"You have (1) package waiting" removal instructions
What is "You have (1) package waiting"?
"You have (1) package waiting" is a scam run by deceptive websites. Under the guise of an official delivery tracking site, the scam claims that visitors have packages waiting for them. The purpose of this scheme is to trick users into making a monetary transaction, a fake delivery fee. All information provided by this scam is deceptive and there is no package for collection. Making any payments will not allow users to receive any deliveries. These deceptive/scam websites are usually accessed via redirects caused by intrusive ads or Potentially Unwanted Applications (PUAs) already present on the system.
There are several (virtually identical) variants of the "You have (1) package waiting" scam. The scheme states that the visitor's package has been prepared and is waiting for shipment at the warehouse. It instructs people to use the tracking number (presented on the site) to schedule delivery. After the "Find My Package" button is clicked, a different page is loaded. This lists the package details such as status, delivery service, content and shipping address. In one variant of the scam, the package allegedly contains an iPhone 11 and will be delivered by the UPS delivery company. In another, a Samsung S10 with Canada Post responsible for delivery. In both versions, the shipping fee is blank. Clicking "Schedule My Delivery Now" leads through several pages, surveying users regarding delivery details. Firstly, it questions whether users prefer to receive the package at home or at work, and then whether on a weekday or weekend. Following this brief questionnaire, users are asked to confirm delivery with the expected arrival time being between three to five days. It instructs users to provide their contact information and pay the shipping on the next page. When the "Get My Package" button is clicked, it redirects to a different site, through which users can make this transaction. At the time of research, the website to which the "You have (1) package waiting" redirected was broken. You are strongly advised against trusting this scam, as doing so will lead to financial loss. Furthermore, any information revealed to the scammers (e.g. identity, workplace and/or home address, banking account and/or credit card details, etc.) will be stolen and misused.
PUAs can force-open various deceptive, rogue, sale-oriented, compromised and even malicious sites, however, they also have other capabilities. Some can deliver intrusive ads, which diminish the browsing experience, redirect to harmful web pages and stealthily download/install rogue content (e.g. PUAs). Other types can make unauthorized changes to browsers, restrict/deny access to their settings and promote fake search engines. Most PUAs (regardless of the specifics) can track data, with information of interest including (but not limited to) URLs visited, pages viewed, search queries typed, IP address, geolocations and users' other details. This private data is then shared with third parties seeking to misuse it for profit - possibly, by putting it to criminal use. In summary, PUAs can cause browser/system infiltration and infections, lead to financial loss, serious privacy issues and even identity theft. To protect device integrity and ensure user safety, remove all dubious applications and/or browser extensions/plug-ins without delay.
|Name||You have (1) package waiting pop-up|
|Threat Type||Phishing, Scam, Social Engineering, Fraud.|
|Fake Claim||Scam claims visitors have a package waiting for delivery.|
|Serving IP Address (finanaco[.]com)||188.8.131.52|
|Symptoms||Fake error messages, fake system warnings, pop-up errors, hoax computer scan.|
|Distribution methods||Compromised websites, rogue online pop-up ads, potentially unwanted applications.|
|Damage||Loss of sensitive private information, monetary loss, identity theft, possible malware infections.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
"Is this your package?" is a thematically identical to "You have (1) package waiting", "SPECIAL AWARD FROM OUR SPONSORS", "Get the new iPhone 11 Pro" and "Randomly selected to test the new iPhone" - just some examples of other scams. Online scams are very common and use social engineering and scare tactics to encourage users into performing certain actions. Popular scam models are warnings that the device is at risk / infected, alerts that a crucial piece of software is outdated/missing, notifications of prizes won, "amazing" offers and so on. They are used to trick people into downloading, installing, and purchasing nonoperational, untrustworthy or malicious content, calling expensive fake technical support lines, making monetary transactions, revealing personal/sensitive information, etc. The sole purpose of these schemes is to generate revenue for the scammers at users' expense.
How did potentially unwanted applications install on my computer?
PUAs can be downloaded/installed together with other programs. This deceptive marketing technique of pre-packing normal products with unwanted or malicious software is called "bundling". Rushing download/installation processes (e.g. ignoring terms, skipping steps, etc.) increases the risk of inadvertently allowing rogue content onto devices. Some PUAs have "official" download pages, which in turn are commonly promoted by deceptive/scam sites. When clicked, intrusive advertisements can execute scripts designed to download/install PUAs without users' consent.
