Do not trust the aruba.it email scam

Also Known As: possible malware infections
Distribution: Low
Damage level: Medium

"Aruba.it Email Scam" removal guide

What is "Aruba.it Email Scam"?

aruba.it is the website of an Italian joint-stock company, mainly active in the web hosting and domain registration businesses. Scammers exploit its name within their email scams, which are disguised as messages regarding mandatory domain renewal. Their main goal is to trick recipients into providing login credentials on a deceptive website mimicking the official aruba.it page. The Aruba company has nothing to do with this email, which is a typical phishing scam used to extort sensitive information. Therefore, you are strongly advised to ignore it.

Aruba.it Email Scam email spam campaign

There are at least two versions of this phishing email. One suggests that the recipient's domain will expire on a certain date and advises renewal, whilst the other suggests that automatic renewal was rejected and encourages the user to do this manually. In any case, variants include a website link (aruba-vu[.]com), which opens a deceptive website designed to have identical appearance to the official aruba.it page. The main purpose of this scam is to deceive unsuspecting recipients into entering their Aruba account login credentials so that scammers can steal sensitive data relating to email accounts, sell stolen data to third parties (other cyber criminals) or misuse it to generate revenue in other ways. Many people use an identical password for several accounts, thus allowing scammers to gain access to some of their other accounts as well. Therefore, you are strongly advised not click the provided address/link or enter details on the opened fraudulent website.

Threat Summary:
Name Aruba.it Email Scam.
Threat Type Phishing, Scam, Social Engineering, Fraud.
Fake Claim Scammers behind this scam claim that recipients must renew their accounts via a website which is disguised as the official aruba.it page.
Disguise This email is disguised as a message regarding aruba.lt account renewal.
Detection Names (aruba-vu[.]co) Google Safebrowsing (Phishing), Full List Of Detections (VirusTotal).
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
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More examples of similar email scams are "UBS INVESTMENT Email Scam", "Tokyo Olympics 2020 Email Scam" and "A File Was Shared With You Email Scam". In most cases, the scammers behind them attempt to trick recipients into providing sensitive information (login credentials, credit card details) or transferring money. Note that cyber criminals often send emails that contain malicious attachments or website links. These emails (spam campaigns) are used to deceive recipients into executing a malicious file, which then installs malware (e.g., some Trojan, ransomware).

How do spam campaigns infect computers?

Malware is installed through emails only when recipients open the malicious attachments or malicious files downloaded through a  link from a bogus website. In most cases, cyber criminals send emails that contain malicious Microsoft Office documents, PDF documents, executable files (.exe), JavaScript files, or archive files such as ZIP, RAR. When opened, these files infect computers with specific malware. Note that malicious MS Office documents demand permission to enable editing/content (enable macros commands). They cannot install malware without gaining this permission, however, this applies only to documents that are opened with MS Office 2010 or later. Older MS Office versions do not include "Protected View" mode and infect computers automatically. Note that the emails cannot cause any damage as long as their contents remain unopened.

How to avoid installation of malware

Do not trust irrelevant emails that contain attachments or web links, especially if the emails are received from unknown, suspicious addresses. Commonly, these emails are disguised as important, official messages from legitimate organizations or companies. Do not download or install software with third party downloaders/installers, from unofficial pages, via Peer-to-Peer networks or other channels of this kind. Software and files should be downloaded only from official websites and through direct links. Installed software must be activated and/or updated only with tools or via implemented functions that are provided by official software developers. Unofficial, third party tools should never be trusted, since they often install malware. Furthermore, it is illegal to activate licensed software with various unofficial activators ('cracking' tools). Prevent installation of malware by regularly scanning the operating system with reputable anti-spyware or antivirus software, and ensure that it is up to date. If you have already opened malicious attachments, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text presented in the "Aruba.it Email Scam" email message:

Sub ect: Problema di rinnovo !

Gentile cliente,

Si prega di notara che il rinnovo è stato respinto nonostante diverse richieste de parte nostra.

Affrontiamo sempre il rifiuto con la sua banca quando tentiamo di addebitare i costi dell'ultimo rinnovo dei suoi servizi che ammonta: 6,43 Euro.

Vi invitiamo comuque a compilare manualmente il modulo di rinnovo dei vostri servizi seguendo le istruzioni sul link qui sotto.



Vi ricordiamo che in assenza di regolarizzazione, si procederà a sospendere definitivamente i vostri servizi.

Cordiali saluti.

Ti abbiamo inviato questa email di servizio obbligatoria per informarti di importanti cambiamenti che interessano il tuo prodotto o il tuo account Aruba.

© 2019 Aruba Inc.,

Screenshot of another scam version:

aruba.it email scam second variant

Text in this variant:

Subject: Caselle - in scadenza

Hosting Aruba    
Gentile cliente,

Ti informiamo che il dominio -, a cui risulta collegato questo account di posta, scadrà il giorno 09/06/2020.      
Desideriamo ricordare che, qualora il dominio non venga rinnovato entro tale data, questi e tutti i servizi associati, comprese le caselle di posta verranno disattivate e non potranno più essere utilizzate per l’invio e la ricezione    
Il cliente Aruba che dispone della login e della password di accesso al dominio,  potrà rinnovare semplicemente eseguendo un ordine online.     

Best Regards
Customer Care Aruba S. P. A.

Copyright @2020 Aruba S.p.A.- P.I. 01573850516 - All rights reserved -

Screenshot of a deceptive website (aruba-vu[.]com) which is disguised as the official aruba.it website:

deceptive aruba.it login website

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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