Avoid getting scammed by the 24-support-global.expert website

Also Known As: 24-support-global.expert pop-up
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove 24-support-global[.]expert from Mac?

What is the 24-support-global[.]expert website?

24-support-global[.]expert is a deceptive webpage that promotes various scams. At the time of research, this site has been observed promoting several versions of the "Your Apple iPhone is severely damaged" scam and another one, which states that users need to download a VPN application to continue watching content online. This type of scheme is designed to promote a variety of nonoperational and untrustworthy software. The most common kinds are potentially unwanted applications (e.g. fake anti-viruses, adware, browser hijackers, etc.), yet these scams may also push malware (e.g. trojans, ransomware, etc.). It is noteworthy that no website can actually detect threats/issues present on visitors' devices. 24-support-global[.]expert and other scam sites are typically accessed via mistyped URLs, redirects caused by intrusive advertisements or by PUAs (Potentially Unwanted Applications).

24-support-global[.]expert scam

The "Your Apple iPhone is severely damaged" scams claim that users' iPhones have been infected and this requires their immediate attention. The scheme lists the number of fake viruses, which have been "detected" in the device. It may also be indicated what the nonexistent viruses are (e.g. browser trojans) and from where they originated (e.g. compromised sites). Additionally, the scams can list some supposedly endangered accounts/content (e.g. photos stored on the device, private applications, Facebook account, Whatsapp message logs, etc.) - to strengthen the impression of urgency. Then the schemes urge users to download/install and/or purchase some sort of application, which will allegedly be able to remove the imaginary infection. As mentioned in the introduction, aside from versions of "Your Apple iPhone is severely damaged", 24-support-global[.]expert also promotes another scam. The latter requests users to download/install a free VPN app - in order to continue safely watching online content. It is expressly advised against trusting the scams promoted on 24-support-global[.]expert; since doing so can result in genuine system infections, severe privacy issues, financial losses and even identity theft.

PUAs are often pushed through deceptive/scam sites. These applications tend to appear legitimate (might even be disguised under the names/appearances of existing genuine products) and offer a wide variety of "useful" and "advantageous" functionalities. However, the promoted functions are rarely operational. Fake anti-virus tools are a prime example of such PUAs; they require activation (i.e. purchase) to perform the advertised features, yet following activation - the apps remain nonoperational. Furthermore, unwanted software typically has unmentioned, heinous abilities. Some PUAs can force-open untrustworthy, deceptive and even malicious websites (e.g. 24-support-global[.]expert). Adware-types deliver various pop-ups, banners, coupons and other intrusive advertisements. They diminish the browsing quality and once clicked on, the ads redirect to dangerous webpages and some can even stealthily download/install software. Browser hijackers are another type of PUAs, they modify browser settings and restrict/deny access to the browsers' settings - in order to promote fake search engines. The promoted web searchers are rarely able to provide search results, so they redirect to (or cause redirection chains ending with) Yahoo, Google, Bing and other legitimate search engines. What is more, most PUAs can track data. They monitor browsing activity (URLs visited, pages viewed, search queries typed, etc.) and collect personal information extracted from it (IP addresses, geolocations and other details). In summary, presence of unwanted apps on devices endanger their integrity and user safety. Therefore, it is strongly advised to eliminate all suspicious applications and browser extensions/plug-ins immediately upon detection.

Threat Summary:
Name 24-support-global.expert pop-up
Threat Type Phishing, Scam, Mac malware, Mac virus
Fake Claim Scams either claim that users' devices are infected and/or imply VPN software is missing/outdated.
Detection Names Fortinet (Spam), Spamhaus (Spam), Full List (VirusTotal)
Promoted Unwanted Application Various dubious apps
Serving IP Address 116.202.171.47
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Malware Removal (Mac)

To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner for Mac
To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

Oc-protection.com, appleconnect.safellk.com, securitymobile.club, security-update-required.com - are some examples of other sites similar to 24-support-global[.]expert, running iPhone / Apple device centered scams. The Internet is rife with a variety of deceptive websites and they use different tactics to trick users into trusting them. Due to the relative prevalence of such webpages, it is highly recommended to exercise caution when browsing.

How did potentially unwanted applications install on my computer?

Select PUAs have "official" download pages, which are often promoted by deceptive/scam ones. These applications are also distributed via download/installation setups of other programs. This false marketing technique of pre-packing regular software with unwanted or malicious additions - is called "bundling". Rushed download/installation processes (e.g. ignored terms, skipped steps, etc.) increase the risk of inadvertently allowing bundled content into the system. Intrusive adverts proliferate PUAs as well. Once clicked on, the advertisements can execute scripts to download/install this software without user permission.

