Avoid losing your email account via Xerox Scanned Document scam emails

Also Known As: possible malware infections
Distribution: Moderate
Damage level: Medium

"Xerox Scanned Document Email Scam" removal guide

What is "Xerox Scanned Document" scam email?

"Xerox Scanned Document Email Scam" refers to a phishing email spam campaign. The term "spam campaign" is used to describe a mass-scale operation, during which thousands of deceptive emails are sent. The letters distributed through this spam campaign claim that recipients have received a scanned document and to retrieve it, they are instructed to click the provided link. Furthermore, the scam emails are concluded with "© 2020 Microsoft Corporation. All rights reserved", which is intended to imply that this mail is from Microsoft. It must be emphasized that these emails are in no way associated with the actual Microsoft Corporation. Furthermore, the letters promote a phishing website, which is designed to collect the data entered into it.

Xerox Scanned Document email spam campaign

The "Xerox Scanned Document" scam emails claim that recipients have received a document, which has been sent "using a Xerox WorkCentre multifunction device on Microsoft Exchange Portal". To access the document, recipients are instructed to visit the listed URL and/or click the "Retrieve Document" button. As mentioned in the introduction, the email is supposedly signed by Microsoft - which is false and the aforementioned corporation is in no way associated with these letters. The link promoted by this spam campaign, redirects to a phishing website that is disguised as the log-in/sign-in page of the Outlook Web App. This site is designed to record the information users type into it; hence, the email credentials (i.e. email address and password) entered into it - will be delivered to the scammers. Email accounts are of particular interest to cyber criminals, as they are commonly connected with other accounts, e.g. social networking, social media, streaming services, data storage and transferring, e-commerce, online money transferring, digital wallets, banking, and many others. Through stolen mail accounts scammers may get access to and hijack various associated accounts. To elaborate on how some of these accounts may be misused: communication accounts (e.g. social, messaging, etc.) can be used by the criminals to ask for loans from contacts/friends and/or to proliferate malware (by sharing infectious files) - under the guise of the genuine owner. Should especially sensitive and/or compromising content be found on data-storing accounts, it may be held for ransom - under the threat of publication and/or sale to the victim's competitors. Accounts that directly deal with finances (e.g. banking, money transferring, etc.) or ones that store financial information (e.g. e-commerce and those that offer paid services) - can be misused to make fraudulent transactions and/or to make online purchases. To summarize, trusting the "Xerox Scanned Document" emails can result in severe privacy issues, financial loss and even identity theft. If attempts to log-in through this phishing website have already been made, the email and all of the connected account credentials (i.e. passwords) must be immediately changed. It is also recommended to contact the official support of all potentially compromised accounts.

Threat Summary:
Name Xerox Scanned Document Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Emails claim users have received a scanned document
Disguise Microsoft Corporation
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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"SendGrid Email Scam", "Your account has encountered an error 505", "OneDrive Email Scam", "SharePoint Email Scam" and "Server Notification" are some examples of other phishing spam campaigns. Emails sent during these operations are usually disguised as "official", "urgent", "important", "priority" and so on. However, these letters can be used for other scams as well. What is more, spam campaigns are also used to distribute malware (e.g. trojans, ransomware, etc.). Regardless of what scam emails promise, offer, request or demand, the end-goal is the same - to generate profit for the scammers / cyber criminals behind them. Therefore, it is strongly advised to exercise caution with received mail.

How do spam campaigns infect computers?

Systems are infected through virulent files, which are distributed via spam campaigns. These emails contain download links of malicious files and/or the files are simply attached to the letters. Virulent files can be in various formats, e.g. archives (ZIP, RAR, etc.), executables (.exe, .run, etc.), Microsoft Office and PDF documents, JavaScript, and so on. When these files are executed, run or otherwise opened - the infection process (i.e. malware download/installation) is triggered. For example, Microsoft Office documents cause infections by executing malicious macro commands. In MS Office versions released before 2010 - this process begins the moment a document is opened. However, the newer programs (released after 2010) have "Protected View" mode, which prevents macros from being executed automatically. When a document is opened in these versions, users are asked to enable macro commands (i.e. to enable editing/content). Therefore, infection processes are only triggered if macros are manually enabled.

How to avoid installation of malware?

Suspicious and/or irrelevant emails must not be opened, especially any links or file attachments found in them - as that can result in a high-risk system infection. Additionally, it is recommended to only use Microsoft Office versions released after 2010. However, malware is also proliferated via dubious download channels (e.g. unofficial and free file-hosting websites, Peer-to-Peer sharing networks and other third party downloaders), illegal activation ("cracking") tools and illegitimate updaters. Therefore, it is advised to download from official/trustworthy sources, as well as active and update products with tools or functions provided by legitimate developers. To ensure device integrity and user safety, it is crucial to have a dependable anti-virus/anti-spyware suite installed and kept updated. This software has to be used to run regular system scans and to remove detected/potential threats to remove detected threats. If you've already opened malicious attachments, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text presented in the "Xerox Scanned Document" email letter:

Subject: Xerox Scanned - Document: Important Company Guideline Notes


Attn: ********


-You have an important ******** designated Document-


It was scanned and sent to you [********] using a Xerox WorkCentre multifunction device on Microsoft Exchange Portal.


For more ********-specific information as it relates to you, please visit ********


Retrieve Document


© 2020 Microsoft Corporation. All rights reserved.

Screenshot of the phishing website, disguised as the sign-in/log-in page of Outlook Web App:

Xerox Scanned Document email scam promoted phishing website

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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