Avoid infecting the system with malware via Transcrop Bank scam email

Also Known As: Agent Tesla RAT
Type: Trojan
Distribution: Low
Damage level: Severe

"Transcrop Bank" email virus removal guide

What is the "Transcrop Bank" scam email?

"Transcrop Bank" refers to a malware-spreading email spam campaign. The term "spam campaign" is used to define a mass-scale operation, during which thousands of deceptive/scam emails are sent. The "Transcrop Bank" scam letters claim that recipients have a large incoming transfer into their bank accounts and request to review the attached documents - to confirm the data provided therein. Instead of containing such information, the archive files contain malicious executables of the Agent Tesla RAT (Remote Access Trojan). This type of trojan is designed to enable stealthy remote access and control over the compromised device. RATs can have a wide variety of heinous functionalities and lead to likewise varied issues.

Transcrop Bank malware-spreading email spam campaign

The "Transcrop Bank" scam emails (subject/title "Payment Approval from Transcrop Bank"; may vary) claim that recipients will be remitted 150 000 USD. They are asked to review and confirm the details provided in the attached documents. Additionally, they are informed that the "Transcrop Bank" will not be held responsible, should the information be incorrect and recipients would fail to inform the bank of any inaccuracies. It must be emphasized that all of the information provided by these letters is false and merely meant to trick recipients into opening the infectious files (i.e. "Bank Verification Slip.exe" and "Invoice.exe"; filenames may likewise vary). Once either of the malicious executables is opened, the infection process (i.e. download/installation) of Agent Tesla is triggered. Remote access trojans operate by allowing remote access/control over an infected machine. The primary purpose of Agent Tesla is extraction and exfiltration of sensitive and personal information. To summarize, by trusting "Transcrop Bank" scam emails users risk experiencing system infections, severe privacy issues, financial losses and even identity theft. If it is suspected/known that the system is already infected with the Agent Tesla RAT (or other malware) - an anti-virus must be used to remove it without delay.

Threat Summary:
Name Agent Tesla RAT
Threat Type Trojan, password-stealing virus, banking malware, spyware.
Hoax Scam emails are disguised as notifications concerning a large sum being remitted into recipients' bank accounts.
Attachment(s) Invoice.exe and Bank Verification Slip.exe (filenames may vary)
Detection Names (Invoice.exe) Avast (Win32:RATX-gen [Trj]), BitDefender (Trojan.GenericKD.44443692), ESET-NOD32 (A Variant Of MSIL/Kryptik.YPP), Kaspersky (HEUR:Trojan.MSIL.Taskun.gen), Full List Of Detections (VirusTotal)
Detection Names (Bank Verification Slip.exe) Avast (Win32:RATX-gen [Trj]), BitDefender (Trojan.GenericKD.35180567), ESET-NOD32 (A Variant Of MSIL/Kryptik.YPP), Kaspersky (HEUR:Trojan.MSIL.Taskun.gen), Full List Of Detections (VirusTotal)
Symptoms Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.
Payload Agent Tesla
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.
Damage Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
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"Print Works", "DUNCAN ENGINEERING LIMITED ORDER", "Mondiale della Sanita - Italia", "TNT EXPRESS" and "FedEx Invoice Ready" are some examples of other spam campaigns, proliferating malware. Scam emails are used to spread various trojans, ransomware and other malicious programs. However, spam is also used for phishing and various other scams. Due to the relative prevalence of such emails, it is strongly advised to exercise caution with incoming mail.

How did "Transcrop Bank Email Virus" infect my computer?

Systems are infected via malicious files distributed via spam campaigns. These files are attached to the scam emails and/or the letters contain download links of infectious files. Virulent files can be in a variety of formats, e.g. archives (ZIP, RAR, etc.), executables (.exe, .run, etc.), PDF and Microsoft Office documents, JavaScript, and so on. For example, Microsoft Office documents cause infections by executing malicious macro commands. In Microsoft Office versions released prior to 2010 - macros are executed automatically the moment a document is opened. However, newer versions have "Protected View" mode; hence, users are asked to enable macro commands (i.e. enable editing/content) - so infection processes can be initiated only after macros are executed.

How to avoid installation of malware?

To avoid malware spread via spam mail, it is advised against opening suspicious and/or irrelevant emails - especially any attachments or links found in them. It is also recommended to use Microsoft Office versions released after 2010. However, malicious programs are distributed using other techniques as well; said methods include proliferation via dubious download channels (e.g. unofficial and free file-hosting websites, Peer-to-Peer sharing networks and other third party downloaders), illegitimate activation tools ("cracks") and fake updaters. Therefore, it is important to download from official/verified sources, activate and update programs with tools/functions provided by legitimate developers. To ensure device and user safety, it is paramount to have a dependable anti-virus/anti-spyware installed and kept up-to-date. This software is to be used to run regular system scans and to remove detected/potential threats. If you've already opened "Transcrop Bank Email Virus" attachment, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text presented in the "Transcrop Bank" scam email letter:

Subject: Payment Approval from Transcrop Bank


Payment Approval


Dear Sir/Madam,


We the Transcrop Bank have been ask to Remit the sum of $150,000 to the attached details for you.


Kindly go through the attached document to confirm the Account Details and Quotation provided


Transcrop Bank will not be helpd accountable for any missed information after confirmation. We await for your reply.


NOTE: This is a one time users verification carried out in purpose to provide a more secured platform and shut down robot or malicious users created in purpose of spamming and other fraudulent activities.


Best Regards,
Hakim Clark
Customer Service
Transcrop Bank


(C) 2020 Mail. All rights reserved. NMLSR ID 399801

Screenshot of VirusTotal detections of the malicious attachment ("Invoice.exe") distributed via "Transcrop" spam campaign:

Transcrop Bank email virus malicious attachment VirusTotal detections (Invoice.exe)

Screenshot of VirusTotal detections of the malicious attachment ("Bank Verification Slip.exe") distributed via "Transcrop" spam campaign:

Transcrop Bank email virus malicious attachment VirusTotal detections (Bank Verification Slip.exe)

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Agent Tesla RAT QR code
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