Avoid installation of Dridex via FedEx Invoice Ready malspam campaign

Also Known As: Dridex malware
Type: Trojan
Distribution: Low
Damage level: Severe

FedEx Invoice Ready email virus removal guide

What is FedEx Invoice Ready email virus?

Usually malspam campaigns are disguised as official letters from legitimate companies, organizations and they contain some malicious attachment or website link designed to download a malicious file. The main purpose of cyber criminals behind such emails is to deceive a recipient into executing a malicious file that is designed to infect a computer with a certain malicious program. This malspam campaign is disguised as a letter from FedEx and it is used to distribute malicious software called Dridex.

FedEx Invoice Ready Email Virus malware-spreading email spam campaign

This email is disguised as a letter regarding an invoice from FedEx, it contains a malicious Microsoft Excel document which is designed to install Dridex. It is worthwhile to mention that such documents infect computers only if users enable editing/content (macros commands) in them. Although, it does not apply to documents that are opened with MS Office versions that were released before Microsoft Office 2010. Dridex (also known as Bugat and Cridex) is capable of logging keystrokes (record keys pressed with the keyboard). In other words, it functions as a keylogger. As a rule, cyber criminals use malware of this type to steal sensitive information (like login credentials, credit card details) that could be used to steal identities, personal accounts, make fraudulent purchases, transactions and/or for other malicious purposes. Additionally, Dridex can be used to execute inject a code into a specific software and modify its behavior. For this reasons it is strongly recommended not to open/execute files attached to emails like this one or files that are available through links in them.

Threat Summary:
Name Dridex malware
Threat Type Trojan, password-stealing virus, banking malware, spyware.
Hoax Invoice from FedEx
Attachment(s) Malicious MS Excel document
Detection Names Arcabit (VBA.Heur2.Dridex.5.59B19505.Gen), BitDefender (VBA.Heur2.Dridex.5.59B19505.Gen), ESET-NOD32 (VBA/TrojanDownloader.Agent.UJW), Kaspersky (HEUR:Trojan.Script.Generic), Full List Of Detections (VirusTotal)
Symptoms Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.
Payload Dridex
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.
Damage Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
▼ Download Malwarebytes
To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

Some examples of other malspam campaigns that were (or still are) used to distribute various malware are "PO Copy Email Virus", "Atlas Home Products Email Virus" and "Talkline Communications Email Virus". Examples of malware that is distributed this way (via email) are Agent Tesla, Adwind, TrickBot and Ursnif.

How did "FedEx Invoice Ready Email Virus" infect my computer?

In this case Dridex gets a permission to be installed if recipients open the attached Microsoft Excel document and enable macros commands (editing/content) in it. As mentioned in the second paragraph, malicious documents that are opened with older than MS Office 2010 versions infect systems automatically. It is because the aforementioned versions do not include the "Protected View" mode. Here are some examples of other types of files that cyber criminals attach to their emails when with a purpose to distribute malware: JavaScript files, executable files (like .exe), archive files like ZIP, RAR, PDF documents, or other MS Office documents (like MS Word).

How to avoid installation of malware?

Emails that are received from unknown, suspicious addresses, irrelevant, and contain some attachment and/or website link should not be trusted. It is common that such emails are disguised as letters from legitimate companies, although, they are sent by cyber criminals who attempt to distribute malicious software. Files or programs should not be downloaded or installed through third party downloaders, installers, unofficial websites, Peer-to-Peer networks (like torrent clients, eMule), or other sources, tools of this kind. It is common that such channels are used to distribute malware. The safest way to download files and programs is to use official websites and direct links. Any installed software has to be activated and/or updated with tools or functions that are provided by its official developers. Third party, unofficial tools should never be used for that. Moreover, it is not legal to activate licensed software with unofficial ('cracking') tools. One more way to keep computers safe is to regularly scan them for threats with a reputable antivirus or anti-spyware suite, software of this type be always up to date. If you've already opened "FedEx Invoice Ready Email Virus" attachment, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Appearance of the FedEx Invoice Ready malspam email:

fedex invoice ready email virus appearance

Text presented in the FedEx Invoice Ready malspam email:

Subject: FedEx Billing - Invoice Ready for Payment

 

You have a FedEx invoice ready for payment.
Your invoice is ready for payment

 

New invoices are ready for payment

 

Invoice number:    Invoice amount:
5-039-11718    160.86
FedEx® Billing Online to review and pay your invoices.

 

Thank you for your business,
FedEx
Note: Please do not use this email to submit payment. This email may not be used as a remittance notice.

 

©2020 FedEx.The content of this message is protected by copyright and trademark laws under U.S. and international law.

 

Review our privacy policy. All rights reserved.

 

This message has been sent by an auto responder system. Please do not reply to this message.

 

ID ENS- 5791

Malicious attachment distributed via FedEx Invoice Ready malspam campaign:

Malicious attachment distributed through FedEx Invoice Ready Email Virus spam campaign

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Dridex malware QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Dridex malware on your mobile device.
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