Uninstall apps designed to open Error Code : EBRX1:6X76D and similar scams
Written by Tomas Meskauskas on
(updated)
What is "Error Code : EBRX1:6X76D"?
This is a typical technical support scam website, which is designed to trick visitors into calling the provided number and then paying for supposedly legitimate (and unnecessary) remote technical support.
Generally, people do not visit these web pages intentionally - they are opened through other untrusted pages, deceptive advertisements or by installed potentially unwanted applications (PUAs).
As stated in this scam website, the account was suspended due to "some suspicious activity" on the network relating to installed malware and/or attempts to access the account from a different location. To solve the problem, visitors are asked to call the provided number (+1-844 396 7296) immediately.
Also, visitors are warned not to try to log into the account without getting a confirmation that is safe to do so from a technician. Generally, when scammers are contacted (called), they offer a supposedly legitimate technical support service and ask to be paid for it.
In other cases, they ask users to install a Remote Administration Tool (RAT) onto their computers so that they can access and control them remotely. Typically, they use RATs to steal sensitive information (e.g., login credentials, credit card details) or infect computers with malware (e.g., ransomware, Trojans).
Note that technical support scam websites (or other similar pages) can never be trusted and should be ignored. If the website cannot be closed normally, end the browser process in Task Manager. The previously closed session (web page) should not be reopened when running the browser again.
Commonly, technical support scams (and other untrusted web pages) are opened by browsers due to installed PUAs. Note that these apps can be designed to collect browsing data such as IP addresses, entered search queries, addresses of visited pages, geolocations, and even personal, sensitive details.
The developers sell gathered information to third parties (potentially, cyber criminals) or misuse it to generate revenue in other ways. Users might thus become victims of identity theft, experience problems relating to browsing safety, online privacy, etc. Furthermore, PUAs can serve coupons, banners, surveys, coupons and other ads.
These ads often open dubious web pages and, in some cases, can even execute scripts designed to download or even install PUAs.
| Name | Error Code : EBRX1:6X76D tech support scam |
| Threat Type | Phishing, Scam, Social Engineering, Fraud. |
| Fake Claims | Account suspended due to suspicious activity, computer may be infected with spyware, someone has attempted to access the account from a different location. |
| Tech Support Scammer Phone Number | +1-844 396 7296 |
| Related Domain | online-bank-login3[.]xyz |
| Detection Names | Avira (Phishing), Emsisoft (Phishing), ESET-NOD32 (Phishing), Kaspersky (Phishing), Full List Of Detections (VirusTotal). |
| Symptoms | Fake error messages, fake system warnings, pop-up errors, hoax computer scan. |
| Distribution methods | Compromised websites, rogue online pop-up ads, potentially unwanted applications. |
| Damage | Loss of sensitive private information, monetary loss, identity theft, possible malware infections. |
| Malware Removal (Windows) | To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner. |
Some more examples of other similar scam websites are "Error MS-77X1", "Covid19 Warning Alert" and "Your Computer Has Been Locked". Most are used to extort money from unsuspecting visitors by deceiving them into paying for unnecessary technical support (and/or software).
The scammers behind these pages might also try to trick users into installing Remote Administration software allowing them to control computers remotely. Note that users often download/install PUAs, which open these untrusted pages, inadvertently.
How did potentially unwanted applications install on my computer?
PUAs are often downloaded and installed through clicking intrusive advertisements that execute certain scripts, however, they mostly infiltrate during download/installation of other software. I.e., when PUAs are included into the set-ups as 'additional offers'. This distribution method is known as "bundling".
Unwanted apps get permission to be downloaded and/or installed when users fail to check and change "Custom", "Advanced" and other similar settings.
How to avoid installation of potentially unwanted applications
Download all software only from official and trustworthy websites. Third party downloaders, installers, Peer-to-Peer networks (e.g., torrent clients, eMule, etc) and other tools, sources of this kind can be used to distribute potentially unwanted (or even malicious) apps.
Check "Custom", "Advanced" and other similar settings, and decline offers to download or install unwanted applications. Do not click ads that appear on dubious, unofficial web pages, since they can lead to other untrusted websites or even cause download/installation of PUAs.
Remove any suspicious extensions, add-ons and plug-ins that are already installed on the browser. The same applies to programs of this kind that are installed on the computer/operating system. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate them.
Text presented in "Error Code : EBRX1:6X76D" pop-up:
Due to suspicious activity on your network, we have suspended your account. This may be related to spyware installed on your PC and Network and/or people trying to access your account from different location. Please contact Our Technical Support immediately to resolve this issue.
CAll TOLL FREE @ +1-844 396 7296 Error Code : EBRX1:6X76D Do not attempt to Login before our technician confirms it's safe.
CALL TOLL FREE @ +1-844 396 7296 NOW!
The appearance of "Error Code : EBRX1:6X76D" pop-up scam (GIF):
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:
- What is "Error Code : EBRX1:6X76D"?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove adware from Internet Explorer.
- STEP 3. Remove rogue extensions from Google Chrome.
- STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 5. Remove rogue extensions from Safari.
- STEP 6. Remove rogue plug-ins from Microsoft Edge.
Removal of potentially unwanted applications:
Windows 11 users:
Right-click on the Start icon, select Apps and Features. In the opened window search for the application you want to uninstall, after locating it, click on the three vertical dots and select Uninstall.
Windows 10 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
macOS (OSX) users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon 
(at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
Optional method:
If you continue to have problems with removal of the error code : ebrx1:6x76d tech support scam, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon 
(at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
Optional method:
If you continue to have problems with removal of the error code : ebrx1:6x76d tech support scam, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plug-ins from Mozilla Firefox:
Click the Firefox menu 
(at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.
Optional method:
Computer users who have problems with error code : ebrx1:6x76d tech support scam removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Optional method:
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon 
(at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
Optional method:
If you continue to have problems with removal of the error code : ebrx1:6x76d tech support scam, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Summary:
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
Removal assistance:
If you are experiencing problems while trying to remove error code : ebrx1:6x76d tech support scam from your computer, please ask for assistance in our malware support forum.
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Outstanding!
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