Avoid installation of Ursnif via Mondiale della Sanita - Italia malspam

Also Known As: Ursnif trojan
Type: Trojan
Distribution: Low
Damage level: Severe

Mondiale della Sanita - Italia email virus removal guide

What is Mondiale della Sanita - Italia email virus?

Typically, malspam is used to distribute malicious software via email by sending emails that have some malicious file attached to them, or contain a website link designed to download it. Either way, the main purpose of cyber criminals behind malspam is to trick recipients into installing malware on their computers. In this particular case cyber criminals use email to proliferate Ursnif.

Mondiale della Sanita - Italia Email Virus malware-spreading email spam campaign

In most cases emails of this kind are disguised as important, official letters from legitimate companies, organizations. This one is disguised as a letter from World Health Organization regarding necessary precautions against Coronavirus that can be found in the attached document. This malspam campaign has a malicious MS Excel document attached to it. That document is designed to proliferate malicious software called Ursnif. This malware is capable of collecting user-system information, saved logins/passwords, web browsing activity and logging keystrokes. Cyber criminals can use it to steal login credentials for a variety of personal accounts (e.g., email, social media, banking-related accounts), credit card details and various other, sensitive information that could be misused to steal identities, accounts, make fraudulent transactions, purchases, and for other malicious purposes. It is worthwhile to mention that in this case Ursnif could be installed only if recipients would open a malicious attachment and enable macros commands (editing/content) in it. Therefore, files attached to these emails must be left unopened.

Threat Summary:
Name Ursnif trojan
Threat Type Trojan, password-stealing virus, banking malware, spyware.
Hoax This malspam is disguised as a letter from World Health Organization
Attachment(s) documento3_356.xls (its name may vary)
Detection Names ALYac (Trojan.Downloader.XLS.gen), Fortinet (MSExcel/Agent.CBH!tr), K7AntiVirus (Trojan ( 005690e01 )), K7GW (Trojan ( 005690e01 )), Full List Of Detections (VirusTotal)
Symptoms Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.
Payload Ursnif
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.
Damage Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
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To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

To summarize, cyber criminals use malspam with a purpose deceive recipients into executing some malicious file that is designed to install some malware. Some examples of other malspam campaigns are "TNT EXPRESS", "FedEx Invoice Ready" and "PO Copy". Examples of other malicious programs that often are proliferated this way are e HawkEye, TrickBot, Kryptik.

How did Mondiale della Sanita - Italia email virus infect my computer?

As mentioned in the second paragraph, Ursnif can be successfully installed only after execution the malicious MS Excel file (document) which is attached to the email. Also, that document cannot cause installation of malware without having macros commands enabled in it. Therefore, computers are safe as long as recipients leave that attachment unopened. t is worthwhile to mention that malicious documents opened with any Microsoft Office suite that was released before MS Office 2010 infect computers automatically. It is because they older versions do not ask for a permission to enable content/editing (macros commands). In other words, they do not include the Protected View mode which prevents malicious documents from installing malware automatically. More examples of files that cyber criminals send via email are malicious PDF documents, Microsoft Word documents, executable files (like .exe), other archive files (like ZIP, RAR), JavaScript files.

How to avoid installation of malware?

It is important to analyze received emails that have attachments or website links in them, especially if such emails are irrelevant and received from unknown, suspicious address. It is common cyber criminals send such emails with a purpose to trick users/recipients into executing a malicious file. Also, it is advised to download any software (and files) only from official, trustworthy pages and via direct links. Third party downloaders, installers, unofficial sites, etc., should not be used. Furthermore, installed software has to be activated and/or updated only with tools or implemented functions that are provided by official developers. Third party activation or updating tools  can cause installation of malware. Also, it is not legal to use any unofficial software activation ('cracking') tools to activate licensed programs. And finally, a computer should be scanned for threats regularly, it should be done with a reputable antivirus or anti-spyware suite. If you've already opened attachment in Mondiale della Sanita - Italia email, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text presented in the Mondiale della Sanita - Italia email letter:

Subject: Organizzazione Mondiale della Sanita - Italia


Spett. Azienda


A causa del fatto che nella sua zona sono confermati casi di infezione da Coronavirus, l'Organizzazione Mondiale della Sanità ha messo a disposizione un documento che include tutte le prudenze necessarie contro l'infezione da Coronavirus. Le consigliamo perciò di leggere il documento allegato in questa mail.


Password : coronavirus


Cordiali Saluti,
Roberta Sirtari (Organizzazione Mondiale della Sanità - Italia)

Malicious attachment distributed via Mondiale della Sanita - Italia malspam campaign:

Malicious attachment distributed through Mondiale della Sanita - Italia Email Virus spam campaign

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Malwarebytes By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

Quick menu:

How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Ursnif trojan QR code
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