"Aruba.it Email Scam" removal guide
What is "Aruba.it Email Scam"?
aruba.it is the website of an Italian joint-stock company, mainly active in the web hosting and domain registration businesses. Scammers exploit its name within their email scams, which are disguised as messages regarding mandatory domain renewal. Their main goal is to trick recipients into providing login credentials on a deceptive website mimicking the official aruba.it page. The Aruba company has nothing to do with this email, which is a typical phishing scam used to extort sensitive information. Therefore, you are strongly advised to ignore it.
There are at least two versions of this phishing email. One suggests that the recipient's domain will expire on a certain date and advises renewal, whilst the other suggests that automatic renewal was rejected and encourages the user to do this manually. In any case, variants include a website link (aruba-vu[.]com), which opens a deceptive website designed to have identical appearance to the official aruba.it page. The main purpose of this scam is to deceive unsuspecting recipients into entering their Aruba account login credentials so that scammers can steal sensitive data relating to email accounts, sell stolen data to third parties (other cyber criminals) or misuse it to generate revenue in other ways. Many people use an identical password for several accounts, thus allowing scammers to gain access to some of their other accounts as well. Therefore, you are strongly advised not click the provided address/link or enter details on the opened fraudulent website.
|Name||Aruba.it Email Scam.|
|Threat Type||Phishing, Scam, Social Engineering, Fraud.|
|Fake Claim||Scammers behind this scam claim that recipients must renew their accounts via a website which is disguised as the official aruba.it page.|
|Disguise||This email is disguised as a message regarding aruba.lt account renewal.|
|Detection Names (aruba-vu[.]co)||Google Safebrowsing (Phishing), Full List Of Detections (VirusTotal).|
|Symptoms||Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.|
|Distribution methods||Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.|
|Damage||Loss of sensitive private information, monetary loss, identity theft.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
More examples of similar email scams are "UBS INVESTMENT Email Scam", "Tokyo Olympics 2020 Email Scam" and "A File Was Shared With You Email Scam". In most cases, the scammers behind them attempt to trick recipients into providing sensitive information (login credentials, credit card details) or transferring money. Note that cyber criminals often send emails that contain malicious attachments or website links. These emails (spam campaigns) are used to deceive recipients into executing a malicious file, which then installs malware (e.g., some Trojan, ransomware).
How do spam campaigns infect computers?
How to avoid installation of malware
Do not trust irrelevant emails that contain attachments or web links, especially if the emails are received from unknown, suspicious addresses. Commonly, these emails are disguised as important, official messages from legitimate organizations or companies. Do not download or install software with third party downloaders/installers, from unofficial pages, via Peer-to-Peer networks or other channels of this kind. Software and files should be downloaded only from official websites and through direct links. Installed software must be activated and/or updated only with tools or via implemented functions that are provided by official software developers. Unofficial, third party tools should never be trusted, since they often install malware. Furthermore, it is illegal to activate licensed software with various unofficial activators ('cracking' tools). Prevent installation of malware by regularly scanning the operating system with reputable anti-spyware or antivirus software, and ensure that it is up to date. If you have already opened malicious attachments, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.
Text presented in the "Aruba.it Email Scam" email message:
Sub ect: Problema di rinnovo !
Si prega di notara che il rinnovo è stato respinto nonostante diverse richieste de parte nostra.
Affrontiamo sempre il rifiuto con la sua banca quando tentiamo di addebitare i costi dell'ultimo rinnovo dei suoi servizi che ammonta: 6,43 Euro.
Vi invitiamo comuque a compilare manualmente il modulo di rinnovo dei vostri servizi seguendo le istruzioni sul link qui sotto.
ACCEDETE AL VOSTRO MODULO DI PAGAMENTO
CHE COSA ACCADE SE NON RINNOVI?
Vi ricordiamo che in assenza di regolarizzazione, si procederà a sospendere definitivamente i vostri servizi.
Ti abbiamo inviato questa email di servizio obbligatoria per informarti di importanti cambiamenti che interessano il tuo prodotto o il tuo account Aruba.
© 2019 Aruba Inc.,
Screenshot of another scam version:
Text in this variant:
Subject: Caselle - in scadenza
Ti informiamo che il dominio -, a cui risulta collegato questo account di posta, scadrà il giorno 09/06/2020.
Desideriamo ricordare che, qualora il dominio non venga rinnovato entro tale data, questi e tutti i servizi associati, comprese le caselle di posta verranno disattivate e non potranno più essere utilizzate per l’invio e la ricezione
CОMЕ RІNNОVАRЕ ?
Il cliente Aruba che dispone della login e della password di accesso al dominio, potrà rinnovare semplicemente eseguendo un ordine online.
RINNOVA IL DOMINIO
Customer Care Aruba S. P. A.
Copyright @2020 Aruba S.p.A.- P.I. 01573850516 - All rights reserved -
Screenshot of a deceptive website (aruba-vu[.]com) which is disguised as the official aruba.it website:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "Aruba.it Email Scam"?
- STEP 1. Manual removal of possible malware infections.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.