How to uninstall AssistiveRecord adware?

Also Known As: Ads by AssistiveRecord
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove AssistiveRecord from Mac?

What is AssistiveRecord?

AssistiveRecord is the name of a potentially unwanted application (PUA) which is classified both as adware and a browser hijacker. To be more precise, it is designed to serve advertisements and promote Safe Finder by opening it via akamaihd.net. It is common that PUAs like AssistiveRecord are designed to collect data related to user's browsing habits as well. The main reason why apps of this type are categorized as PUAs is that most users download and install them unintentionally/unknowingly.

AssistiveRecord adware

Examples of types of advertisements that apps like AssistiveRecord are designed to display are coupons, banners, pop-up ad, surveys. In most cases users who click them end up on questionable websites. In some cases they unintentionally allow those ads to execute certain scripts that cause download and/or installation of some PUA. Furthermore, AssistiveRecord functions as a browser hijacker as well - it promotes a fake search engine by assigning its address as a homepage, default search engine and new tab. Like most browser hijackers, it is designed to force users to visit a certain address when they open a browser, new tab and/or enter search queries into URL bar. Additionally, such apps often are designed to prevent users from changing the promoted address to a preferred one - users can stop a hijacked browser from opening a certain address on the aforementioned occasions only when a PUA like AssistiveRecord is no longer installed. As if it were not enough, AssistiveRecord may be designed to gather browsing-related data (e.g., addresses of visited pages, entered search queries, IP addresses, geolocations) or even sensitive information as well. Users who have apps like AssistiveRecord installed on a computer and/or a browser may experience problems like identity theft, issues related to browsing safety, online privacy, and/or some other problems. Therefore, if this or any other similar app is already installed, then it should be eliminated (uninstalled) right away.

Threat Summary:
Name Ads by AssistiveRecord
Threat Type Adware, Mac malware, Mac virus
Detection Names Avast (MacOS:AdAgent-L [Adw]), BitDefender (Gen:Variant.Adware.MAC.Rload.4), ESET-NOD32 (A Variant Of OSX/Adware.Synataeb.C), Kaspersky (Not-a-virus:HEUR:AdWare.OSX.Adload.j), Full List (VirusTotal)
Additional Information This application belongs to Adload malware family.
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Malware Removal (Mac)

To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner for Mac
To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

A couple more examples of adware-type applications are AssistiveUnit, PracticalDivision and OperativeDesktop. Typically, developers advertise such apps as tools that supposed to improve browsing experience, include various features, etc. Although, in most cases adware-type apps and browser hijackers are not only useless but can be the reason behind various problems. That is why it i recommended not to have AssistiveRecord or other apps of this type installed on a browser and/or computer.

How did AssistiveRecord install on my computer?

Most users download and install PUAs through deceptive advertisements or together with other, mainly free programs. To be more precise, when such apps are included in  download and/or installation setups as extra offers. This distribution method is called "bundling". As a rule, information about additionally included apps can be found in "Custom", "Advanced" and other similar settings of setups. Users who download and/or install programs without checking (and changing) the aforementioned settings often download and/or install not only the desired software, but allow for included PUAs to be downloaded and/or installed as well. Also, unwanted downloads (and installations) can be caused by clicking deceptive advertisements that are designed to run certain scripts. Nevertheless, it happens only when users click such ads.

How to avoid installation of potentially unwanted applications?

Files, applications should not be downloaded through questionable channels. For example, Peer-to-Peer networks (like eMule, torrent clients), unofficial pages, third party downloaders, etc.. Third party installers should not be used as tools to install programs too. Quite often such channels are used as tools to distribute unwanted, or even malicious software. All files, programs should be downloaded only from official pages and via direct links. Also, it is recommended to always check download and installation setups for offers to download and/or install additionally included unwanted apps. Typically, such offers are mentioned and can be declined in their settings like "Custom", "Advanced". Advertisements that appear on shady, questionable websites should not be clicked as well. More often than not they are designed to open untrustworthy pages, sometimes they can cause downloads, installations of PUAs. Additionally, there should not be any suspicious extensions, plug-ins or add-ons installed on a browser and software of this kind installed on the operating system. If your computer is already infected with AssistiveRecord, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate this adware.

Pop-up window displayed once AssistiveRecord installation is over:

pop-up displayed once AssistiveRecord installation is done

AssistiveRecord redirecting users to Safe Finder website via akamaihd.net:

AssistiveRecord redirecting users to Safe Finder website via akamaihd.net

AssistiveRecord's installation folder:

assistiverecord adware contents folder

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

AssistiveRecord adware removal:

Remove AssistiveRecord-related potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove ads by assistiverecord related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

Ads by AssistiveRecord removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove ads by assistiverecord related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove ads by assistiverecord related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove ads by assistiverecord related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

Our malware removal guides are free. However, if you want to support us you can send us a donation.

Removal Instructions in other languages
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Ads by AssistiveRecord QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Ads by AssistiveRecord on your mobile device.
We Recommend:

Get rid of Mac malware infections today:

▼ REMOVE IT NOW
Download Combo Cleaner for Mac

Platform: macOS

Editors' Rating for Combo Cleaner:
Editors ratingOutstanding!

[Back to Top]

To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.