"KNAPP EQUIPMENT Email Virus" removal guide
What is "KNAPP EQUIPMENT Email Virus"?
KNAPP EQUIPMENT is the name of a spam campaign (scam) that cyber criminals use to spread the Agent Tesla malicious software. To achieve it, they send emails that include an executable file which, if opened, downloads and installs the aforementioned malware. As a rule, emails of this type are disguised as official and important. However, they should never be trusted and files attached to them opened.
Scammer behind this email disguises himself as Victoria Mckenzie from KNAPP EQUIPMENT CO.,LTD. Recipients are asked to check availability of some product that can be viewed by opening the attached file as soon as possible. As we mentioned in our introduction, the attachment is an executable file that is designed to install Agent Tesla, a remote access tool which allows to access computers remotely. It is a legitimate tool, however, cyber criminals often use programs of this type for malicious purposes. Agent Tesla includes a keylogging feature which allows users (in this case cyber criminals) to record keystrokes. In other words, to record data entered (typed) with a keyboard. This feature can help cyber criminals to steal logins, passwords used to access banking, email, and other accounts. Having such information stolen can lead to serious privacy issues and financial loss. Stolen accounts could be used to extract money from other people too. For example, victim's account could be used to borrow money from people, trick them into making banking transactions or even into installing the same software which would allow cyber criminals to infect even more computers/spread Agent Tesla further. If there is any reason to believe that Agent Tesla is installed on a computer (and it was not done on purpose), it should be removed immediately.
|Name||KNAPP EQUIPMENT email spam virus|
|Threat Type||Remote Access Tool which includes keylogging feature.|
|Hoax||Cyber criminals behind this email present it as letter from from KNAPP EQUIPMENT CO., and encourage recipients to open the attachment which supposed to contain information about some product.|
|Detection Names (filejhh.exe)||ESET-NOD32 (A Variant Of MSIL/Kryptik.SJX), Kaspersky (UDS:DangerousObject.Multi.Generic), Microsoft (Trojan:Win32/CryptInject.YU!MTB), Symantec (ML.Attribute.HighConfidence), Full List Of Detections (VirusTotal)|
|Symptoms||Trojans are designed to stealthily infiltrate victim's computer and remain silent thus no particular symptoms are clearly visible on an infected machine.|
|Payload||Agent Tesla RAT|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software cracks.|
|Damage||Stolen banking information, passwords, identity theft, victim's computer added to a botnet.|
To eliminate KNAPP EQUIPMENT email spam virus our malware researchers recommend scanning your computer with Spyhunter.
Other examples of similar spam campaigns are "Meed Email Virus", "Transfast Email Virus", "FedEx Express Email Virus". Typically, cyber criminals use them with a purpose to spread various malware. For example, malicious software such as TrickBot, Adwind, Hancitor, FormBook. They could be used to spread ransomware as well.
How did "KNAPP EQUIPMENT Email Virus" infect my computer?
How to avoid installation of malware?
To protect computers from being infected through emails, we recommend not to open files or web links that are presented in irrelevant emails. Same applies to emails that are sent from unknown, suspicious addresses. Typically, these emails are disguised as important, official and so on. However, it does not mean that they should be trusted. Additionally, we recommend to use Microsoft Office versions were released after year 2010. These versions include the "Protected View" mode which prevents malicious documents from downloading and installing malware. If you've already opened "KNAPP EQUIPMENT Email Virus" attachment, we recommend running a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.
Text presented in the "KNAPP EQUIPMENT Email Virus" email letter:
Dear, Good day to you! This is Victoria Mckenzie from KNAPP EQUIPMENT CO.,LTD One of your customer directed us to contact you regarding this product as attached below, Please confirm availability of attached products and quote your lowest price on urgent bases. Await your quick response. Best Regards, Victoria McKenzie KNAPPel: +966 20 39284319 Fax: +966 20 83482139 Email: kna equipment46egmail.com / salescwknappequipment.com No 22, Xinshuikeng Section, Shixin Road, Dalong Street, Panyu
Malicious process ("40784637397.scan.pdf.exe") running in Task Manager:
Screenshot of a malicious executable used to distribute Agent Tesla detected as a threat in VirusTotal:
Instant automatic removal of KNAPP EQUIPMENT email spam virus:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of KNAPP EQUIPMENT email spam virus. Download it by clicking the button below:
- What is "KNAPP EQUIPMENT Email Virus"?
- STEP 1. Manual removal of Agent Tesla malware.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task, usually it's better to let antivirus or anti-malware programs do it automatically. To remove this malware we recommend using Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here's an example of a suspicious program running on user's computer:
If you checked the list of programs running on your computer, for example using task manager and identified a program that looks suspicious you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run Autoruns.exe file.
In the Autoruns application click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure click the "Refresh" icon.
Check the list provided by Autoruns application and locate the malware file that you want to eliminate.
You should write down it full path and name. Note that some malware hides their process names under legitimate Windows process names. At this stage it's very important to avoid removing system files. After you locate he suspicious program you want to remove right click your mouse over it's name and choose "Delete"
After removing the malware through Autoruns application (this ensures that the malware won't run automatically on the next system startup) you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the file of the malware be sure to remove it.
Reboot your computer in normal mode. Following these steps should help remove any malware from your computer. Note that manual threat removal requires advanced computer skills, it's recommended to leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it's better to avoid getting infected that try to remove malware afterwards. To keep your computer safe be sure to install latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections we recommend scanning it with Spyhunter for Windows.