How to avoid installation of potentially unwanted applications?

It is important to research products prior to download/installation and/or purchase. All downloads must be done from official and verified sources. Since untrustworthy download channels, e.g. unofficial and free file-hosting websites, Peer-to-Peer sharing networks and other third party downloaders - commonly offer harmful and/or bundled content. When downloading/installing, it is recommended to read terms, study all available options, use the "Custom/Advanced" settings and opt-out from additional apps, tools, features, and so on. Intrusive ads appear ordinary and harmless, however they redirect to unreliable and questionable sites (e.g. gambling, pornography, adult-dating, etc.). In case of encounters with adverts and/or redirects of this kind, the system must be inspected and all suspect applications and browser extensions/plug-ins detected - removed from it immediately. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Text presented in the pop-up displayed by one variant of the "Your Apple iPhone is severely damaged" scam, promoted on 24-support-global[.]expert:

YOUR IPHONE HAS BEEN COMPROMISED
Immediate Action Is Required!
OK

Appearance of the background page of this scam variant:

24-support-global[.]expert website promoted scam second page

Text presented in this page:

Apple SecurityMonday
16 November 2020
WARNING! Your Apple iPhone is severely damaged by 13 viruses!


We have detected that your Browser is (62%) DAMAGED by BROWSER TROJAN VIRUSES picked up while surfing recent corrupted sites.
Immediate action is required to prevent it from spreading and infecting sensitive data like your Facebook account, Whatsapp messages photos and private applications.

 

Here is how you can solve this in just a few seconds (Step by Step)

 

Step 1: Tap REMOVE VIRUS to install VPN from the App Store.

 

Step 2: Open the app to activate the latest update and remove any older (Infected) versions.
1 minutes and 52 seconds
Remove Virus
Detected By Apple.

Appearance of another scam run on 24-support-global[.]expert:

24-support-global[.]expert website second scam variant

Text presented in this variant:

VPN Update
Please Download The Free VPN App To Continue Watching in safe mode

0:11 / 1:38

Appearance of the app promoted by this scam variant:

App promoted by one variant of the scam run on 24-support-global[.]expert website

Appearance of another "Your Apple iPhone is severely damaged" scam variant, promoted on 24-support-global[.]expert:

24-support-global[.]expert website third scam variant

Text presented in this variant:

ВНИМАНИЕ!
Ваш Apple iPhone серьезно пострадал от 14 вирусов!
Мы определили, что ТРОЯНСКИЕ ВРЕДОНОСНЫЕ ПРОГРАММЫ ПОВРЕДИЛИ ваш браузер на (50.9%). Ваш телефон был заражен во время посещения сайтов злоумышленников.
Для предотвращения распространения вируса и заражения важной для вас информации, а также доступа к учетной записи в Facebook, сообщениям и фотографиям в WhatsApp, также к вашим личным приложениям, требуется немедленное действие.
Вот, что нужно сделать, чтобы решить данную проблему всего за несколько секунд (пошаговая инструкция)
Шаг 1: Нажмите УДАЛИТЬ ВИРУС, чтобы установить VPN из App Store.
Шаг 2: Запустите приложение, чтобы активировать последнее обновление и удалить старые (зараженные) версии приложения.
Удалить вирус

To enable pop-up blocking, fraudulent website warnings, and remove web browsing data in mobile Apple devices, follow these steps:

First, go to "Settings", and then scroll down to find and tap "Safari".

remove pop-ups and clear cache step 1

Check if the "Block Pop-ups" and "Fraudulent Website Warning" toggles are enabled. If not, enable them immediately. Then, scroll down and tap "Advanced".

disable pop-ups and clear cache step 2

Tap "Website Data" and then "Remove All Website Data".

disable pop-ups and clear cache step 3

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX","NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove 24-support-global.expert pop-up related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

24-support-global.expert pop-up removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove 24-support-global.expert pop-up related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove 24-support-global.expert pop-up related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove 24-support-global.expert pop-up related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

Our malware removal guides are free. However, if you want to support us you can send us a donation.

Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
24-support-global.expert pop-up QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of 24-support-global.expert pop-up on your mobile device.
We Recommend:

Get rid of Mac malware infections today:

▼ REMOVE IT NOW
Download Combo Cleaner for Mac

Platform: macOS

Editors' Rating for Combo Cleaner:
Editors ratingOutstanding!

[Back to Top]

To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.