's recommended to leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it's better to avoid getting infected that try to remove malware afterwards. To keep your computer safe be sure to install latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections we recommend scanning it with Spyhunter for Windows.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
HEUR.Trojan.Win32.Generic virus QR code
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Platform: Windows

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