Removal instructions for apps that promote Memorama hack scam
What is Memorama hack scam?
Memorama is the name of a game which is designed for people who are willing to improve their memorization skills. It has an in-game currency called Cristales, a certain amount of this currency can be purchased using the Memorama's in-app purchasing feature. Although, there are various websites offering to generate Cristales for free. This particular website supposedly functions as the Memorama Online Generator. It is a deceptive website designed by scammers who attempt to trick visitors into providing various personal information.
This deceptive website offers Memorama players to generate a certain amount of Cristales which can be done by signing up on dubious pages, downloading questionable applications and/or providing various personal information. At the time of the research this scam page opened a website where visitors are asked either to sign up or log in (using some email address and password). However, it possible that this scam website may open other untrustworthy pages asking for sensitive information. For example, login credentials (like email address, username and/or telephone number, and password), bank account number or even credit card details. Also, it may open sites offering to download some browser hijacker, adware, or other potentially unwanted application (PUA). Either way, neither the website offering to generate Cristales for Memorama game or the pages that it is designed to open/promote can be trusted.
|Name||Memorama in-game currency hack scam|
|Threat Type||Phishing, Scam, Fraud|
|Fake Claim||Offer to get Memorama in-game currency (Crsitales) for free|
|Serving IP Address (hackgame.bestsearchs[.]info)||18.104.22.168|
|Symptoms||Fake error messages, fake system warnings, pop-up errors, hoax computer scan.|
|Distribution methods||Compromised websites, rogue online pop-up ads, potentially unwanted applications.|
|Damage||Loss of sensitive private information, monetary loss, identity theft, possible malware infections.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
More examples of similar scams are "PUBG hack scam", "Social Network Hacks", "Instagram Password Hack". It is common that people who trust such websites suffer monetary loss, become victims of identity theft, lose access to personal accounts, and/or experience other issues. Therefore, it is strongly recommended no to trust services that such pages offer (or download anything from them). It is worthwhile to mention that quite often various untrustworthy websites are promoted by potentially unwanted applications. As a rule, users download and/or install them unknowingly. Once installed, they make browsers to open a variety of shady pages.
How did potentially unwanted applications install on my computer?
One of most commonly used methods to distribute unwanted applications is to integrate them in download and/or installation setups of other programs as extra offers. This distribution method is called "bundling". As a rule, users can find and decline offers to download and/or install additionally included apps in "Advanced", "Custom", or other settings of setups. When they complete downloads and/or installations without checking and changing those settings, then they allow for those included apps to be downloaded and/or installed too. Also, sometimes unwanted downloads, installations can be caused by clicking unreliable, deceptive advertisements. However, such advertisements can cause it only if they are designed to execute certain scripts.
How to avoid installation of potentially unwanted applications?
It is not recommended to download and/or install programs through third party downloaders, installers, Peer-to-Peer networks like eMule, torrent clients, untrustworthy pages, etc. They can be used as tools to distribute unwanted, potentially malicious programs. All users should download files and programs only from official websites and via direct links. Another way to prevent unwanted downloads and installations is by checking setups for "Custom", "Advanced" settings and declining offers to download and/or install additionally included apps. Advertisements that appear on shady pages often open other untrustworthy websites. Also, they can cause downloads, installations of PUAs. Therefore, such ads should not be trusted (clicked) as well. If there are any unwanted extensions, add-ons or plug-ins installed on a browser, then they should be removed from it right away. The same should be done with programs of this kind that are installed on a computer. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.
The appearance of Memorama hack scam website (GIF):
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "Memorama hack scam"?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove rogue extensions from Google Chrome.
- STEP 3. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 4. Remove rogue extensions from Safari.
- STEP 5. Remove rogue plug-ins from Microsoft Edge.
- STEP 6. Remove adware from Internet Explorer.
Removal of potentially unwanted applications:
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
If you continue to have problems with removal of the memorama in-game currency hack scam, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plugins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with memorama in-game currency hack scam removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
If you continue to have problems with removal of the memorama in-game currency hack scam, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
If you continue to have problems with removal of the memorama in-game currency hack scam, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
If you are experiencing problems while trying to remove memorama in-game currency hack scam from your computer, please ask for assistance in our malware support forum.
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