Uninstall apps designed to open scams like Error Code : EBRX1:6X76D

Also Known As: Error Code : EBRX1:6X76D tech support scam
Distribution: Low
Damage level: Medium

"Error Code : EBRX1:6X76D" removal instructions

What is "Error Code : EBRX1:6X76D"?

This is a typical technical support scam website which is designed with a purpose to trick visitors into calling the provided number and then paying money for the offered supposedly legitimate (unnecessary) remote technical support. As a rule, users do not visit such pages intentionally, they get opened through other untrustworthy pages, deceptive advertisements or by installed potentially unwanted applications (PUAs).

Error Code : EBRX1:6X76D scam

As written in this scam website, the account was suspended due to some suspicious activity on the network related to installed malware and/or attempts to access the account from a different location. To solve the problem visitors are asked to call the provided number (+1-844 396 7296) immediately. Also, visitors are warned not to try to log into the account without getting a confirmation that is safe from a technician. As a rule, when scammers are contacted (called), they offer a supposedly legitimate technical support service and ask to be paid for it. In other cases they ask users to install some Remote Administration Tool (RAT) on their computers so they could access and control them remotely. Typically, they use RATs to steal sensitive information (e.g., login credentials, credit card details) or infect computers with some malware (e.g., ransomware, Trojan). In one way or another, technical support scam websites (or other similar pages) can never be trusted, they should be always ignored. If such website cannot be closed normally, then it can be done by ending the browser process in Task Manager. Although, that page (previously closed session) should not be reopened while opening a browser again.

It is common that technical support scams (and other untrustworthy pages) get opened by browsers because there is some PUA installed on them. It is worthwhile to mention that such apps can be designed to collect browsing data like IP addresses, entered search queries, addresses of visited pages, geolocations, and/or even personal, sensitive details. The problem with it is that their developers could sell gathered information to third parties (potentially cyber criminals) or misuse it to generate revenue in other ways. In such case users may become victims of identity theft, experience problems related to browsing safety, online privacy, etc. Also, a PUA can be designed to serve coupons, banners, surveys, coupons and/or other ads. Quite often such ads are designed to open questionable pages, in some cases they can even execute scripts designed to download or even install some PUA.

Threat Summary:
Name Error Code : EBRX1:6X76D tech support scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Account suspended due to suspicious activity, computer may be infected with spyware, someone tries to access account from a different location
Tech Support Scammer Phone Number +1-844 396 7296
Related Domain online-bank-login3[.]xyz
Detection Names Avira (Phishing), Emsisoft (Phishing), ESET-NOD32 (Phishing), Kaspersky (Phishing), Full List Of Detections (VirusTotal)
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Malware Removal (Windows)

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Some more examples of other similar scam websites are "Error MS-77X1", "Covid19 Warning Alert" and "Your Computer Has Been Locked". What most of them have in common is that they are used with a purpose to extract money from unsuspecting visitors by deceiving them into paying for unnecessary technical support (and/or software). However, scammers behind such pages may try to trick users into installing some Remote Administration software that would allow them to control computers remotely, too. It is worthwhile to mention that users download and/or install PUAs that often are responsible for opening such untrustworthy pages unknowingly.

How did potentially unwanted applications install on my computer?

In some cases PUAs can be downloaded and/or installed through clicked intrusive advertisements that cause it by executing certain scripts. However, more often users download and/or install PUAs during downloads and/or installations of other software. To be more precise, when PUAs are included in various download and/or installation setups as additional offers. This distribution method is known as "bundling". Unwanted apps get a permission to be downloaded and/or installed when users download and/or install programs without changing "Custom", "Advanced" and other similar settings of their setups.

How to avoid installation of potentially unwanted applications?

To avoid unwanted downloads and installations it is recommended to download all software only from official and trustworthy websites. Third party downloaders, installers, Peer-to-Peer networks (e.g., torrent clients, eMule, etc) and other tools, sources of this kind can be used to distribute potentially unwanted (or even malicious) apps. Also, it is advised to always check setups for "Custom", "Advanced" and other similar settings and see if they do not mention offers to download, install undesired, unwanted applications. Ads that appear on shady, unofficial pages should not be trusted as well. Users who click them often end up on other untrustworthy websites or even cause downloads, installations of PUAs. Any suspicious extensions, add-ons or plug-ins that are already installed on a browser should be removed. The same applies to programs of this kind that are installed on a computer/operating system. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.

Text presented in "Error Code : EBRX1:6X76D" pop-up:

Due to suspicious activity on your network, we have suspended your account. This may be related to spyware installed on your PC and Network and/or people trying to access your account from different location. Please contact Our Technical Support immediately to resolve this issue.
CAll TOLL FREE @ +1-844 396 7296 Error Code : EBRX1:6X76D Do not attempt to Login before our technician confirms it's safe.
CALL TOLL FREE @ +1-844 396 7296 NOW!

The appearance of "Error Code : EBRX1:6X76D" pop-up scam (GIF):

Appearance of Error Code : EBRX1:6X76D scam

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the error code : ebrx1:6x76d tech support scam, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the error code : ebrx1:6x76d tech support scam, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plugins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with error code : ebrx1:6x76d tech support scam removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the error code : ebrx1:6x76d tech support scam, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove error code : ebrx1:6x76d tech support scam from your computer, please ask for assistance in our malware support forum.

Post a comment:
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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Error Code : EBRX1:6X76D tech support scam QR code
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