"You have (1) package waiting" removal instructions
What is "You have (1) package waiting"?
"You have (1) package waiting" is a scam, run by deceptive websites. Under the guise of an official delivery tracking site, it claims that visitors have a package waiting for them. The purpose of this scheme is to trick users into making a monetary transaction - pay a fake delivery fee. It must be emphasized that all the information provided by this scam is deceitful and there is no package, therefore making any payments - will not actually enable users to receive it. Usually, deceptive/scam webpages are accessed via redirects caused by intrusive ads or by PUAs (Potentially Unwanted Applications), already present it the system.
There are several, practically identical variants of the "You have (1) package waiting" scam. The scheme states that visitor's package has been prepared and is waiting for shipment at the warehouse. It instructs to use the tracking number (presented below) to schedule delivery. After the "Find My Package" button is clicked - a different page is loaded. It lists the package details, such as status, delivery service, content and shipping costs. In one variant of the scam the readied package allegedly contains an iPhone 11 and will be delivered by the UPS delivery company, in another - Samsung S10 with Canada Post responsible for the delivery. Yet in both versions the shipping fee is left blank. Clicking "Schedule My Delivery Now" leads through several pages, surveying users about the delivery details. Firstly, it questions whether users prefer to receive it at home or at work, then whether on a weekday or weekend. Following this brief questionnaire, users are asked to confirm the delivery with the expected arrival time being between three to five days. It instructs users to provide their contact information and pay the shipping costs in the next page. When the "Get My Package" button is clicked - it redirects to a different site, through which users can make this transaction. At the time of research, the website "You have (1) package waiting" scam redirected to was broken. It is expressly advised against trusting this scam, as doing so will lead to financial losses. Furthermore, any information revealed to the scammers (e.g. identity, workplace and/or home address, banking account and/or credit card details, etc.) - can be stolen and misused.
PUAs can force-open a variety of deceptive, rogue, sale-oriented, compromised and even malicious sites. However, unwanted applications can have other abilities as well. Some can deliver intrusive ads, which diminish browsing quality, redirect to harmful webpages and can stealthily download/install content (e.g. PUAs). Other types can make unauthorized changes to browsers, restrict/deny access to their settings and promote fake search engines. Most PUAs (regardless of their specifics) can track data, with information of interest including (but not limited to): URLs visited, pages viewed, search queries typed, IP address, geolocations and users' real-life personal details.) This private data can then be shared with third parties, seeking to misuse it for profit - possibly, by putting it to criminal use. In summary, PUAs can cause various browser/system infiltrations and infections, lead to financial losses, severe privacy issues and even identity theft. To protect device integrity and ensure user safety - all dubious applications and/or browser extensions/plug-ins must be removed without delay.
|Name||You have (1) package waiting pop-up|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Fake Claim||Scam claims visitors have a package waiting for delivery.|
|Serving IP Address (finanaco[.]com)||126.96.36.199|
|Symptoms||Fake error messages, fake system warnings, pop-up errors, hoax computer scan.|
|Distribution methods||Compromised websites, rogue online pop-up ads, potentially unwanted applications.|
|Damage||Loss of sensitive private information, monetary loss, identity theft, possible malware infections.|
To eliminate You have (1) package waiting pop-up our malware researchers recommend scanning your computer with Spyhunter.
"Is this your package?" is a thematically identical to "You have (1) package waiting"; "SPECIAL AWARD FROM OUR SPONSORS", "Get the new iPhone 11 Pro" and "Randomly selected to test the new iPhone" are a couple examples of other scams. Online scams are far from being few and far in-between. They are quite common and use social engineering and scare-tactics to push users into performing certain actions. Popular scam models are: warnings that the device is at risk / infected, alerts that a crucial piece of software is outdated/missing, notifications of prizes won, ludicrous offers and so on. They can be used to trick users into: downloading/installing/purchasing nonoperational, untrustworthy and/or malicious content; calling expensive fake technical support lines; making monetary transactions; revealing personal/sensitive information, etc. The sole purpose of these schemes is to generate revenue for the scammers at user expense.
How did potentially unwanted applications install on my computer?
PUAs can be downloaded/installed together with other programs. This deceptive marketing technique of pre-packing ordinary products with unwanted or malicious software is called "bundling". Rushed download/installation processes (e.g. ignored terms, skipped steps, etc.) - increases the risk of inadvertently allowing such content onto devices. Some PUAs have "official" download pages, which in turn are commonly pushed by deceptive/scam ones. When clicked, intrusive advertisements can execute scripts, designed to download/install PUAs without user consent.
