How to uninstall ID SafeXpress program?

Also Known As: ID SafeXpress potentially unwanted application
Distribution: Low
Damage level: Medium

ID SafeXpress removal instructions

What is ID SafeXpress?

ID SafeXpress is advertised as a tool which allows users to remove/clean any privacy-related issues that are on the computer. It is worthwhile to mention that its developers use questionable methods to distribute it, therefore, ID SafeXpress is categorized as a potentially unwanted application (PUA).

ID SafeXpress unwanted application

ID SafeXpress allows users to scan their computers for issues with user passwords, profiles, browsing and instant messaging history, cookies and local tracking files. However, detected issues cannot be removed/fixed without having to register (purchase) the ID SafeXpress program. Quite often programs that are categorized as PUAs display fake results to trick users into paying money for their activation/registration. It is unknown whether ID SafeXpress is one of those programs, although, there is such possibility. Another problem with PUAs is that they often are distributed together with other apps of this type, for example, adware-type apps, browser hijackers. Adware-type apps serve coupons, banners, surveys, pop-ups and other advertisements. When clicked, these can open untrusted websites or even run scrips designed to download and install unwanted programs. Browser hijackers promote fake search engines (their addresses) by changing certain browser settings. Both adware-type apps and browser hijackers can be designed to collect browsing data (e.g., IP addresses, geolocations, entered search queries, addresses of visited websites, and so on) as well. In some cases such PUAs are capable of accessing sensitive, private information. What is worse, their developers could sell collected data to third parties (potentially, cyber criminals) or misuse it to generate revenue in other ways. As a result, users may become victims of identity theft, have problems related to online privacy, browsing safety, etc.

Threat Summary:
Name ID SafeXpress potentially unwanted application
Threat Type PUP (potentially unwanted program), PUA (potentially unwanted application)
Supposed Functionality Removal of privacy-related issues
Detection Names Avast (Win32:Malware-gen), BitDefender (Trojan.GenericKD.43568336), ESET-NOD32 (Multiple Detections), Kaspersky (Hoax.Win32.PrivacyMeter.a), Full List Of Detections (VirusTotal)
Symptoms A program that you do not recall installing suddenly appeared on your computer. A new application is performing computer scans and displays warning messages about 'found issues'. Asks for payment to eliminate the supposedly found errors.
Distribution Methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers.
Damage Monetary loss (unnecessary purchase of fake software), unwanted warning pop-ups, slow computer performance.
Malware Removal (Windows)

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To sum up, there are PUAs that are advertised as tools that supposed to fix errors or other issues, remove unnecessary files, and/or be useful in some other ways. Although, quite often such programs do not function as they are advertised and are designed only to generate revenue for their developers. More examples of other PUAs are Registry Cleaner, CleanMyPC and Web Companion.

How did potentially unwanted applications install on my computer?

Quite often developers promote/distribute PUAs including them in download and/or installation setups of other programs. Usually offers to download and/or install them are mentioned in their "Advanced", "Custom" or other settings and can be declined using the same settings. However, not all users check and change the aforementioned settings, which means they allow for included PUAs to be downloaded and/or installed alongside with other, intentionally downloaded and/or installed programs. This software distribution method is known as "bundling". Additionally, sometimes users can cause downloads and/or installations of PUAs by clicking deceptive ads that are designed to run certain scripts.

How to avoid installation of potentially unwanted applications?

To avoid unwanted downloads and installations it is recommended to download all software only from official and trustworthy websites. Third party downloaders, installers, Peer-to-Peer networks (e.g., torrent clients, eMule, etc) and other tools, sources of this kind can be used to distribute potentially unwanted (or even malicious) apps. Also, it is advised to always check setups for "Custom", "Advanced" and other similar settings and see if they do not mention offers to download, install undesired, unwanted applications. Ads that appear on shady, unofficial pages should not be trusted as well. Users who click them often end up on other untrustworthy websites or even cause downloads, installations of PUAs. Any suspicious extensions, add-ons or plug-ins that are already installed on a browser should be removed. The same applies to programs of this kind that are installed on a computer/operating system. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.

Appearance of ID SafeXpress application (GIF):

Appearance of ID SafeXpress PUA (GIF)

Installer for ID SafeXpress application:

ID SafeXpress PUA installation setup

Website promoting ID SafeXpress application:

Website used to promote ID SafeXpress PUA

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Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

ID SafeXpress adware uninstall via Control Panel

In the uninstall programs window, look for "ID SafeXpress" and other suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

At time of research, ID SafeXpress did not install any unwanted browser extensions, however, some unwanted applications can be installed together with adware and browser hijackers. If you experience unwanted ads or redirects when browsing the internet, continue with the removal guide below.

Video showing how to remove potentially unwanted browser add-ons:

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the id safexpress potentially unwanted application, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plugins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with id safexpress potentially unwanted application removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the id safexpress potentially unwanted application, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the id safexpress potentially unwanted application, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove id safexpress potentially unwanted application from your computer, please ask for assistance in our malware support forum.

Post a comment:
If you have additional information on id safexpress potentially unwanted application or it's removal please share your knowledge in the comments section below.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Software uninstall instructions
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
ID SafeXpress potentially unwanted application QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of ID SafeXpress potentially unwanted application on your mobile device.
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