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Uninstall app that opens ERROR #DW6BD36 technical support scam page

Also Known As: ERROR #DW6BD36 technical support scam
Distribution: Low
Damage level: Medium

ERROR #DW6BD36 scam removal instructions

What is ERROR #DW6BD36 scam?

This is a technical support scam website that is created by scammers who attempt to trick visitors into calling the provided number. Typically, scammers behind such pages seek to extract money from unsuspecting users by trying to trick them into paying for unnecessary services or software. In some cases scammers ask users to provide a remote access to their computers. In one way, websites like this one have to be ignored. It is worthwhile to mention that it is not common for such pages to be visited by users on purpose/intentionally.

ERROR #DW6BD36 scam

The text in this website is written in Japanese language, however, for different visitors it could be written in other languages. This website displays a notification saying that a computer is infected with spyware and Facebook, email login credentials, credit card details, photos and documents are stolen. Its purpose is to deceive users into believing that they can remove supposedly installed spyware and prevent further damage by calling the 050-5539-0947 number and following the provided instructions. Once scammers behind such pages are contacted, they attempt to trick users into paying money for some unnecessary software, services, or even providing a remote access to their computers. If scammers are provided with such access, they could steal personal information, infect computer with some malware (e.g., ransomware, Trojan-type malware) or use it for other malicious purposes.

Typically, users do not visit technical scam websites and other shady pages on purpose. It is common that such pages are promoted by various potentially unwanted applications (PUAs). When installed, PUAs occasionally open questionable pages, serve advertisements and/or gather various information. If there is any reason to believe that some PUA is already installed on a browser and/or computer, then it should be removed. It is worthwhile to mention that apps of this type can be designed to collect sensitive, personal information.

Threat Summary:
Name ERROR #DW6BD36 technical support scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim A computer has been infected with spyware
Disguise Official Microsoft page
Tech Support Scammer Phone Number 050-5539-0947
Related Domain micosapotodefender[.]xyz
Detection Names (micosapotodefender[.]xyz) Forcepoint ThreatSeeker (Suspicious), Full List Of Detections (VirusTotal)
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
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More examples of technical support scam pages are "Error Code # MS-6F0EXFE", "Killer's IP Address" and "This Computer Is Blocked". What most of them have in common is that they are disguised as legitimate Microsoft websites and contain some number that visitors supposed to call to be provided with instructions on how to solve the occurred problem (remove malware, fix some error, etc.). As mentioned in the previous paragraph, it is common that browsers open such pages when they have some PUA installed on them. Typically, users do not download and install such apps knowingly.

How did potentially unwanted applications install on my computer?

In some cases users download and/or install PUAs through deceptive advertisements that are designed to execute certain scripts. Although, in most cases they download and/or install PUAs together with other programs. To be more precise, when PUAs are included in various download and/or installation setups as additional offers. This distribution method is called "bundling". When users download and/or install programs without checking (and changing) settings like "Custom", "Advanced", or unticking certain checkboxes that are available in setups, they download and/or install included/offered PUAs as well.

How to avoid installation of potentially unwanted applications?

Files and programs should be downloaded from official pages and via direct download links, and not from unofficial pages, via third party downloaders, Peer-to-Peer networks (like eMule, torrent clients), etc., or installed via third party installers. Download and/or installation setups that contain some checkboxes or setting should be checked for offers to download and/or install unwanted applications. Such offers should be declined before completing downloads and/or installations of software. Suspicious add-ons, plug-ins or extensions that are installed on a browser, or programs of this kind that are installed on the operating system should be removed. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.

The appearance of ERROR #DW6BD36 scam page (GIF):

error #dw6bd36 pop-up scam appearance

Text presented in this scam page:

ERROR #DW6BD36
無料の電話番号 050-5539-0947

この重要な警告を無視しないでください.
< このページを閉じると、ネットワークへのさらなる損害を防ぐために、コンピュータへのアクセスが無効になります。
お使いのコンピュータは、ポルノスパイウェアおよびウイルスに感染していると警告しています。次の情報が盗まれています:

1.フェイスブックログイン
2.クレジットカードの詳細
3.メールアカウントログイン
4.写真や書類をコンピュータに保存


当社のエキスパートエンジニアがあなたの身元を保護するために電話での削除プロセスを案内することができるように、
あなたはすぐに私達に連絡しなければなりません。コンピュータが無効になったり情報が失われたりするのを防ぐため、5分以内にお電話ください。

マイクロソフトに連絡する  (Toll Free)

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Malwarebytes By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the error #dw6bd36 technical support scam, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plugins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with error #dw6bd36 technical support scam removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the error #dw6bd36 technical support scam, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the error #dw6bd36 technical support scam, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove error #dw6bd36 technical support scam from your computer, please ask for assistance in our malware support forum.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
ERROR #DW6BD36 technical support scam QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of ERROR #DW6BD36 technical support scam on your mobile device.
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