How to avoid installation of potentially unwanted applications
You are advised to research all content before download/installation. Use only official and verified download channels. Free file-hosting websites, P2P sharing networks (BitTorrent, eMule, Gnutella, etc.) and other third party downloaders are classed as untrustworthy and should be avoided. Approach download and installation processes with caution. Read the terms, study all available options, use the "Custom/Advanced" settings and opt-out of additional apps, tools, features and so on. Intrusive ads typically seem legitimate and harmless, however, they redirect to dubious sites (e.g. gambling, pornography, adult-dating, etc.). If you encounter ads/redirects of this type, check the system and immediately remove all suspicious applications and/or browser extensions/plug-ins. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.
Text presented in "You have (1) package waiting" scam's initial web page:
You have (1) package waiting at our warehouse in , ready for delivery. Use your code to track and receive your package
Your tracking number:
Find My Package
Screenshot of the second page:
Text presented in this page:
Ready For Delivery
Schedule My Delivery Now
Screenshot of the third page:
Text presented in this page:
Where do you want it delivered?
Screenshot of the fourth page:
Text presented in this page:
When do you want it delivered?
On A Weekday
On A Weekend
Screenshot of the fifth page:
Text presented in this page:
Expected Delivery Time
3 to 5 Days with UPS
* Enter your contact information on the next page and pay for the shipping cost
Get My Package
The appearance of "You have (1) package waiting" scam (GIF):
The appearance of the other variant of "You have (1) package waiting" scam (GIF):
IMPORTANT NOTE! This deceptive site asks to enable web browser notifications (both scam variants).
Therefore, before commencing, perform these steps:
Google Chrome (PC):
- Click the Menu button (three dots) on the right upper corner of the screen
- Select "Settings", scroll down to the bottom and click "Advanced"
- Scroll down to the "Privacy and security" section, select "Content settings" and then "Notifications"
- Click three dots on the right hand side of each suspicious URL and click "Block" or "Remove" (if you click "Remove" and visit the malicious site once more, it will ask to enable notifications again)
Google Chrome (Android):
- Click on the Menu button (three dots) on the right upper corner of the screen and click "Settings"
- Scroll down, click on "Site settings" and then "Notifications"
- In the opened window, locate all suspicious URLs and click on them one-by-one
- Select "Notifications" in the "Permissions" section and set the toggle button to "OFF"
- Click the Menu button (three bars) on the right upper corner of the screen
- Select "Options" and click on "Privacy & Security" in the toolbar on the left hand side of the screen
- Scroll down to the "Permissions" section and click the "Settings" button next to "Notifications"
- In the opened window, locate all suspicious URLs, click the drop-down menu and select "Block"
- Click the Gear button on the right upper corner of the IE window
- Select "Internet options"
- Select the "Privacy" tab and click "Settings" under "Pop-up Blocker" section
- Select suspicious URLs under and remove them one by one by clicking the "Remove" button
- Click the menu button (three dots) on the right upper corner of the Edge window
- Scroll down, find and click "Settings"
- Scroll down again and click "View advanced settings"
- Click "Manage" under "Website permissions"
- Click the switch under each suspicious website
- Click "Safari" button on the left upper corner of the screen and select "Preferences..."
- Select the "Websites" tab and then select "Notifications" section on the left pane
- Check for suspicious URLs and apply the "Deny" option for each
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "You have (1) package waiting"?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove adware from Internet Explorer.
- STEP 3. Remove rogue extensions from Google Chrome.
- STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 5. Remove rogue extensions from Safari.
- STEP 6. Remove rogue plug-ins from Microsoft Edge.
Removal of potentially unwanted applications:
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
If you continue to have problems with removal of the you have (1) package waiting pop-up, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
If you continue to have problems with removal of the you have (1) package waiting pop-up, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plug-ins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with you have (1) package waiting pop-up removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
If you continue to have problems with removal of the you have (1) package waiting pop-up, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
If you are experiencing problems while trying to remove you have (1) package waiting pop-up from your computer, please ask for assistance in our malware support forum.
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