DUNCAN ENGINEERING LIMITED ORDER email virus removal guide
What is DUNCAN ENGINEERING LIMITED ORDER email virus?
Duncan Engineering Limited is a legitimate company, however, there are cyber criminals who use its name in their malspam campaign. As a rule, cyber criminals behind malspam attempt to trick recipients into opening a malicious attachment or a file that can be downloaded via the provided website link that is designed to install malicious software. In this particular case they send emails with an image (img.) file attached to them which is designed to install a Remote Administration Trojan (RAT) called Agent Tesla.
Cyber criminals behind this malspam campaign attempt to trick recipients into believing that they have received an email regarding a purchase order from the Duncan Engineering Limited company. Their main goal is to deceive recipients into opening/executing the attached "DUNCAN PO ORDER.img" file which is designed to install Agent Tesla. The main purpose of this malicious software is to steal sensitive information. It is designed to do that by logging keystrokes (recording keyboard input). As a rule, cyber criminals behind malware like Agent Tesla attempt to steal information such as login credentials (usernames and passwords) of email, social networking, online money transferring and other accounts, credit card details, and other details that could be misused to steal accounts, identities, make fraudulent purchases, transactions, and for other malicious purposes that would help cyber criminals to generate revenue in one or another way. Therefore, it is strongly recommended no to trust this email and leave the file that is attached to it unopened.
|Name||Agent Tesla RAT|
|Threat Type||Trojan, password-stealing virus, banking malware, spyware.|
|Hoax||Email contains a copy of a purchase order from Duncan Engineering Limited|
|Attachment(s)||DUNCAN PO ORDER.img (its name may vary)|
|Detection Names (DUNCAN PO ORDER.img)
||ESET-NOD32 (A Variant Of MSIL/GenKryptik.ESST), Kaspersky (HEUR:Trojan-PSW.MSIL.Agensla.gen), Microsoft (Trojan:Win32/Wacatac.C!ml), Symantec (Trojan.Gen.2), Full List Of Detections (VirusTotal)|
|Symptoms||Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.|
|Damage||Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
Some examples of other malspam campaigns are "TNT EXPRESS Email Virus", "FedEx Invoice Ready Email Virus" and "PO Copy Email Virus". What most malspam campaigns have in common is that they are disguised as official emails from legitimate companies, organizations and they contain some link or malicious attachment. More examples of malware that cyber criminals distribute via malspam are Ursnif, Dridex, TrickBot.
How did "DUNCAN ENGINEERING LIMITED ORDER email virus" infect my computer?
How to avoid installation of malware?
It is advised not to open attachments or web links in irrelevant emails that are received form unknown, suspicious addresses. Download software and files from official websites and through direct links and not to use other sources for that (e.g., Peer-to-Peer networks, unofficial pages, third party downloaders). The same applies to third party installers. Update and/or activate installed software with tools and/or by using functions that are provided by official developers. It is never safe to use various third party, unofficial tools neither to activate or update software. Besides, it is not legal to activate licensed software with such tools. Also, it is recommended to scan the operating system with a reputable antivirus or anti-spyware and do it regularly. Also, that software should never be out of date. If you've already opened the file attached to DUNCAN ENGINEERING LIMITED ORDER email, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.
Text presented in the DUNCAN ENGINEERING LIMITED ORDER malspam email:
Subject: DUNCAN ENGINEERING LIMITED ORDER
Please find enclosed herewith a soft Copy of Purchase Order raised on you.
You are requested to provide us following ASAP -
1. Order acknowledgment & Delivery date confirmation.
2. Kindly arrange delivery of material 1 WEEK before purchase order due date.
3. You have to attached inspection report & relevant test certificate along with invoice copy.
DUNCAN ENGINEERING LIMITED.
Sales Department / Assistant Manager
Tel : +82 54 280 4562, Fax : +82 54 275 2736
Mobile : +82 10 7187 7641
Malicious attachment distributed via DUNCAN ENGINEERING LIMITED ORDER malspam campaign:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is DUNCAN ENGINEERING LIMITED ORDER email virus?
- STEP 1. Manual removal of Agent Tesla malware.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.