"Windows Defender Browser Protection" removal instructions
What is "Windows Defender Browser Protection"?
"Windows Defender Browser Protection" is a technical support scam. This scam model operates by warning of potential/detected infections and urging users to contact a 'legitimate' support service. The "Windows Defender Browser Protection" scheme is run on various deceptive websites. It claims that the browser has been compromised and immediate actions are necessary. Note that no site can detect the presence of infections on systems, and therefore any that make such statements are undoubtedly scams. Visitors to these deceptive web pages rarely access them intentionally - they are usually redirected by intrusive advertisements or Potentially Unwanted Applications (PUAs) already infiltrated into the device.
The scam informs users that the "Windows" security system has detected attempts to stealthily exfiltrate data from their browsers. The targeted information included financial data, such as banking account credentials and associated details. This supposed data theft has been prevented, however, it is recommended that users block all related accounts and take other unspecified security measures. It is also added that despite the success of the prevention measures, it is unclear whether other private information has been compromised and/or is still at risk. Furthermore, this alleged virus may have damaged the system and it is thus necessary to check its health and stability. Therefore, the scam states that users must contact "Microsoft service center support" and provides the relevant telephone numbers for this purpose. The risk of calling fraudulent technical support lines is that they are typically very expensive (despite often being indicated as "free"). These scammers cannot actually provide 'tech support', since all information presented by the respective scams is false. Additionally, under the guise of genuine technicians, the cyber criminals may ask to run checks and/or fix the issues manually, hence gaining access to the system. To summarize, trusting "Windows Defender Browser Protection" and other similar schemes can lead to various infiltration and infections, financial loss, serious privacy issues and even identity theft. Deceptive web pages can sometimes execute scripts to prevent users from closing them. In these cases, Task Manger must be used to end the browser process. Note that the next time the browser is opened, it is important not to restore the previous session, as doing so will reopen the malicious site.
As mentioned in the introduction, deceptive/scam web pages are commonly force-opened by PUAs. These applications can also open sale-oriented, rogue, untrusted, compromised and malicious pages. As well as causing redirects, unwanted apps also have various other capabilities. They can function as adware - i.e., deliver intrusive advertisements (e.g. banners, pop-ups, surveys, coupons, etc.). Other PUAs classified as browser hijackers can modify browser settings, restrict/deny access to them and promote fake search engines. Regardless of their specific capabilities, most PUAs track data. They can monitor browsing activity (URLs visited, search queries typed, etc.) and gather personal information (IP address, geolocations and other details). This private data is often shared with third parties (potentially, cyber criminals) seeking to generate revenue. Therefore, the presence of PUAs on systems can endanger device integrity and user safety. You are strongly advised to remove all dubious applications and/or browser extensions/plug-ins immediately upon detection.
|Name||Windows Defender Browser Protection tech support scam|
|Threat Type||Phishing, Scam, Social Engineering, Fraud.|
|Fake Claim||Scam claims users' browsers have been compromised and that their private data is at risk.|
|Tech Support Scammer Phone Number||+1 (570) 844-2039|
|Symptoms||Fake error messages, fake system warnings, pop-up errors, hoax computer scan.|
|Distribution methods||Compromised websites, rogue online pop-up ads, potentially unwanted applications.|
|Damage||Loss of sensitive private information, monetary loss, identity theft, possible malware infections.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
"VIRAL ALARM OF MICROSOFT", "Windows is not activated" and "CRITICAL_PROCESS_DIED" are examples of other technical support scams, however, there are many other popular models, such as alerts of outdated and/or missing software, prize giveaways, 'amazing' offers, etc. Social engineering and scare tactics are used to further these schemes. The purpose might be to trick users into: calling expensive numbers; downloading/installing and/or purchasing nonoperational, untrusted or malicious content; revealing personal information (e.g. identity, banking, credit card details, etc.); making monetary transactions, various fees/payments, and so on.
How did potentially unwanted applications install on my computer?
PUAs proliferate via the download/installation set-ups of other programs. This deceptive marketing tactic of pre-packing normal content with unwanted or malicious software is called 'bundling'. Rushing download/installation processes (e.g. skipping steps and sections, etc.) increases the risk of unintentionally allowing bundled applications onto the system. Certain PUAs have "official" promotional sites, from which they can be downloaded. Intrusive ads also proliferate these apps. When an intrusive advertisement is clicked, it can execute scripts to download/install PUAs without users' permission.
How to avoid installation of potentially unwanted applications
Research all content prior to download/installation. Use only official and verified download channels. P2P sharing networks (BitTorrent, eMule, Gnutella, etc.), free file-hosting websites and other third party downloaders are untrustworthy and should be avoided. When downloading/installing, it is important to read the terms, study all possible options, use the "Custom/Advanced" settings and opt-out of supplementary apps, tools, features and so on. Intrusive may seem legitimate, however, they cause redirects to dubious web pages (e.g. gambling, pornography, adult-dating, etc.). If you encounter these advertisements/redirects, inspect the device and remove all suspicious applications and/or browser extensions/plug-ins immediately. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.
Text presented by "Windows Defender Browser Protection" scam:
Windows Defender Browser Protection
Stop code: Mozilla Firefox Detect Malware | Error Report
Security system has detected the threatening attempt to gain access to your bank logins and related data, but this dangerous connection was blocked with Firewall and further data leaks was prevented.
We strongly recommended you to perform temporary block of all of your accounts, and take some necessary security measures.
Despite the timely blocking of the connection, there is still a serious threat of private data stealth.
Please, don t wait to respond, every minute is important!
There is possibility that virus already hurt your disks or destroyed and stole its data.
It is reason for checking current system security and verifying its stability.
Do not spend your time and immediately call us or contact our service center support.
Contact Microsoft Support:
+1 (570) 844-2039
We are waiting for your rapid responce to help you.
Please contact our administration to solve this issue.
Call Help Desk:
+1 (570) 844-2039
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "Windows Defender Browser Protection"?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove adware from Internet Explorer.
- STEP 3. Remove rogue extensions from Google Chrome.
- STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 5. Remove rogue extensions from Safari.
- STEP 6. Remove rogue plug-ins from Microsoft Edge.
Removal of potentially unwanted applications:
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
If you continue to have problems with removal of the windows defender browser protection tech support scam, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
If you continue to have problems with removal of the windows defender browser protection tech support scam, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plug-ins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with windows defender browser protection tech support scam removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
If you continue to have problems with removal of the windows defender browser protection tech support scam, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
If you are experiencing problems while trying to remove windows defender browser protection tech support scam from your computer, please ask for assistance in our malware support forum.
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