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Uninstall apps designed to open Error Code : EBRX1:6X76D and similar scams

Also Known As: Error Code : EBRX1:6X76D tech support scam
Damage level: Medium

What is "Error Code : EBRX1:6X76D"?

This is a typical technical support scam website, which is designed to trick visitors into calling the provided number and then paying for supposedly legitimate (and unnecessary) remote technical support.

Generally, people do not visit these web pages intentionally - they are opened through other untrusted pages, deceptive advertisements or by installed potentially unwanted applications (PUAs).

Error Code : EBRX1:6X76D scam

As stated in this scam website, the account was suspended due to "some suspicious activity" on the network relating to installed malware and/or attempts to access the account from a different location. To solve the problem, visitors are asked to call the provided number (+1-844 396 7296) immediately.

Also, visitors are warned not to try to log into the account without getting a confirmation that is safe to do so from a technician. Generally, when scammers are contacted (called), they offer a supposedly legitimate technical support service and ask to be paid for it.

In other cases, they ask users to install a Remote Administration Tool (RAT) onto their computers so that they can access and control them remotely. Typically, they use RATs to steal sensitive information (e.g., login credentials, credit card details) or infect computers with malware  (e.g., ransomware, Trojans).

Note that technical support scam websites (or other similar pages) can never be trusted and should be ignored. If the website cannot be closed normally, end the browser process in Task Manager. The previously closed session (web page) should not be reopened when running the browser again.

Commonly, technical support scams (and other untrusted web pages) are opened by browsers due to installed PUAs. Note that these apps can be designed to collect browsing data such as IP addresses, entered search queries, addresses of visited pages, geolocations, and even personal, sensitive details.

The developers sell gathered information to third parties (potentially, cyber criminals) or misuse it to generate revenue in other ways. Users might thus become victims of identity theft, experience problems relating to browsing safety, online privacy, etc. Furthermore, PUAs can serve coupons, banners, surveys, coupons and other ads.

These ads often open dubious web pages and, in some cases, can even execute scripts designed to download or even install PUAs.

Threat Summary:
Name Error Code : EBRX1:6X76D tech support scam
Threat Type Phishing, Scam, Social Engineering, Fraud.
Fake Claims Account suspended due to suspicious activity, computer may be infected with spyware, someone has attempted to access the account from a different location.
Tech Support Scammer Phone Number +1-844 396 7296
Related Domain online-bank-login3[.]xyz
Detection Names Avira (Phishing), Emsisoft (Phishing), ESET-NOD32 (Phishing), Kaspersky (Phishing), Full List Of Detections (VirusTotal).
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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Some more examples of other similar scam websites are "Error MS-77X1", "Covid19 Warning Alert" and "Your Computer Has Been Locked". Most are used to extort money from unsuspecting visitors by deceiving them into paying for unnecessary technical support (and/or software).

The scammers behind these pages might also try to trick users into installing Remote Administration software allowing them to control computers remotely. Note that users often download/install PUAs, which open these untrusted pages, inadvertently.

How did potentially unwanted applications install on my computer?

PUAs are often downloaded and installed through clicking intrusive advertisements that execute certain scripts, however, they mostly infiltrate during download/installation of other software. I.e., when PUAs are included into the set-ups as 'additional offers'. This distribution method is known as "bundling".

Unwanted apps get permission to be downloaded and/or installed when users fail to check and change "Custom", "Advanced" and other similar settings.

How to avoid installation of potentially unwanted applications

Download all software only from official and trustworthy websites. Third party downloaders, installers, Peer-to-Peer networks (e.g., torrent clients, eMule, etc) and other tools, sources of this kind can be used to distribute potentially unwanted (or even malicious) apps.

Check "Custom", "Advanced" and other similar settings, and decline offers to download or install unwanted applications. Do not click ads that appear on dubious, unofficial web pages, since they can lead to other untrusted websites or even cause download/installation of PUAs.

Remove any suspicious extensions, add-ons and plug-ins that are already installed on the browser. The same applies to programs of this kind that are installed on the computer/operating system. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate them.

Text presented in "Error Code : EBRX1:6X76D" pop-up:

Due to suspicious activity on your network, we have suspended your account. This may be related to spyware installed on your PC and Network and/or people trying to access your account from different location. Please contact Our Technical Support immediately to resolve this issue.
CAll TOLL FREE @ +1-844 396 7296 Error Code : EBRX1:6X76D Do not attempt to Login before our technician confirms it's safe.
CALL TOLL FREE @ +1-844 396 7296 NOW!

The appearance of "Error Code : EBRX1:6X76D" pop-up scam (GIF):

Appearance of Error Code : EBRX1:6X76D scam

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

Removal of potentially unwanted applications:

Windows 11 users:

Accessing Apps and Features in Windows 11

Right-click on the Start icon, select Apps and Features. In the opened window search for the application you want to uninstall, after locating it, click on the three vertical dots and select Uninstall.

Windows 10 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

macOS (OSX) users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the error code : ebrx1:6x76d tech support scam, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the error code : ebrx1:6x76d tech support scam, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with error code : ebrx1:6x76d tech support scam removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the error code : ebrx1:6x76d tech support scam, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove error code : ebrx1:6x76d tech support scam from your computer, please ask for assistance in our malware support forum.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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