Remove apps that open the Microsoft Support.exe scam page

Also Known As: Microsoft Support.exe pop-up
Distribution: Low
Damage level: Medium

Microsoft Support.exe removal instructions

What is Microsoft Support.exe?

There are many tech supports scams on the internet that display errors and virus notifications. Typically, the scammers behind them attempt to deceive unsuspecting visitors into paying for software and/or remote technical services, which will supposedly help them to fix the errors and remove viruses, etc. In this particular case, scammers attempt to trick people into providing remote access to their computers via legitimate software called Remote Utilities. In fact, they have configured the appearance of these programs to appear as if they are designed by Microsoft. Do not to trust this scam web page, download software through it, or contact the scammers via the number provided.

Microsoft Support.exe scam

This scam displays notifications stating that the web page has detected malicious software and the "0x80092ee9" error on the visitor's computer. To fix the error and remove malware, visitors must supposedly call the "+1-833-516-0456" number and follow the instructions. Research shows that scammers behind this scam seek to trick unsuspecting visitors into installing a modified Remote Utilities remote administration tool (RAT), which is disguised as software designed by Microsoft to connect to Microsoft Support. This tool is supposedly downloaded from windowshelp[.]online, a website which is disguised as a web page relating to the Windows Operating System. Remote Utilities's developers and Microsoft have nothing to do with this scam. As mentioned, scammers seek to gain access to visitors' computers through the aforementioned RAT. With remote access to the computer, scammers can perform various tasks. For example, they can download and install malicious software such as ransomware, Trojans, or other high-risk malware. They might also be able to steal various personal information (passwords, credit card details, and other sensitive details). In any case, providing scammers/cyber criminals with remote access to your computer can lead to serious problems. For example, data and monetary loss, identity theft, problems relating to privacy, browsing safety, and so on. Therefore, ignore these scam pages. Note that people usually do not visit these pages intentionally - they are opened by installed potentially unwanted applications (PUAs).

PUAs usually collect browsing-related information and display ads. Typically, they collect details such as entered search queries, addresses of visited web pages, geolocations, IP addresses, and so on, however, some PUAs can record personal, sensitive information as well. Developers generate revenue by selling the data to third parties (potentially, cyber criminals) who misuse it in other ways. This can lead to problems relating to privacy, browsing safety, etc. Some people might even become victims of identity theft. PUAs often feed users with intrusive ads (coupons, banners, surveys, pop-ups). If clicked, these open dubious pages or execute scripts that cause download/installation of unwanted apps.

Threat Summary:
Name Microsoft Support.exe pop-up
Threat Type Phishing, Scam, Social Engineering, Fraud.
Fake Claim Detection of an error and malware on the visitor's computer.
Tech Support Scammer Phone Number +1-833-516-0456
Detection Names (Microsoft Support.exe) DrWeb (BackDoor.RMS.161), eGambit (Unsafe.AI_Score_83%), Jiangmin (RemoteAdmin.RMS.ru), Full List Of Detections (VirusTotal)
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
▼ Download Malwarebytes
To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

Examples of other similar scams are "TeamViewer Scam", "ERROR # MS-0x8024402C" and "Windows Defender Browser Protection". In most cases, scammers try to trick visitors into paying for software, remote services or installing a remote access tool. Never trust these web pages. They are disguised as official Microsoft pages, however, Microsoft has nothing do to with any of these scams. If your browser opens these web pages automatically, it is very likely that it is forced to do so by an installed PUA.

How did potentially unwanted applications install on my computer?

Most people do not download or install PUAs intentionally - this usually happens when they click deceptive ads that execute certain scripts or when the apps are distributed by including them into software download/installation set-ups. This distribution method is known as "bundling" and is used to trick people into downloading and installing unwanted apps with regular software. Information about the additionally-included apps can be found in settings of such as "Advanced", "Custom", and so on, however, people often leave these unchecked and unchanged, thereby inadvertently allowing PUAs to be downloaded and installed.

How to avoid installation of potentially unwanted applications?

We recommend that you download software only from trustworthy, official websites and through direct links. It is not safe to use third party downloaders, installers, Peer-to-Peer networks (e.g., torrent clients, eMule), unofficial pages, or other channels to download or install software (they are usually monetized to promote PUAs). Check all settings such as "Custom" and "Advanced" - dismiss offers to download or install additional, unwanted apps. Do not click intrusive ads that are displayed on dubious web pages, since they can open various untrusted websites or download and install unwanted software. Remove all unwanted, unknown apps (extensions, add-ons, plug-ins) installed on the browser. The same should be applied to software of this kind that is installed on the operating system. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.

The appearance of Microsoft Support.exe scam page (GIF):

Microsoft Support.exe scam gif

Screenshot of Microsoft Support.exe scam page:

Microsoft Support.exe scam website

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Malwarebytes By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the microsoft support.exe pop-up, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the microsoft support.exe pop-up, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with microsoft support.exe pop-up removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the microsoft support.exe pop-up, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove microsoft support.exe pop-up from your computer, please ask for assistance in our malware support forum.

Post a comment:
If you have additional information on microsoft support.exe pop-up or it's removal please share your knowledge in the comments section below.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

Our malware removal guides are free. However, if you want to support us you can send us a donation.

Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Microsoft Support.exe pop-up QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Microsoft Support.exe pop-up on your mobile device.
We Recommend:

Get rid of Windows malware infections today:

▼ REMOVE IT NOW
Download Malwarebytes

Platform: Windows

Editors' Rating for Malwarebytes:
Editors ratingOutstanding!

[Back to Top]

To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.