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How to remove apps that were downloaded from reliableultimatesafevideoplayer.info?

Also Known As: reliableultimatesafevideoplayer.info pop-up
Type: Mac Virus
Damage level: Medium

What is reliableultimatesafevideoplayer[.]info?

Reliableultimatesafevideoplayer[.]info is a deceptive website designed to trick visitors into installing some potentially unwanted application (PUA).

It encourages them to download and use a fake installer of Adobe Flash Player update which is designed to install some adware, browser hijacker, or other PUA. In some cases websites like reliableultimatesafevideoplayer[.]info are used to distribute malicious programs as well. Either way, no software should be downloaded from this or any other similar website.

reliableultimatesafevideoplayer[.]info scam

Reliableultimatesafevideoplayer[.]info claims that the installed version of Adobe Flash Player is out of date (does not include the latest security updates) and offers to download the latest version from it. This page also claims that the current version is blocked and in order to continue using it users have to update it.

Even if the current version is not up to date, it should be updated only through official sources. Typically, pages like reliableultimatesafevideoplayer[.]info download installers of various adware-type apps and/or browser hijackers. Adware is a software that serves various intrusive ads.

For example, coupons, banners, surveys, pop-ups, etc. Very often those ads are designed to advertise shady websites that get opened when people click them. In some cases they might even run scripts that are designed to download and/or install some unwanted software.

In some cases adware-type applications gather various data as well. Usually they target information related to user's browsing habits, like IP addresses, entered search queries, addresses of visited pages, geolocations, and so on. However, sometimes adware can be designed to record personal, sensitive information as well.

People behind such PUAs tend to misuse that data to generate revenue and/or sell it to third parties (potentially cyber criminals). Most browser hijackers are designed to gather browsing data too. Also, apps of this type promote addresses of fake search engines by changing certain browser's settings.

As we mentioned in the introduction, websites like reliableultimatesafevideoplayer[.]info could be used to distribute malware (like ransomware, Trojans, and other high-risk malware). To sum up, executing files downloaded from such pages could lead to data, financial loss, identity theft, problems with browsing safety, privacy, and other serious issues.

Threat Summary:
Name reliableultimatesafevideoplayer.info pop-up
Threat Type Phishing, Scam, Mac malware, Mac virus
Fake Claim The website falsely claims that Adobe Flash Player is outdated and encourages users to update it.
Detection Names (AdobeFlashPlayerInstaller.dmg) Arcabit (Adware.MAC.Bundlore.DPS), BitDefender (Adware.MAC.Bundlore.DPS), Emsisoft (Adware.MAC.Bundlore.DPS (B)), Kaspersky (HEUR:Trojan-Downloader.OSX.Shlayer.a), Full List (VirusTotal)
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Malware Removal (Mac)

To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner for Mac
To use full-featured product, you have to purchase a license for Combo Cleaner. Limited seven days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

Some more examples of websites that are designed to trick people into installing unwanted software through fake installers of Adobe Flash Player are operateuberrefinedprogram[.]icu, mainspotupdatesfreenew[.]info and fineplaceupgradefree[.]info.

Websites of this type cannot be trusted, typically, they get opened through some deceptive ads, other shady pages or by PUAs that are already installed on a browser and/or operating system. In other words, people usually do not open these deceptive websites by themselves.

How did potentially unwanted applications install on my computer?

Quite often developers distribute unwanted apps by including them in setups of other software (like fake installers of Adobe Flash Player). This distribution method is called "bundling". Typically, information about additionally included apps is not disclosed properly, it can be found in "Custom", "Advanced" and other similar settings of download and/or installation setups.

Not all people check and change those settings. By leaving them unchanged they often agree with offers to download and install various unwanted apps. Another way to unintentionally download or install PUAs is by clicking deceptive ads that are designed to execute certain scripts.

How to avoid installation of potentially unwanted applications?

It is important to download software from official websites and not to do that by using third party downloaders, Peer-to-Peer networks (torrent clients, eMule, etc.), questionable pages and other similar channels for that.

Also, it is recommended to always check "Custom", "Advanced" (and other similar) settings of any download and/or installation setup and decline offers to download and/or install unwanted apps. No software should be installed through third party installers. Furthermore, intrusive ads that are displayed on untrustworthy websites should not be clicked.

Typically, they redirect people to untrustworthy or even malicious pages or cause unwanted downloads, installations. If these redirects happen even without clicking any ads, or ads appear randomly, then we recommend to check what programs are installed on operating system and apps (extensions, add-ons or plug-ins) on a web browser.

If there are any unwanted, suspicious entries, then they should be uninstalled right away. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Text in the initial pop-up window:

Update to the latest version of Flash Player. Your current Adobe Flash Player version is out of date.

Screenshot of the three pop-ups that appear after closing the first one:

reliableultimatesafevideoplayer.info scam three pop-ups

Latest version of Flash Player is required to encode and/or decode (Play) audio files in high quality. - Click here to update for latest version.

Software update
Adobe Flash Player
Install the latest update
Update now
 
"Adobe Flash Player" is an essential plugin for your browser that allows you to view everything from video to games and animation on the web. The version of “Adobe Flash Player" on your system does not include the latest security updates and has been blocked.

To continue using “Adobe Flash Player", download an updated version.

Download Flash... Update

Flash Player Update  REQUIRED
Install latest version of Adobe Flash Player in order to continue watching.
Download

Screnshot of a pop-up that appears next:

reliableultimatesafevideoplayer.info scam pop-up

Text in this pop-up:

Software update

“Adobe Flash Player” is out-of-date

The version of this plug-in on your computer doesn't include the latest security updates. Flash cannot be used until you download an update from Adobe.

Update Download Flash...

Screenshot of pop-up with instructions on how to download and install fake updates:

reliableultimatesafevideoplayer.info scam instructions pop-up

Text in this pop-up:

1

 

Go to the ‘Downloads’
Open your downloads list by
clicking on the top right corner
the ‘arrow’.

 

2

 

Open the file
Locate and double-click the file
starting with ‘Flash Player’.

 

3

 

Run the application
Confirm the installation by clicking
Continue and Install
buttons.
Type your password.

Screenshot of a fake Adobe Flash Player installer:

fake Adobe Flash Player installer downloaded from reliableultimatesafevideoplayer.info

Appearance of reliableultimatesafevideoplayer[.]info scam (GIF):

Appearance of reliableultimatesafevideoplayer[.]info scam (GIF)

Another variant of reliableultimatesafevideoplayer[.]info scam (GIF):

reliableultimatesafevideoplayer.info scam another variant in gif

Text in pop-us of this variant:

Adobe Flash player update
Download an updated new version of “Adobe Flash Player" .
Download

Software update
Your Adobe Flash Player is out of date

Downloading new updates...

Updating takes a few seconds and no restart is needed after installation.
Update Download Flash...

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited seven days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove reliableultimatesafevideoplayer.info pop-up related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

reliableultimatesafevideoplayer.info pop-up removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove reliableultimatesafevideoplayer.info pop-up related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove reliableultimatesafevideoplayer.info pop-up related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove reliableultimatesafevideoplayer.info pop-up related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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reliableultimatesafevideoplayer.info pop-up QR code
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