Do not trust the youhave-1-message.com deceptive web page

Also Known As: youhave-1-message.com pop-up
Type: Mac Virus
Distribution: Moderate
Damage level: Medium

How to avoid having to visit youhave-1-message[.]com?

What is youhave-1-message[.]com?

youhave-1-message[.]com is a deceptive website that targets iPhone users. It promotes a dubious application that supposedly removes fake viruses detected by the site. At the time of research, youhave-1-message[.]com encouraged users to download and install an application called Antivirus SafeGuard VPN App. Neither websites such as youhave-1-message[.]com nor software advertised on them should be trusted.

youhave-1-message[.]com scam

Once opened, youhave-1-message[.]com displays a fake notification (virus alert) stating that the iPhone is hacked and is infected with 39 viruses. If this problem is not resolved within two minutes, the viruses will delete all contacts, photos and damage the SIM card. At the time of research, youhave-1-message[.]com offered to remove the viruses with the Antivirus SafeGuard VPN App by tapping the "Install SafeGuard app" button, however, this button actually led to google.com, not a download page. Since youhave-1-message[.]com is a deceptive website and displays a fake notification, the statements should be ignored. Furthermore, we advise against downloading software that is promoted through deceptive, unofficial and untrustworthy websites.

These websites are often opened by browsers when potentially unwanted applications (PUAs) are installed on them. In most cases, PUAs open dubious web pages (such as youhave-1-message[.]com), record browsing data, and/or display intrusive advertisements. Typically, PUAs collect information such as geolocations, entered search queries, addresses of visited websites, IP addresses and other data relating to browsing activity. Generally, developers share the details with third parties who misuse it to generate revenue. Some of the details might include sensitive information and could be shared with cyber criminals. PUAs often display intrusive advertisements. They feed users with coupons, banners, surveys, pop-up ads, and so on. People who click these ads are usually redirected to untrustworthy, potentially malicious websites. In some cases, these ads run scripts that download and/or install unwanted applications or even malware.

Threat Summary:
Name youhave-1-message.com pop-up
Threat Type Phishing, Scam, Mac malware, Mac virus.
Fake Claim This page claims that the visitor's iPhone is infected with a number of viruses.
Detection Names Full List (VirusTotal)
Serving IP Address 134.209.60.38
Promoted Unwanted Application Antivirus SafeGuard VPN App
Symptoms Your device becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Malware Removal (Mac)

To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner for Mac
To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

Other examples of deceptive web pages similar to youhave-1-message[.]com include topoffert[.]com, safebrowsing[.]network and safari-extension[.]com. In most cases, websites of this kind trick visitors into downloading and installing dubious applications that supposedly remove detected viruses. If your browser opens youhave-1-message[.]com or other similar sites, the best option is to simply ignore and close them.

How did potentially unwanted applications install on my computer?

Most people download and/or install these apps through intrusive ads. If clicked, these can run scripts designed to download and install PUAs. They can also infiltrate through the setups of other software. Developers distribute often unwanted apps by using a deceptive marketing method called "bundling" - they include PUAs into the setups of other, usually free programs. In most cases, offers to download or install additional apps can be found in "Custom", "Advanced", and similar settings of the download and installation setups. People who leave these settings unchecked and unchanged often unknowingly allow additionally included PUAs to be downloaded and/or installed by default.

How to avoid installation of potentially unwanted applications

Check "Custom", "Advanced" and other settings of any download or installation setup and dismiss offers to download/install additionally-included, unwanted apps. Software should be downloaded from official websites and using direct download links. Other download or installation channels such as torrent clients, eMule (and other Peer-to-Peer networks), various third party downloaders, installers, unofficial websites, etc., should not be trusted or used. Furthermore, many ads redirect people who click them to untrustworthy websites or they cause download/installation of unwanted applications. In most cases, these ads are displayed on dubious, unofficial web pages, however, they might also appear on legitimate pages. In any case, these ads should not be clicked. Remove any unwanted, unknown extensions, add-ons, or plug-ins that are installed on the browser. The same applies to software of this kind that is installed on the operating system. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Text in the first youhave-1-message[.]com pop-up window:

DANGER!

Your iPhone was hacked after visiting an Adult website and 39 viruses were found!

If this problem is not resolved within two minutes, the viruses will delete all of your contacts and photos, and the SIM card wll be damaged!

Please click the button below to get instructions for removing all viruses.

youhave-1-message[.]com encourages users to remove viruses with Antivirus SafeGuard App:

youhave-1-message.com encourages to install SafeGuard

Text in this window:

39 viruses were found
Your Apple iPhone was hacked after visiting an Adult website and 39 viruses were found! If this problem is not resolved within two minutes, the viruses will delete all of your contacts and photos, and the SIM card wll be damaged!
1 minute 46 seconds
How to remove all viruses:
Step 1: Click "Install SafeGuard app" button below;
Step 2: You will be redirected to AppStore;
Step 3: Install SafeGuard app, open it and run cleaning procedure

Remove all Viruses    Install SafeGuard app

Screenshot of a second youhave-1-message[.]com pop-up:

youhave-1-message.com popup after clicking install button

Text in this pop-up:

You will be directed to the AppStore now in order to install the Antivirus SafeGuard VPN App

Run the SafeGuard VPN App to remove the Malware.

Mobile version of the youhave-1-message[.]com deceptive page:

youhave-1-message.com mobile version

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove youhave-1-message.com pop-up related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

youhave-1-message.com pop-up removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove youhave-1-message.com pop-up related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove youhave-1-message.com pop-up related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove youhave-1-message.com pop-up related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
youhave-1-message.com pop-up QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of youhave-1-message.com pop-up on your mobile device.
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Platform: macOS

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