How to get rid of ActiveTrack application?

Also Known As: Ads by ActiveTrack
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove ActiveTrack from Mac?

What is ActiveTrack?

ActiveTrack is one of the applications from AdLoad adware family, it is designed to display advertisements, promote some fake search engine and may operate as information tracking tool. Simply said, this application is partly adware and partly a browser hijacker. It is common that users download and install apps of this type unknowingly, therefore, they are called potentially unwanted applications (PUAs). It is worthwhile to mention that ActiveTrack is distributed through a fake Adobe Flash Player installer.

ActiveTrack adware

Typically, applications like ActiveTrack are designed to display advertisements in forms of banners, coupons, surveys, pop-ups, and other forms. Adware users who click those ads often end up on various untrustworthy, potentially malicious pages or allow them to execute scripts designed to cause downloads, installations of other unwanted applications. Also, ActiveTrack operates as a browser hijacker - it is designed to promote address of some fake search engine by changing browser's settings (such as address of a default search engine, homepage, new tab). It is common that browser hijackers do not allow users to undo, modify those changes unless users uninstall them. It is very likely that ActiveTrack is designed to collect various information as well. Apps of this type usually target browsing-related details, for example, addresses of opened (visited) pages, entered search queries, IP addresses, geolocations, etc. However, some of them can be targeting confidential information as well. Also, it is quite common that their developers sell gathered data to third parties (potentially cyber criminals) who misuse it to generate revenue in some other ways. As mentioned in the introduction, one of the ways to install ActiveTrack is by using a fake Adobe Flash Player installer. Typically, such installers do not install or update the actual, official Adobe Flash Player. Usually they install some PUA or even malicious program like ransomware, Trojan, or other malware.

Threat Summary:
Name Ads by ActiveTrack
Threat Type Adware, Mac malware, Mac virus
Detection Names Avast (MacOS:Adload-AD [Trj]), AVG (MacOS:Adload-AD [Trj]), ESET-NOD32 (A Variant Of OSX/TrojanDownloader.Adload.AE), Kaspersky (Not-a-virus:HEUR:AdWare.OSX.Cimpli.k), Full List (VirusTotal)
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Removal

To eliminate malware infections our security researchers recommend scanning your Mac with Combo Cleaner.
▼ Download Combo Cleaner for Mac
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

To sum up, ActiveTrack's users may experience problems related to online privacy, browsing safety, or become victims of identity theft. It is worthwhile to mention that adware developers tend to advertise such apps as useful, legitimate. Although, not many adware-type apps operate as they supposed to. More often than not they are designed only to gather data, display ads and do not deliver any features or other value. Therefore, it is not recommended to trust any adware. ExclusiveAction, SearchLibrary and LookupConsole are the names of other apps of this type. Unfortunately, there are many more.

How did ActiveTrack install on my computer?

Research shows that ActiveTrack can be installed instead of Adobe Flash Player through its fake installer. It is common for unwanted apps to be distributed through such installers. Also, they often are included in various download and/or installation setups as additional offers. This distribution method is called "bundling". Users unknowingly allow for PUAs to be downloaded and/or installed together with other programs when they download and/or install them without checking and changing "Custom", "Manual", "Advanced" or other settings that are available in their setups. Sometimes unwanted downloads, installations can be caused by clicking certain ads. To be more precise, by clicking ada that are designed to execute certain scripts.

How to avoid installation of potentially unwanted applications?

It is recommended to download all software from official, trustworthy websites and through direct links. It is not safe to do that by using torrent clients, eMule (and other Peer-to-Peer networks), third party downloaders, unofficial pages, freeware download sites, and other channels of this kind. Third party installers cannot be trusted too. These channels can be used as tools to trick users into downloading, installing unwanted or even malicious programs. Furthermore, it is important to always check settings like "Advanced", "Custom" of any download or installation setup and decline offers to download and/or install unwanted software. Intrusive ads that are shown on shady websites can open untrustworthy websites, or cause unwanted downloads, installations. Therefore, ads of this type should be ignored. If there are any unwanted, suspicious apps (extensions, add-ons or plug-ins) installed on a browser, then they should be removed as soon as possible. Programs of this kind that are installed on the operating system should be uninstalled too. If your computer is already infected with ActiveTrack, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate this adware.

Files related to the ActiveTrack adware that need to be removed:

  • ~/Library/Application Support/com.ActiveTrack/ActiveTrack
  • ~/Library/Application Support/com.ActiveTrackDaemon/ActiveTrack
  • ~/Library/LaunchAgents/com.ActiveTrack.plist
  • ~/Library/LaunchDaemons/com.ActiveTrack.plist

IMPORTANT NOTE! Rogue setups/apps that promote the ActiveTrack adware are designed to create a new device profile. Therefore, before taking any further removal steps, perform these actions:
1) Click the "Preferences" icon in the menu bar and select "Profiles"

Remove rogue profiles designed to promote ActiveTrack (Step 1)

2) Select the "ActiveTrack" profile and delete it.

Remove rogue profiles designed to promote ActiveTrack (Step 2)

3) Perform a full system scan with Combo Cleaner anti-virus suite.

After performing these actions, you can proceed with further removal steps for this adware.

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

ActiveTrack adware removal:

Remove ActiveTrack-related potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove ads by activetrack related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

Ads by ActiveTrack removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove ads by activetrack related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove ads by activetrack related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove ads by activetrack related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

Our malware removal guides are free. However, if you want to support us you can send us a donation.

Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Ads by ActiveTrack QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Ads by ActiveTrack on your mobile device.
We Recommend:

Get rid of Mac malware infections today:

▼ REMOVE IT NOW
Download Combo Cleaner for Mac

Platform: macOS

Editors' Rating for Combo Cleaner:
Editors ratingOutstanding!

[Back to Top]

Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.