Microsoft Support.exe removal instructions
What is Microsoft Support.exe?
There are many tech supports scams on the internet that display errors and virus notifications. Typically, the scammers behind them attempt to deceive unsuspecting visitors into paying for software and/or remote technical services, which will supposedly help them to fix the errors and remove viruses, etc. In this particular case, scammers attempt to trick people into providing remote access to their computers via legitimate software called Remote Utilities. In fact, they have configured the appearance of these programs to appear as if they are designed by Microsoft. Do not to trust this scam web page, download software through it, or contact the scammers via the number provided.
This scam displays notifications stating that the web page has detected malicious software and the "0x80092ee9" error on the visitor's computer. To fix the error and remove malware, visitors must supposedly call the "+1-833-516-0456" number and follow the instructions. Research shows that scammers behind this scam seek to trick unsuspecting visitors into installing a modified Remote Utilities remote administration tool (RAT), which is disguised as software designed by Microsoft to connect to Microsoft Support. This tool is supposedly downloaded from windowshelp[.]online, a website which is disguised as a web page relating to the Windows Operating System. Remote Utilities's developers and Microsoft have nothing to do with this scam. As mentioned, scammers seek to gain access to visitors' computers through the aforementioned RAT. With remote access to the computer, scammers can perform various tasks. For example, they can download and install malicious software such as ransomware, Trojans, or other high-risk malware. They might also be able to steal various personal information (passwords, credit card details, and other sensitive details). In any case, providing scammers/cyber criminals with remote access to your computer can lead to serious problems. For example, data and monetary loss, identity theft, problems relating to privacy, browsing safety, and so on. Therefore, ignore these scam pages. Note that people usually do not visit these pages intentionally - they are opened by installed potentially unwanted applications (PUAs).
PUAs usually collect browsing-related information and display ads. Typically, they collect details such as entered search queries, addresses of visited web pages, geolocations, IP addresses, and so on, however, some PUAs can record personal, sensitive information as well. Developers generate revenue by selling the data to third parties (potentially, cyber criminals) who misuse it in other ways. This can lead to problems relating to privacy, browsing safety, etc. Some people might even become victims of identity theft. PUAs often feed users with intrusive ads (coupons, banners, surveys, pop-ups). If clicked, these open dubious pages or execute scripts that cause download/installation of unwanted apps.
|Name||Microsoft Support.exe pop-up|
|Threat Type||Phishing, Scam, Social Engineering, Fraud.|
|Fake Claim||Detection of an error and malware on the visitor's computer.|
|Tech Support Scammer Phone Number||+1-833-516-0456|
|Detection Names (Microsoft Support.exe)||DrWeb (BackDoor.RMS.161), eGambit (Unsafe.AI_Score_83%), Jiangmin (RemoteAdmin.RMS.ru), Full List Of Detections (VirusTotal)|
|Symptoms||Fake error messages, fake system warnings, pop-up errors, hoax computer scan.|
|Distribution methods||Compromised websites, rogue online pop-up ads, potentially unwanted applications.|
|Damage||Loss of sensitive private information, monetary loss, identity theft, possible malware infections.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
Examples of other similar scams are "TeamViewer Scam", "ERROR # MS-0x8024402C" and "Windows Defender Browser Protection". In most cases, scammers try to trick visitors into paying for software, remote services or installing a remote access tool. Never trust these web pages. They are disguised as official Microsoft pages, however, Microsoft has nothing do to with any of these scams. If your browser opens these web pages automatically, it is very likely that it is forced to do so by an installed PUA.
How did potentially unwanted applications install on my computer?
Most people do not download or install PUAs intentionally - this usually happens when they click deceptive ads that execute certain scripts or when the apps are distributed by including them into software download/installation set-ups. This distribution method is known as "bundling" and is used to trick people into downloading and installing unwanted apps with regular software. Information about the additionally-included apps can be found in settings of such as "Advanced", "Custom", and so on, however, people often leave these unchecked and unchanged, thereby inadvertently allowing PUAs to be downloaded and installed.
How to avoid installation of potentially unwanted applications?
We recommend that you download software only from trustworthy, official websites and through direct links. It is not safe to use third party downloaders, installers, Peer-to-Peer networks (e.g., torrent clients, eMule), unofficial pages, or other channels to download or install software (they are usually monetized to promote PUAs). Check all settings such as "Custom" and "Advanced" - dismiss offers to download or install additional, unwanted apps. Do not click intrusive ads that are displayed on dubious web pages, since they can open various untrusted websites or download and install unwanted software. Remove all unwanted, unknown apps (extensions, add-ons, plug-ins) installed on the browser. The same should be applied to software of this kind that is installed on the operating system. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.
The appearance of Microsoft Support.exe scam page (GIF):
Screenshot of Microsoft Support.exe scam page:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is Microsoft Support.exe?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove adware from Internet Explorer.
- STEP 3. Remove rogue extensions from Google Chrome.
- STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 5. Remove rogue extensions from Safari.
- STEP 6. Remove rogue plug-ins from Microsoft Edge.
Removal of potentially unwanted applications:
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
If you continue to have problems with removal of the microsoft support.exe pop-up, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
If you continue to have problems with removal of the microsoft support.exe pop-up, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plug-ins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with microsoft support.exe pop-up removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
If you continue to have problems with removal of the microsoft support.exe pop-up, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
If you are experiencing problems while trying to remove microsoft support.exe pop-up from your computer, please ask for assistance in our malware support forum.
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