Stop Transcoal Pacific Email Virus from infecting your computer

Also Known As: Transcoal Pacific email spam virus
Type: Trojan
Damage level: Severe

"Transcoal Pacific Email Virus" removal guide

What is "Transcoal Pacific Email Virus"?

"Transcoal Pacific Email Virus" is a spam campaign, used to proliferate the LokiBot malware. One of spreading methods for such malicious software are large scale email spam campaigns. These emails contain executable files (or similar attachments), which download and install specific malware. It should be known, that email letters of this kind are often marked as important, urgent, starred or otherwise highlighted as top priority mail. It is not recommended to open suspicious emails and it is expressly advised against opening any attachments and/or web links found therein. The "Transcoal Pacific Email Virus" spam campaign was discovered by My Online Security.

Transcoal Pacific Email Virus

The email is disguised as official mail from Transcoal Pacific, requesting confirmation of personal details. Transcoal Pacific is a legitimate provider of sea transport and logistics services in Indonesia, however this email is not sent from said organization. Cyber criminals merely pretend to be employees of this company to create the impression of legitimacy. This fraudulent email, contains an attachment used to install the LokiBot malware. It is a trojan type malicious software, designed to target Windows and Android operating systems. It is worthy of noting, that its abilities differ between the two, its capabilities have a larger outreach on Android OS. Mainly, it records users' logins/passwords and constantly tracks their activity (via "keylogging" - monitoring of keyboard-typed data). However, LokiBot is far more advanced on Android operating systems. Therein it can create facsimiles of various app interfaces, i.e. it can disguise itself as different programs (e.g. Skype, WhatsApp, Outlook, etc.) and from there on ask users to log-in, thusly getting their access data. It can also send various alerts, for example - concerning financial information and likewise request that users log-in to their banking accounts. Additionally, it can use the infected systems to spread itself through emails, text messages and other similar communication services, in order to infect more devices. When users try to remove LokiBot from their systems, it asks for administrator permissions. If such are not granted, it begins acting like ransomware. It locks the device and encrypts stored data. Afterwards, shows users a message demanding ransom to recover access to their system and for restoration of the encrypted files. In summary, LokiBot infects devices and breaches user privacy; it can lead to financial losses and it endangers users themselves, as well as their contacts. If it is suspected that LokiBot or similar malignant programs are already within a device, it is strongly recommended to use dependable anti-virus/anti-spyware software to detect and remove present malware.

Threat Summary:
Name Transcoal Pacific email spam virus
Threat Type Trojan, Password stealing virus, Banking malware, Spyware
Hoax Cyber criminals pretend to be employees of Transcoal Pacific company and send malicious email attachments presenting them as business-relating documents.
Attachment(s) 167_ct_2145SI.arj (name/type may vary)
Detection Names ESET-NOD32 (A Variant Of MSIL/Kryptik.SVB), Fortinet (MSIL/Kryptik.SVB!tr), Kaspersky (HEUR:Trojan.Win32.Generic), McAfee (RDN/Generic.grp), Full List Of Detections (VirusTotal)
Symptoms Trojans are designed to stealthily infiltrate victim's computer and remain silent thus no particular symptoms are clearly visible on an infected machine.
Payload LokiBot trojan
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software cracks.
Damage Stolen banking information, passwords, identity theft, victim's computer added to a botnet.
Malware Removal (Windows)

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Spam campaigns are innumerous and they can be used to further a wide variety of malignant content. Campaigns akin to "Transcoal Pacific Email Virus" are "Transfast Email Virus", "FedEx Express Email Virus" and "Maritime Email Virus". Malware known to be proliferated through such campaigns are FormBookAdwindTrickBot and dozens of others. Ransomware can also spread through email spam campaigns.

How did "Transcoal Pacific Email Virus" infect my computer?

System infection are caused through attachments, found in spam campaign emails. Said attachments can be in a variety of formats, for example: Microsoft Office or PDF documents, JavaScript, executable files (like, .exe or .run), archive files (like, ZIP or RAR) and others. These files can only harm devices if they are opened, regardless it is ill-advised to open suspicious/unknown emails. For example, Microsoft Office documents request to enable macro commands (essentially, to enable editing). If they are enabled (permission is granted), then it initiates downloading and installing malware.

How to avoid installation of malware?

Suspicious emails and such received from unknown senders (addresses) - should never be trusted, hence they should not be opened. This is doubly stressed, concerning any attachments and web links they contain - those should never be opened (or downloaded and/or installed). Infectious and scam emails typically pretend to be "official", "important", "urgent", "starred" or otherwise highlighted, depending on the design terminology of the recipient's email service provider. Regardless, of any labels they have - irrelevant and unknown emails must never be trusted. To prevent system invasions/infections through Microsoft Office document files, users are advised to use Microsoft Office versions released after year 2010. Said releases have "Protected View" mode that stops virulent documents from downloading/installing malignant content. If you've already opened "Transcoal Pacific Email Virus" attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "Transcoal Pacific Email Virus" email letter:


Attachment: 167_ct_2145SI.arj

Good day !

Please find attached PDA's for subject call, kindly confirm your full details is accurate to our Finance dept for remittance prior to arrival at load port.

Thank You.

**** *****

A/C Officer.

Transcoal Pacific. PT

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task, usually it's better to let antivirus or anti-malware programs do it automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here's an example of a suspicious program running on user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example using task manager and identified a program that looks suspicious you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by Autoruns application and locate the malware file that you want to eliminate.

You should write down it full path and name. Note that some malware hides their process names under legitimate Windows process names. At this stage it's very important to avoid removing system files. After you locate he suspicious program you want to remove right click your mouse over it's name and choose "Delete"

locate the malware file you want to remove

After removing the malware through Autoruns application (this ensures that the malware won't run automatically on the next system startup) you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the file of the malware be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should help remove any malware from your computer. Note that manual threat removal requires advanced computer skills, it's recommended to leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it's better to avoid getting infected that try to remove malware afterwards. To keep your computer safe be sure to install latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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