Avoid being scammed via SendGrid email scam

Also Known As: possible malware infections
Distribution: Moderate
Damage level: Medium

SendGrid Email Scam removal guide

What is SendGrid Email Scam?

Scammers behind this spam campaign attempt to trick recipients into believing that this email is sent from SendGrid (a legitimate email marketing company) and entering their login credentials into a fake SendGrid login page. The actual SendGrid company has nothing to do with this scam, therefore, this email must be ignored.

SendGrid Email Scam email spam campaign

As written in this email, an invoice payment is submitted by SendGrid to pay for services purchased from this email marketing company. The main purpose of scammers behind this scam is to deceive users into opening a fake SendGrid login page and entering their username and password. Simply said, scammers attempt to steal SendGrid accounts and misuse them for malicious purposes (e.g., to make fraudulent purchases, to sell stolen accounts to third parties). There are people who use the same usernames and passwords for multiple accounts, therefore, entering SendGrid login credentials into that fake website may result in loss of access to other personal accounts as well. In one way or another, it is strongly recommended not to trust emails of this kind and/or enter login credentials (or other sensitive information) on unofficial, questionable websites.

Threat Summary:
Name SendGrid Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Scammers claim that recipients have to pay for certain services provided by SendGrid
Disguise This email is disguised as a letter regarding an invoice from SendGrid
Related Domain krebs-sucks[.]com
Detection Names CRDF (Malicious), CyRadar (Malicious), ESET (Phishing), Fortinet (Phishing), Full List Of Detections (VirusTotal)
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
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Some more examples of other email scam campaigns are "Your Email Is Out Of Date Email Scam", "Mail Quota Email Scam" and "Your Account Has Encountered An Error 505 Email Scam". In most cases such emails are sent by cyber criminals who attempt to steal sensitive information, trick recipients into sending them money, etc. Although, emails can be used to proliferate malware (for example, ransomware, Trojans). They succeed when recipients open a malicious attachment or a file downloaded via malicious link that was sent to them.

How do spam campaigns infect computers?

Typically, users get tricked into installing malware through malspam campaigns when they execute some malicious file that was attached to the email. In some cases cyber criminals send emails with website links designed to download malicious files or open their download pages. It is common that cyber criminals send emails that have some malicious PDF, Microsoft Office document, JavaScript file, executable file (like .exe), or archive file (like ZIP, RAR) attached to them. It is worthwhile to mention that malware gets installed via MS Office documents only when users enable macros commands (enable editing/content) in them. Although, when such documents are opened with MS Office that was released before year 2010, then they install malware automatically. It is because the aforementioned versions do not include the "Protected View" mode which prevents malicious documents from installing malware without asking any permission.

How to avoid installation of malware?

It is advised not to open files (attachments) or website links that are sent from suspicious, unknown email addresses. Especially if such emails are irrelevant. Files, software should be downloaded from official websites, through direct download links. Other sources should not be used for that. Examples of unreliable download channels are unofficial pages, third party downloaders, Peer-to-Peer networks like torrent clients, eMule, etc. Also, it is strongly recommended not to use any third party installers to install software. Furthermore, installed programs must be activated and/or updated with official tools and/or implemented functions and not some third party, unofficial updating and activation tools. Another reason not to use third party activation 'cracking' tools is that it is not legal. Additionally, it is recommended to regularly scan the operating system with a reputable antivirus or anti-spyware software and always keep it up to date. If you've already opened malicious attachments, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text presented in the SendGrid Email Scam email letter:

This email is to notify you that an invoice has been created for your account at
SendGrid, which is due on Wed, 19 Aug 2020 20:35:05 +0000
The Invoice ID is 009334, and is due for the amount of 89.95 dollars.
If you have a credit card on file with us, this invoice will automatically be billed on Wed, 19 Aug 2020 20:35:05 +0000

 

You may login anytime to make a manual payment at:

 

Invoice ID - Login

 

We are available 24/7. If you have any questions, comments, or concerns, please do not hesitate to contact us.

 

This is an automated alert for your SendGrid account with the username . Manage your alert settings.

 

© SendGrid Inc.
1801 California St.
Suite 500, Denver, CO 80202 USA

 

Since you're a SendGrind customer, we send you emails from time to time with product updates, webinar invites, onboarding help, and im portant info about your account. You can find out more about how we process personal data in our Priv acy Policy. If you no longer wish to receive these emails, you can unsubscribe.

Fake SendGrid login page (GIF):

sendgrid email scam fake sendgrid login website appearance

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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