How to unintall LookupConsole adware?

Also Known As: Ads by LookupConsole
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove LookupConsole from Mac?

What is LookupConsole?

AdLoad is the name of adware family and LookupConsole is one of the apps that are part of it. Typically, adware-type applications are designed to feed users with various advertisements and can be designed to gather various information. However, LookupConsole operates not only as adware but also as a browser hijacker - this app is designed to promote address of some fake search engine by changing browser's settings. In most cases users download and/or install adware unintentionally. For these reasons such apps are called potentially unwanted applications (PUAs). Research shows that apps from AdLoad family are distributed through fake Adobe Flash Player installers.

LookupConsole adware

Usually adware is designed to display ads in forms of banners, coupons, pop-ups, surveys, and so on. Those ads often cover contents of websites thats users visit and, if clicked, open untrustworthy pages or cause downloads, installations of unwanted applications by executing certain scripts. In addition to that, LookupConsole changes browser's settings. Typically, apps that are designed to promote fake search engines change settings such as address of a default search engine, homepage and new tab and do not allow users to change them as long as they are installed. It is worthwhile to mention that fake search engines can be designed to generate misleading results. Furthermore, it is likely that LookupConsole can be designed to collect various data, for example, addresses of visited pages, entered search queries, geolocations, IP addresses and other details of this kind. However, some adware-type apps can access confidential information that their developers could misuse in various ways, or simply sell it to third parties. In most cases users download and install apps of this type inadvertently, this particular app is distributed through a fake Adobe Flash Player installer which installs LookupConsole instead the actual Adobe Flash Player. It is common that such installers are used to distribute various PUAs, however, in some cases they are designed to infect systems with malware like ransomware, Trojan-type programs, etc.

Threat Summary:
Name Ads by LookupConsole
Threat Type Adware, Mac malware, Mac virus
Detection Names Avast (MacOS:Adload-AD [Trj]), AVG (MacOS:Adload-AD [Trj]), ESET-NOD32 (A Variant Of OSX/TrojanDownloader.Adload.AE), Kaspersky (Not-a-virus:HEUR:AdWare.OSX.Cimpli.k), Full List (VirusTotal)
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Removal

To eliminate malware infections our security researchers recommend scanning your Mac with Combo Cleaner.
▼ Download Combo Cleaner for Mac
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

DataQuest, LookupModule and ProcessSign are just a couple names of other apps that are categorized as adware too. Their developers promote them as apps that supposed to deliver some features or be useful in other ways. Nevertheless, the majority of adware-type application are designed to promote some fake search engine and gather browsing-related details. In other words, they do not operate as they were advertised and can be the reason behind various problems.

How did LookupConsole install on my computer?

Research shows that LookupConsole can be installed through a fake installer that supposed to instal Adobe Flash Player. However, it is not the only way to distribute adware and other PUAs. Quite often unwanted apps are included in various download or installation setups as additional offers. However, such offers usually are hidden in "Custom", "Advanced" and settings of setups. Distribution of unwanted apps through setups of other programs is known "bundling". Developers often use it to trick users into downloading and installing unwanted software alongside with some other software that they download and/or install willingly. Users allow for unwanted apps to be downloaded and/or installed by leaving settings that are available in setups unchanged. Additionally, unwanted downloads and installations can be caused by clicking deceptive advertisements that are designed to run certain scripts.

How to avoid installation of potentially unwanted applications?

It is not recommended to download (or install) software through questionable websites, Peer-to-Peer networks (e.g., torrent clients, eMule), third party downloaders, installers and other similar channels. Such channels often are monetized by promoting questionable apps. They can be used to distribute malware too. Software should be downloaded from official websites and through direct links. Download and/or installation setup that contains "Custom", "Advanced" and other settings should be checked for offers to download and/or install potentially unwanted applications. It is always possible to decline those offers before finishing downloads or installations. Furthermore, it is not safe to click ads that are displayed on questionable pages. Those ads can be designed to run scripts that would download and/or install unwanted apps. Also, they tend to open untrustworthy websites. If there are some unwanted apps (extensions, plug-ins or add-ons) installed on a browser, then they should be uninstalled from it right away. Programs of this kind that are installed on the operating system should be uninstalled too. If your computer is already infected with LookupConsole, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate this adware.

Files related to the DataQuest adware that need to be removed:

    • ~/Library/Application Support/com.LookupConsole/LookupConsole
    • ~/Library/Application Support/com.LookupConsoleDaemon/LookupConsole
    • ~/Library/LaunchAgents/com.LookupConsole.plist
    • ~/Library/LaunchDaemons/com.LookupConsoleDaemon.plist

IMPORTANT NOTE! Rogue setups/apps that promote the LookupConsole adware are designed to create a new device profile. Therefore, before taking any further removal steps, perform these actions:
1) Click the "Preferences" icon in the menu bar and select "Profiles"

Remove rogue profiles designed to promote LookupConsole (Step 1)

2) Select the "LookupConsole" profile and delete it.

Remove rogue profiles designed to promote LookupConsole (Step 2)

3) Perform a full system scan with Combo Cleaner anti-virus suite.

After performing these actions, you can proceed with further removal steps for this adware.

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

LookupConsole adware removal:

Remove LookupConsole-related potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove ads by lookupconsole related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

Ads by LookupConsole removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove ads by lookupconsole related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove ads by lookupconsole related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove ads by lookupconsole related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Ads by LookupConsole QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Ads by LookupConsole on your mobile device.
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