"KNAPP EQUIPMENT Email Virus" removal guide
What is "KNAPP EQUIPMENT Email Virus"?
KNAPP EQUIPMENT is the name of a spam campaign (scam) that cyber criminals use to spread Agent Tesla malicious software. To achieve this, they send emails that include an executable file, which, if opened, downloads and installs the aforementioned malware. Generally, these emails are disguised as 'official' and 'important', however, do not trust them and never open attached files.
The scammer behind this email poses as Victoria Mckenzie from KNAPP EQUIPMENT CO.,LTD. Recipients are asked to check the availability of a product, which can be viewed by opening the attached file immediately. The attachment is an executable file that installs Agent Tesla, a remote access tool (RAT) that allows access to computers over networks. This is a legitimate tool, however, cyber criminals often use programs of this type for malicious purposes. Agent Tesla includes a keylogging feature that allows users (in this case, cyber criminals) to record keystrokes. I.e., to record data entered via the keyboard. This feature enables cyber criminals to steal logins, passwords used to access banking, email, and other accounts. Having such information stolen can lead to serious privacy issues and financial loss. Stolen accounts can also be used to extort money from other computer users. For example, the victim's account might be used to borrow money from people, trick them into making banking transactions, or even into installing identical software, thereby allowing cyber criminals to infect even more computers and proliferate Agent Tesla further. If you believe that Agent Tesla is installed on your computer, remove it immediately.
|Name||KNAPP EQUIPMENT email spam virus|
|Threat Type||Remote Access Tool, which includes a keylogging feature.|
|Hoax||Cyber criminals behind this email present it as message from from KNAPP EQUIPMENT CO., and encourage recipients to open the attachment, which supposedly contains information relating to a product.|
|Detection Names (filejhh.exe)||ESET-NOD32 (A Variant Of MSIL/Kryptik.SJX), Kaspersky (UDS:DangerousObject.Multi.Generic), Microsoft (Trojan:Win32/CryptInject.YU!MTB), Symantec (ML.Attribute.HighConfidence), Full List Of Detections (VirusTotal)|
|Symptoms||Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.|
|Payload||Agent Tesla RAT|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.|
|Damage||Stolen banking information, passwords, identity theft, the victim's computer added to a botnet.|
To eliminate KNAPP EQUIPMENT email spam virus our malware researchers recommend scanning your computer with Spyhunter.
Other examples of similar spam campaigns are "Transfast Email Virus" and "FedEx Express Email Virus". Typically, cyber criminals use them to spread malware. For example, malicious software such as TrickBot, Adwind, Hancitor, and FormBook. They can also be used to spread ransomware.
How did "KNAPP EQUIPMENT Email Virus" infect my computer?
How to avoid installation of malware?
To protect computers from infection through emails, do not open files or web links that are presented in irrelevant emails. The same applies to emails that are sent from unknown, suspicious addresses. Typically, these are disguised as 'important', 'official', and so on, however, they cannot be trusted. Additionally, use Microsoft Office versions released after 2010. These include "Protected View" mode that prevents malicious documents from downloading and installing malware. If you have already opened the "KNAPP EQUIPMENT Email Virus" attachment, we recommend running a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.
Text presented in the "KNAPP EQUIPMENT Email Virus" email message:
Dear, Good day to you! This is Victoria Mckenzie from KNAPP EQUIPMENT CO.,LTD One of your customer directed us to contact you regarding this product as attached below, Please confirm availability of attached products and quote your lowest price on urgent bases. Await your quick response. Best Regards, Victoria McKenzie KNAPPel: +966 20 39284319 Fax: +966 20 83482139 Email: kna equipment46egmail.com / salescwknappequipment.com No 22, Xinshuikeng Section, Shixin Road, Dalong Street, Panyu
Malicious process ("40784637397.scan.pdf.exe") running in Task Manager:
Screenshot of a malicious executable used to distribute Agent Tesla and detected as a threat in VirusTotal:
Instant automatic removal of KNAPP EQUIPMENT email spam virus:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of KNAPP EQUIPMENT email spam virus. Download it by clicking the button below:
- What is "KNAPP EQUIPMENT Email Virus"?
- STEP 1. Manual removal of Agent Tesla malware.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application, and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Spyhunter for Windows.