How to remove the ActiveTrack application

Also Known As: Ads by ActiveTrack
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove ActiveTrack from Mac computers

What is ActiveTrack?

ActiveTrack is an application from the AdLoad adware family. It is designed to display advertisements, promote a fake search engine, and might also operate as an information tracking tool. This application is partly adware and partly a browser hijacker. People often download and install apps of this type inadvertently and, therefore, they are classified as potentially unwanted applications (PUAs). Note that ActiveTrack is distributed through a fake Adobe Flash Player installer.

ActiveTrack adware

Typically, applications such as ActiveTrack display advertisements in the form of banners, coupons, surveys, pop-ups, etc. Users who click ads associated with adware are often redirected to various untrusted, potentially malicious web pages, or they allow them to execute scripts designed to cause download/installation of other PUAs. ActiveTrack also operates as a browser hijacker - it promotes the address of a fake search engine by changing browser settings (such as the address of the default search engine, homepage, and new tab). Commonly, browser hijackers do not allow users to undo/modify these changes - they must be uninstalled. ActiveTrack also collects various user-system information. Apps of this type usually target browsing-related details such as, for example, addresses of opened (visited) pages, entered search queries, IP addresses, geolocations, etc. Some can target confidential information as well. Developers sell the data to third parties (potentially, cyber criminals) who misuse it to generate revenue in other ways. ActiveTrack is also installed via a fake Adobe Flash Player installer. Typically, such installers do not install or update the official Adobe Flash Player - they usually install PUAs or even malicious programs such as ransomware, Trojans, and other malware.

Threat Summary:
Name Ads by ActiveTrack
Threat Type Adware, Mac malware, Mac virus.
Detection Names Avast (MacOS:Adload-AD [Trj]), AVG (MacOS:Adload-AD [Trj]), ESET-NOD32 (A Variant Of OSX/TrojanDownloader.Adload.AE), Kaspersky (Not-a-virus:HEUR:AdWare.OSX.Cimpli.k), Full List (VirusTotal).
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Malware Removal (Mac)

To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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In summary, ActiveTrack users might experience problems relating to online privacy, browsing safety or become victims of identity theft. Note that adware developers tend to advertise these apps as useful and legitimate, however, adware-type apps so not operate as promised. They simply gather data and display ads - they do not deliver any useful features or any other value. Therefore, never trust any adware. ExclusiveAction, SearchLibrary and LookupConsole are other apps of this type. Unfortunately, there are many more.

How did ActiveTrack install on my computer?

Research shows that ActiveTrack can be installed (rather than Adobe Flash Player) through its fake installer. PUAs are commonly distributed through these rogue installers, which are often included into various download/installation set-ups as "additional offers". This distribution method is called "bundling". Many people inadvertently allow PUAs to be downloaded and installed with other programs when they fail to check and change the "Custom", "Manual", "Advanced" or other settings that are available in the set-ups. Unwanted downloads/installations are also caused by clicking ads that execute certain scripts.

How to avoid installation of potentially unwanted applications

You are advised to download all software from official, trustworthy websites and through direct links. It is not safe to use torrent clients, eMule (and other Peer-to-Peer networks), third party downloaders, unofficial pages, freeware download sites, or other channels of this kind. Third party installers cannot be trusted. These channels can trick users into downloading and installing unwanted or even malicious programs. Furthermore, it is important to check the "Advanced" or "Custom" settings of the download/installation setup. Decline offers to download or install unwanted software. Do not click intrusive ads that are shown on dubious websites, since these can open untrusted websites or cause unwanted downloads and installations. Remove any unwanted, suspicious apps (extensions, add-ons, plug-ins) installed on the browser immediately. Also remove programs of this kind that are installed on the operating system. If your computer is already infected with ActiveTrack, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate this adware.

Files related to ActiveTrack adware that need to be removed:

  • ~/Library/Application Support/com.ActiveTrack/ActiveTrack
  • ~/Library/Application Support/com.ActiveTrackDaemon/ActiveTrack
  • ~/Library/LaunchAgents/com.ActiveTrack.plist
  • ~/Library/LaunchDaemons/com.ActiveTrack.plist

IMPORTANT NOTE! Rogue setups/apps that promote ActiveTrack adware are designed to create a new device profile. Therefore, before taking any further removal steps, perform these actions:

1) Click the "Preferences" icon in the menu bar and select "Profiles"

Remove rogue profiles designed to promote ActiveTrack (Step 1)

2) Select the "ActiveTrack" profile and delete it.

Remove rogue profiles designed to promote ActiveTrack (Step 2)

3) Perform a full system scan with Combo Cleaner anti-virus suite.

After performing these actions, you can proceed with further removal steps for this adware.

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

ActiveTrack adware removal:

Remove ActiveTrack-related potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove ads by activetrack related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

Ads by ActiveTrack removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove ads by activetrack related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove ads by activetrack related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove ads by activetrack related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Ads by ActiveTrack QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Ads by ActiveTrack on your mobile device.
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