ERROR #DW6BD36 scam removal instructions
What is ERROR #DW6BD36 scam?
This is a technical support scam website that is created by scammers who attempt to trick visitors into calling the provided number. Typically, scammers behind such pages seek to extract money from unsuspecting users by trying to trick them into paying for unnecessary services or software. In some cases scammers ask users to provide a remote access to their computers. In one way, websites like this one have to be ignored. It is worthwhile to mention that it is not common for such pages to be visited by users on purpose/intentionally.
The text in this website is written in Japanese language, however, for different visitors it could be written in other languages. This website displays a notification saying that a computer is infected with spyware and Facebook, email login credentials, credit card details, photos and documents are stolen. Its purpose is to deceive users into believing that they can remove supposedly installed spyware and prevent further damage by calling the 050-5539-0947 number and following the provided instructions. Once scammers behind such pages are contacted, they attempt to trick users into paying money for some unnecessary software, services, or even providing a remote access to their computers. If scammers are provided with such access, they could steal personal information, infect computer with some malware (e.g., ransomware, Trojan-type malware) or use it for other malicious purposes.
Typically, users do not visit technical scam websites and other shady pages on purpose. It is common that such pages are promoted by various potentially unwanted applications (PUAs). When installed, PUAs occasionally open questionable pages, serve advertisements and/or gather various information. If there is any reason to believe that some PUA is already installed on a browser and/or computer, then it should be removed. It is worthwhile to mention that apps of this type can be designed to collect sensitive, personal information.
|Name||ERROR #DW6BD36 technical support scam|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Fake Claim||A computer has been infected with spyware|
|Disguise||Official Microsoft page|
|Tech Support Scammer Phone Number||050-5539-0947|
|Detection Names (micosapotodefender[.]xyz)||Forcepoint ThreatSeeker (Suspicious), Full List Of Detections (VirusTotal)|
|Symptoms||Fake error messages, fake system warnings, pop-up errors, hoax computer scan.|
|Distribution methods||Compromised websites, rogue online pop-up ads, potentially unwanted applications.|
|Damage||Loss of sensitive private information, monetary loss, identity theft, possible malware infections.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
More examples of technical support scam pages are "Error Code # MS-6F0EXFE", "Killer's IP Address" and "This Computer Is Blocked". What most of them have in common is that they are disguised as legitimate Microsoft websites and contain some number that visitors supposed to call to be provided with instructions on how to solve the occurred problem (remove malware, fix some error, etc.). As mentioned in the previous paragraph, it is common that browsers open such pages when they have some PUA installed on them. Typically, users do not download and install such apps knowingly.
How did potentially unwanted applications install on my computer?
In some cases users download and/or install PUAs through deceptive advertisements that are designed to execute certain scripts. Although, in most cases they download and/or install PUAs together with other programs. To be more precise, when PUAs are included in various download and/or installation setups as additional offers. This distribution method is called "bundling". When users download and/or install programs without checking (and changing) settings like "Custom", "Advanced", or unticking certain checkboxes that are available in setups, they download and/or install included/offered PUAs as well.
How to avoid installation of potentially unwanted applications?
Files and programs should be downloaded from official pages and via direct download links, and not from unofficial pages, via third party downloaders, Peer-to-Peer networks (like eMule, torrent clients), etc., or installed via third party installers. Download and/or installation setups that contain some checkboxes or setting should be checked for offers to download and/or install unwanted applications. Such offers should be declined before completing downloads and/or installations of software. Suspicious add-ons, plug-ins or extensions that are installed on a browser, or programs of this kind that are installed on the operating system should be removed. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.
The appearance of ERROR #DW6BD36 scam page (GIF):
Text presented in this scam page:
マイクロソフトに連絡する (Toll Free)
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is ERROR #DW6BD36 scam?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove rogue extensions from Google Chrome.
- STEP 3. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 4. Remove rogue extensions from Safari.
- STEP 5. Remove rogue plug-ins from Microsoft Edge.
- STEP 6. Remove adware from Internet Explorer.
Removal of potentially unwanted applications:
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
If you continue to have problems with removal of the error #dw6bd36 technical support scam, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plugins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with error #dw6bd36 technical support scam removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
If you continue to have problems with removal of the error #dw6bd36 technical support scam, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
If you continue to have problems with removal of the error #dw6bd36 technical support scam, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
If you are experiencing problems while trying to remove error #dw6bd36 technical support scam from your computer, please ask for assistance in our malware support forum.
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