"Gift card giveaway" scam removal instructions
What is the "Gift card giveaway" scam?
The "Gift card giveaway" is a scam promoted on various deceptive websites. This scheme offers users fake gift cards for popular brands/services. For example, Amazon, eBay, Google Play, iTunes, Microsoft, MasterCard, PayPal, Skype, Netflix, Nintendo, PlayStation, Roblox, and so on. This scheme redirects to various phishing sites and other similar scam pages. Therefore, trusting "Gift card giveaway" can lead to a variety of severe issues. Typically, users access untrustworthy sites unintentionally - they get redirected to them by intrusive ads or by PUAs (Potentially Unwanted Applications), already installed onto the system.
When a website running the "Gift card giveaway" scam is accessed, users can select a brand/service and receive a gift card code for it. Typically, this type of scams offer rewards outright or promise prizes for completing short surveys and similar. However, when users attempt to obtain the promised gift - they are are asked to provide personal information, such as names, addresses, telephone numbers, emails, banking account and/or credit card details, etc. The scammers can use the stolen data to further other scams, make fraudulent monetary transactions or online purchases, and so on. Alternatively, users can be asked to make bogus paying (e.g. pay fake shipping, registration, subscription and other fees) - by doing so, users also risk exposing their financial information that can be misused in previously mentioned fashion. In summary, trusting "Gift card giveaway" (or other scams) can lead to financial loss, severe privacy issues and even identity theft.
PUAs can force-open various untrustworthy/malicious webpages, however they can have other/additional abilities. Adware-type unwanted applications run intrusive advertisement campaigns (i.e. deliver pop-ups, banners, coupons and other ads). When clicked on, intrusive adverts redirect to harmful sites and some can stealthily download/install undesirable software. Another PUA type called browser hijackers - make modifications to browser settings in order to promote fake search engines. The promoted illegitimate web searchers are rarely capable of providing search results, so they redirect to Yahoo, Google, Bing and other legitimate search engines. Furthermore, browser hijackers can reset any changes users attempt to make to their browsers, if they even permit access to the browser's settings. What is more, most unwanted apps can track data. They can monitor browsing activity (URLs visited, pages viewed, search queries typed, etc.) and collect personal information extracted from it (IP addresses, geolocations and other details). This sensitive data is usually shared with and/or sold to third parties (potentially, cyber criminals). To ensure device integrity and user safety, all suspect applications and browser extensions/plug-ins must be eliminated without delay.
|Name||possible malware infections|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Fake Claim||Scam offers fake gift cards|
|Serving IP Address (livelivellive[.]com)
|Symptoms||Fake error messages, fake system warnings, pop-up errors, hoax computer scan.|
|Distribution methods||Compromised websites, rogue online pop-up ads, potentially unwanted applications.|
|Damage||Loss of sensitive private information, monetary loss, identity theft, possible malware infections.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
"International Official Lottery", "Congratulations device user!", "2020 Opinion Survey" and "Dear user, congratulations!" are some examples of scams similar to "Gift card giveaway". The Internet is rife with various scams, which use social engineering and scare tactics to abuse users' trust. Popular scam models include (but are not limited to): prize giveaways, ludicrous deals/offers, warnings that the system is infected or at risk, alerts that a crucial piece of software is outdated or missing, etc. Regardless of what these schemes offer, request or demand, the end-goal is the same - to generate profit to the scammers / cyber criminals behind them.
How did potentially unwanted applications install on my computer?
Some PUAs have "official" download webpages that are often promoted by deceptive/scam sites. These apps can also be downloaded/installed alongside other products. "Bundling" is the term used to define this false marketing tactic of pre-packing regular software with unwanted or malicious additions. Rushed downloads/installations (e.g. ignored terms, skipped steps and sections, etc.) - increase the risk of inadvertent installation of bundled content. Intrusive advertisements proliferate such applications as well. Upon being clicked, they can execute scripts to download/install PUAs without user permission.
How to avoid installation of potentially unwanted applications?
All products should be researched before download/installation and/or purchase. It is recommended to only use official and verified download sources. Unofficial and free file-hosting websites, P2P sharing networks (BitTorrent, eMule, Gnutella, etc.) and other third party downloaders - are deemed to be untrustworthy, due to often offering deceptive and/or bundled content. When downloading/installing, it is advised to read terms, study all possible options, use the "Custom/Advanced" settings and opt-out from additional apps, tools, functions, and so on. It is just as important to exercise caution when browsing. Intrusive advertisements typically appear legitimate and harmless, however they redirect to questionable pages (e.g. gambling, pornography, adult-dating, etc.). In case of encounters with ads/redirects of this kind, users must inspect the system and immediately remove all suspect applications and/or browser extensions/plug-ins from it. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.
Appearance of "Gift card giveaway" scam (GIF):
Another variant of this scam (GIF):
Another example of a gift card-themed scam delivered by new-message[.]live website:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "Gift card giveaway"?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove adware from Internet Explorer.
- STEP 3. Remove rogue extensions from Google Chrome.
- STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 5. Remove rogue extensions from Safari.
- STEP 6. Remove rogue plug-ins from Microsoft Edge.
Removal of potentially unwanted applications:
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
If you continue to have problems with removal of the possible malware infections, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
If you continue to have problems with removal of the possible malware infections, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plugins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with possible malware infections removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
If you continue to have problems with removal of the possible malware infections, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
If you are experiencing problems while trying to remove possible malware infections from your computer, please ask for assistance in our malware support forum.
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