How to avoid installation of potentially unwanted applications?
It is recommended to always research content before download/installation. Only official and verified download channels should be used. Free file-hosting websites, P2P sharing networks (BitTorrent, eMule, Gnutella, etc.) and other third party downloaders - are considered to be untrustworthy; therefore, they are advised against use. Download and installation processes should be approached with caution. Therefore, it is important to read terms, study all available options, use the "Custom/Advanced" settings and opt-out from additional apps, tools, features and so on. Intrusive adverts typically appear legitimate and harmless, however they redirect to questionable sites (e.g. gambling, pornography, adult-dating, etc.). Should users encounter ads/redirects of this type, they are to check the system and immediately remove all suspicious applications and/or browser extensions/plug-ins from it. If your computer is already infected with PUAs, we recommend running a scan with Spyhunter for Windows to automatically eliminate them.
Text presented in "You have (1) package waiting" scam's initial page:
You have (1) package waiting at our warehouse in , ready for delivery. Use your code to track and receive your package
Your tracking number:
Find My Package
Screenshot of the second page:
Text presented in this page:
Ready For Delivery
Schedule My Delivery Now
Screenshot of the third page:
Text presented in this page:
Where do you want it delivered?
Screenshot of the fourth page:
Text presented in this page:
When do you want it delivered?
On A Weekday
On A Weekend
Screenshot of the fifth page:
Text presented in this page:
Expected Delivery Time
3 to 5 Days with UPS
* Enter your contact information on the next page and pay for the shipping cost
Get My Package
The appearance of "You have (1) package waiting" scam (GIF):
The appearance of the other variant of "You have (1) package waiting" scam (GIF):
IMPORTANT NOTE! This deceptive site asks to enable web browser notifications (both scam variants).
Therefore, before commencing, perform these steps:
Google Chrome (PC):
- Click the Menu button (three dots) on the right upper corner of the screen
- Select "Settings", scroll down to the bottom and click "Advanced"
- Scroll down to the "Privacy and security" section, select "Content settings" and then "Notifications"
- Click three dots on the right hand side of each suspicious URL and click "Block" or "Remove" (if you click "Remove" and visit the malicious site once more, it will ask to enable notifications again)
Google Chrome (Android):
- Click on the Menu button (three dots) on the right upper corner of the screen and click "Settings"
- Scroll down, click on "Site settings" and then "Notifications"
- In the opened window, locate all suspicious URLs and click on them one-by-one
- Select "Notifications" in the "Permissions" section and set the toggle button to "OFF"
- Click the Menu button (three bars) on the right upper corner of the screen
- Select "Options" and click on "Privacy & Security" in the toolbar on the left hand side of the screen
- Scroll down to the "Permissions" section and click the "Settings" button next to "Notifications"
- In the opened window, locate all suspicious URLs, click the drop-down menu and select "Block"
- Click the Gear button on the right upper corner of the IE window
- Select "Internet options"
- Select the "Privacy" tab and click "Settings" under "Pop-up Blocker" section
- Select suspicious URLs under and remove them one by one by clicking the "Remove" button
- Click the menu button (three dots) on the right upper corner of the Edge window
- Scroll down, find and click "Settings"
- Scroll down again and click "View advanced settings"
- Click "Manage" under "Website permissions"
- Click the switch under each suspicious website
- Click "Safari" button on the left upper corner of the screen and select "Preferences..."
- Select the "Websites" tab and then select "Notifications" section on the left pane
- Check for suspicious URLs and apply the "Deny" option for each
Instant automatic removal of You have (1) package waiting pop-up:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of You have (1) package waiting pop-up. Download it by clicking the button below:
- What is "You have (1) package waiting"?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove adware from Internet Explorer.
- STEP 3. Remove rogue extensions from Google Chrome.
- STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 5. Remove rogue extensions from Safari.
- STEP 6. Remove rogue plug-ins from Microsoft Edge.
Removal of potentially unwanted applications:
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
If you continue to have problems with removal of the you have (1) package waiting pop-up, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
If you continue to have problems with removal of the you have (1) package waiting pop-up, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plugins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with you have (1) package waiting pop-up removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
If you continue to have problems with removal of the you have (1) package waiting pop-up, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
If you are experiencing problems while trying to remove you have (1) package waiting pop-up from your computer, please ask for assistance in our malware support forum.
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